We booked our stay months in advance for the 2024 eclipse. We waited 4 1/2 hours for our room. Checking in initially, we were then told that we would be put onto a queue and that they would let us know when our room was ready. They never let us know anything and upon returning to the property, 4 1/2 hours later, we did have rooms.
The fact that this property was not prepared for the crowds that had been predicted for many, many months is a disgrace. The property manager was nowhere to be seen, the housekeeping staff was overwhelmed when there should’ve been more staff on duty, and only two people were at the front desk.
The front desk person had the nerve to say, “we had a full house last night. Those rooms were booked before the eclipse was predicted” - the most ridiculous statement I’ve ever heard, we all know that the eclipses are predicted decades in advance.
Shame on this property for its lack of foresight and attention to its customers. On top of all of that, in the morning, I was expected to pay $2.75 for a coffee. No concessions were made in light of the check-in fiasco. I will never stay here again.