Hotel Rooms with Balcony in Tourist Corridor

"Check in process takes a long time and alot of walking within the hotel, no shuttle services to the rooms"

"Great staff but unfortunately not enough of them. The resort was overcrowded and understaffed. "

"I had high expectations for the hotel. Upon arrival it was a beautiful looking hotel. After checking in we were greeted by our concierge Oswaldo who said he would make out dinner reservations for the night but in actuality he was trying to sell us a time share. When he knew were we not interested and just wanted to start out vacations he was visibly annoyed. After getting settled in our “Ocean view” room we quickly realized it wasn’t Ocean view at all. We decided that wasn’t a deal breaker so we got ready for dinner and upon arrival we were told that they didn’t have a reservation for us. Our lovely concierge must have either canceled or is make one to begin with. Not impressed The pool closes at 8 and with a lack of entertainment that is a little disappointing to say the least. Breakfast was good and the Italian restaurant was good as well. I will not be returning or recommending this hotel."

"All the little touches make the One and Only a perfect 5 star, and provide value to a resort squarely in the luxury category in San Jose."

"Me and my family have stayed at this resort multiple times over the last decade plus. This recent trip was a little underwhelming when it came to the room cleanliness where the floors were left gritty and sandy and the drinks and snacks were not re-stocked as they usually are. And many weddings were scheduled this week making the normal entertainment venues relocate to sub-optimal locations in the resort. Other than that, all other aspects of the stay were 5 star as usual."

"Everything was great! Only stayed one night but would definitely stay longer next time. Staff were all very great!"

"Horrible food poisoning third day in. Paid for a one bedroom ocean front suite. Room was immediately over their primary restaurant and adjacent to their entertainment plaza. This meant loud music until midnight and woken up by breakfast preparation right out our windows at 4am with scraping furniture and staff talking. Had to leave 2 days early for medical treatment. I would not stay here again for free."

"Such a lovely experience all around. Clean, well kept, lovely staff, plenty of amenities. Butler service was an incredible addition. Though you cannot swim in the ocean, its great to walk along. "

"Ruffo, our beach server, was the best. He made our trip special! Thanks Ruffo!"