Southwest Houston Hotels with Restaurants

"Clean room, toilet had a crack in it and ac was "

"The staff was very friendly and helpful. "

"Only issue was the food we ordered they did not get correct nor did they give us the drinks ordered "

"I rated this hotel low because there is a thief amongst their cleaning staff. I checked in on 3/6 for the rodeo I placed my LV shades on the desk because we would be gone for the day and they weren't needed. 3/7 I didn't wear my shades because of overcast and just kept my prescription glasses on which had a transitional lens. I never took my shades out of the room. While packing my bags on 3/8 I noticed my shades were missing. I immediately searched the room as well as unpacked my luggage no glasses. I reported my missing item to the front desk and was meant with what felt like an annoyed assist manager. She suggested that I contact Carmen who is the Director of the cleaning staff. I emailed Carmen and explained my situation her response was they looked and didn't see my glasses. While I appreciate the response I never asked for a search to be conducted. My glasses was stolen out of my room. All I'm asking for is reimbursement for my stolen property. I spoke with the director of sales who kept implying that I lost my glasses and they can't a use their staff of stealing. Well they did. My glasses were stolen! He said he asked the staff and they said no. As if anyone will admit to a crime! This is an awful violation!"

"Yes"

"False Advertising= very dissapointed. The Deluxe room queen size bed images is incorrect. There is an image where there is a couch and TV in a seperate room divided from the bedroom by double doors. I can personally state that my room came with no such thing and I purchased that room in the impression that I would get that extra room. Breakfast was $18 per person and looked like a continental breakfast. We asked for robes, in person in the lobby, to be brought up and never arrived. The water in the shower smelled like the ocean in corpus. The check in staff was average. And I paid for Valet and all they did was park my car on arrival. I left 3 times during my stay and was given my key each time and I parked it myself. I was only “valet-ed” once. "

"Cool atmosphere "

"Very close to the Galleria. Ok area. No issues "

"Myself and kids got our key, went to our room, and upon opening our room, a LIVE ROACH was crawling on the door. I went to the front desk and told them what I saw and showed them the video too -- didn't seem very concerned. Gave me a different room on the opposite side of the hall. I checked that room, and there were gnats on the counter, then I found 2 DEAD ROACHES!! I couldn't subject myself and my family to this, so asked for a refund and left. We were very grossed out and again, the front clerk didn't seem to care. I wouldn't recommend this place; you'll likely bring home roaches & pay for an exterminator. "