Blvd Agua Caliente No 11553, Col. Aviacion, Tijuana, BC
Reviews
8.4
Very good
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I paid just over $200 for Tijuana...heard it was 5 star. Maybe 2.5 stars. I switched rooms 3 times.
# 1 was on 1st floor with a view of an empty swimming pool not golf course
# 2 the Ac didnt work. It took a worker and a manager who disagreed with me to switch me. This time I got to be on the 9th floor with an awesome view of the city. The pillows were so awesome and I got a suite which the bellhop that walked me up forgot to show me. The TV in both rooms of the suite only played Marriott commercials altho it said YouTube was free and my streaming channels were also supposed to work but none did. The Ac did work on the 9th floor room!
What I absolutely hated about all 3 Rooms...I like to walk barefoot and all floors were grungy. I wore socks and they were so nasty they became garbage. 1 other thing is so many employees not really doing anything in the lobby, but u come in they practically grab your bag although I said no. Perhaps probably them trying to offer good customer service but it's the opposite. I would know after 25 years as server and bartender in Alaska on a skeleton crew the majority of the time. Marriott is like being in a car dealership that is run on commission only! It's a big turn off. Then you feel obligated to tip which I did and a good amount I may add but service is not the best honestly. I will not stay there again. Worst $200 I ever spent for a golf view. They tried to make it right only after I had to complain so much. Just not worth the hassle.
Great place to stay if you’re going to a soccer game at Estadio Caliente. You’re able to walk there and come back, feeling safe walking amongst others. There is staff at the door opening the door for you and watching you come in.
decent place to stay, but temper your expectations
i have stayed here many times, mainly because the location. The property is comfortable but tired. it needs to be renovated. to make matters work, i was put in an interior, windowless room. the service is generally good, but it seems that every time i check in, the front desk staff is mostly trainees.
They need always to update the fixtures of the hotel.
Luisa
Stayed 1 night in Dec 2023
4/10 Poor
Karina
1 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The two stars is because iwas given an interior with no windows , which i never stayed in a room like that before, it is really not pleasant.
Staff gave me the choice but until next day evening which was not really convenient.
Really old hotel. They do not invest at all on the rooms to make them look a little bit better. Not worth the price.
Eduardo
Stayed 3 nights in Sep 2023
6/10 Okay
Feliciano
22 Aug 2023
Liked: Cleanliness, staff & service
needs to update their appliances
the unit did not a refrigerator that works, we then request a replacement the put a old one that did not work,
Feliciano
Stayed 10 nights in Aug 2023
4/10 Poor
katerine
Business traveller, Travelled with group
16 Aug 2023
Check in was good, hotel was clean, elevator noise didn’t let me sleep at all at night they need to do something about it to shut the noise down it’s insane. Wanted to watch tv since I couldn’t sleep and tv didn’t work
Room service kept knocking on the door at 8 am saying they were coming for room service ?? Who does that at that time ?? They said they were coming to clean at 8 am? Nooo definitely I will not be booking here anymore
Do not eat at the restaurant/bar. Did not get my drinks for 20 minutes and had to remind the server about the drinks. I took an hour for me to get my cheeseburger and it was cold. My daughter had to reorder her food and that took another half an hour to get and her cheeseburger was raw. I filed a complaint with the manager on duty and was told everything was going to be taken care of and this was unacceptable. The only thing they did was remove one of cheeseburgers from my bill. The stay in the hotel was ok but this experience ruined the stay.
It was the worst vacations I ever had because they try to come in the room in the midnight the air condition never work the refrigerator and the room never work. It was just terrible to stay in the hotel and I think I’ll never go back to that place.