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Reviews of Swiss-Belinn Singkawang

4 out of 5
Swiss-Belinn Singkawang
Jl Alianyang, Pasiran, Singkawang, West Kalimantan

Reviews

7.6

Good

Rating 10 - Excellent. 9 out of 37 reviews" "
Rating 8 - Good. 16 out of 37 reviews" "
Rating 6 - Okay. 6 out of 37 reviews" "
Rating 4 - Poor. 4 out of 37 reviews" "
Rating 2 - Terrible. 2 out of 37 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Sonny

Liked: Cleanliness, amenities
Disliked: Staff & service
Location is good, mall in the complex, however, check in were a bit “complicated”, waited for 15 mins due to back and forth; the breakfast was good, it views too, nice. Overall, its acceptable (note : also not much competitor hotels around 😉)
Stayed 3 nights in Mar 2024
Response from Hamdany on 1 Apr 2024
Dear Mr. SonnyWarmest greetings from Swiss-Belinn SingkawangThank you for staying with us and taking your time to give us your valuable feedback.It's a pleasure to know that you enjoy our location , view and breakfast. Hopefully we can continue to give you best service and facilities whenever you stay with us.Best regards,HamdanyGeneral Manager

6/10 Okay

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service
The room was spacious enough to fit an extra bed, but the room rate was considered pricey for basic room amenities.
Stayed 2 nights in Sep 2023
Response from Aldi Risanto on 19 Sept 2023
Dear Ms. ElizabethThank you for sharing your wonderful feedback regarding your experience in staying with us. We are pleased to know that you enjoy your room.Your valuable feedback will motivate us for better improvement in the future.Looking forward to welcome you back at SingkawangWarmest regards,

Aldi RisantoGeneral Manager

8/10 Good

YOKE CHENG

Liked: Staff & service, property conditions & facilities
Perfect location to stay, friendly hotel staff , will go back to the same hotel again if I do go Singkawang next time :)
Stayed 2 nights in May 2023
Response from Aldi Risanto on 7 Jun 2023
Dear Mr./Mrs. Yoke Cheng, Warmest greetings from Swiss-Belinn Singkawang Thank you for taking the time to provide your valuable comments during your stay. We are very happy to know that you enjoyed staying with us. Hopefully we can continue to provide the best while you visit Singkawang. Once again we thank you and we are waiting for your return. Best regards, Aldi Risanto General Manager

10/10 Excellent

sudarsono

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Sipeng

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The housekeeping did not do a great job, I feel like really dirty inside my room.
Stayed 1 night in Jun 2022
Response from SISI on 16 Jun 2022
Dear Mr. Sipeng, Warmest greetings from Swiss-Belinn Singkawang Thank you for your feedback related to your stay at Swiss-Belinn Singkawang. We have taken note of your comments regarding the room cleanliness and shared to the department concerned relating this matter to improve the quality check of our room. We are striving to give better service and facilites. Once again thank you for your valuable review, we look forward to welcome you back at Swiss-Belinn Singkawang Best Regards, Harimurti General Manager

8/10 Good

Santoso

Stayed 1 night in Apr 2022

2/10 Terrible

Samuel

Stayed 4 nights in Mar 2022

4/10 Poor

Alfred

Stayed 1 night in Mar 2022

8/10 Good

Chandra

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Best option in Singkawang but need improvement
Best option in Singkawang but due to lack of competition. Everything is average so really hope the management will improve the services, room condition and especially quality of breakfast buffet has been declining
Stayed 1 night in Mar 2021
Response from SISI on 24 Mar 2021
Dear Mr. Chandra, Thank you very much for your great review. We're really sorry to not giving you a great service while you were here, we will fix what we have missed. Thank you once again, to give us such a great review. Look forward to welcoming you back in the near future. Sincerely, Management

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay👍😍
Stayed 2 nights in Feb 2019
Response from Management on 27 Jun 2019
Dear Gordon, Thank you for taking your valuable time to give us rating and review towards our Hotel. It's a great pleasure for us to having you stay here. Please feel free to let us know if there's any suggestions to make your next visit more enjoyable and pleasantly stay, send us an email via gmsecsisi@swiss-belhotel.com . We waiting your next visit in the near future. Kind regards, Management

8/10 Good

MING SENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean n location is good. Matahari Mall is just next to the hotel
Stayed 1 night in Nov 2018
Response from Management on 27 Jun 2019
Dear MING SENG, Thank you for taking your valuable time to give us rating and review towards our Hotel. It's a great pleasure for us to having you stay here. Please feel free to let us know if there's any suggestions to make your next visit more enjoyable and pleasantly stay, send us an email via gmsecsisi@swiss-belhotel.com . We waiting your next visit in the near future. Kind regards, Management

10/10 Excellent

Guan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful front dest
Stayed 2 nights in Nov 2018
Response from Management on 27 Jun 2019
Dear Guan, Thank you for taking your valuable time to give us rating and review towards our Hotel. It's a great pleasure for us to having you stay here. Please feel free to let us know if there's any suggestions to make your next visit more enjoyable and pleasantly stay, send us an email via gmsecsisi@swiss-belhotel.com . We waiting your next visit in the near future. Kind regards, Management

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pro: safe, nice interiors, clean pool and very good breakfast. Con: poor air conditioning in the lift (hot & muggy), tv has very poor pictures and air conditioning in my room was not cold enough
Stayed 1 night in Aug 2018
Response from Hery Prasetioseno on 13 Aug 2018
Dear our valuable guest, Warmest greetings from Swiss-Belinn Singkawang, Thank you for your valuable comment towards us. We have taken note all your concerns and shared to our team for improvement. Looking forward to see you again in Swiss-Belinn Singkawang. Best regards, Hery Prasetioseno General Manager

6/10 Okay

valentine

Disliked: Cleanliness, staff & service
Is it really a 4-star-hotel???
Hotel was 100% full during our stay. The staff weren’t trained as a 4star-hotel attitude and competency, categorized “rude” for the front desk staff. Room was ok, but very limited amenities. Breakfast was a nightmare, only 3-4 staff to service a room that full of guests, no food, no tissue on tables, floor was dirty and wet, lost my appetite when saw the chaos
Stayed 1 night in Jun 2018

6/10 Okay

Rachel, UK

Liked: Staff & service, room comfort
Nice pool and lovely staff
The staff here are fabulous: so helpful and friendly. The pool is beautiful with a gorgeous view. The hotel seems to be popular with families though and the pool is often busy with children. If that's not your scene, you might be disappointed. I moved rooms because my initial room smelled of cigarettes and was being invaded by ants. The second room was better, although it could have done with a more thorough vacuuming. Breakfast is excellent - a hugely varied buffet.
Stayed 2 nights in Jun 2018

8/10 Good

Salamun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel
Stayed 1 night in May 2018

6/10 Okay

WENG KOOI

Liked: Cleanliness
Further improvement needed
Check in very slow. Check out staff no advise guest on chk out completed. Guest waiting. Swimming pool water flooded to walk way. No towel section. Closed too early for pool at 6 pm as all out and back hotel can’t swim.. breakfast not really good without western like omellette; sausages. Shd look into further improvement.
Response from Muhammad Jufri Sakka on 24 Apr 2018
Dear Mr. Weng Kooi, Warmest greetings from Swiss-Belinn Singkawang, Thank you for choosing us as your accommodation in Singkawang. We hope you found your visit be memorable and will visit this beautiful city in the future. Your comments have been noted and shared to departments concern. We really appreciate your comments to improve our services and facilities. Look forward to welcome you back. Best regards, Muhammad Jufri Sakka General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in this area. nice view of the surrounding hill, convenient location next to the shopping centre.
Stayed 3 nights in Feb 2018
Response from Muhammad Jufri Sakka on 15 Mar 2018
Dear our valuable guest, Thank you for staying with us. We truly glad to give you satisfactory stay. Looking forward to see you soon Best regards, Muhammad Jufri Sakka General Manager

8/10 Good

lo thian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
😀
good hotel for vacation
Response from Muhammad Jufri Sakka on 15 Mar 2018
Dear our valuable guest, Thank you for giving us your feedback. Your feedback is very important to us so that we know our service has satisfied you or any kind of improvement we need. If you're planning to visit Singkawang in the future, we are looking forward to see you again in Swiss-Belinn Singkawang Best regards, Muhammad Jufri Sakka General Manager

8/10 Good

chong tk, kuching,Sarawak,Malaysia.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel like at home
A very good travelling experience by self driving from Kuching direct to Singkawang and check in at 11pm.Although the journey was very long,there was no feeling of tiredness upon arrival because of the friend ly counter Staff were ever ready to make my check in very smooth thus make my stay like at home.
Stayed 1 night in Jan 2018
Response from Muhammad Jufri Sakka on 15 Mar 2018
Dear Mr. Chong, Warmest greetings from Swiss-Belinn Singkawang, Thank you for your positive feedback. Knowing that you feel satisfied is our compliment. We truly happy to provide you a convenient stay. Looking forward to see you when you visit Singkawang in the future. Best regards, Muhammad Jufri Sakka General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Best hotel in Singkawang. In the Shopping Centre so easy to get stuff.
Stayed 6 nights in Nov 2017

8/10 Good

Tomy, Pontianak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Breakfastnya harus diperhatikan ketersediaannya, jangan terjadi kekosongan/habis, contohnya bubur dan buah-buahan, Overall good.
Stayed 1 night in Nov 2017

6/10 Okay

stephen, Yorkshire, UK

Disliked: Staff & service
nice building with weak features
Room is nice and comfortable but poorly maintained. The shower does not keep to a set temperature; it blasts alternate cold and boiling streams of water. Bedside light was not working and the curtains were hanging off the track- all pointing to a lack of supervision of housekeeping staff. Cigarette smoke was evident in a no-smoking room. The worst feature is the restaurant where ants were having a great breakfast among the bread, butter and jam left out in the open. The staff were idle (cleaning only one side of a greasy, smeared glass door, leaving the other mired in sweaty palm prints and dirt), the egg station cook was incompetent and the waiter preferred to stare at us rather than do his job. The hotel was the best of three experienced on my trip but standards are so low in this part of Indonesia that the Swiss Belin stands out as the only place to stay. It's sad that the management cannot instill pride among the lowest paid but that's what happens when you pay peanuts.
Stayed 1 night in Sep 2017

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities
Won't be back!
The hotel was ok. My wife's wedding ring went missing from hotel room which spoilt the whole trip. The food was absolutely awful which was also a big breaker for us. The staff were lovely though.
Stayed 4 nights in Jul 2017

8/10 Good

Akhmad

Stayed 1 night in Nov 2023

10/10 Excellent

Mei Suet

Stayed 12 nights in Oct 2023

4/10 Poor

Samuel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Wan Abdul

Stayed 1 night in Oct 2022

10/10 Excellent

Agus

Stayed 1 night in Aug 2022
Response from Swiss Belinn Singkawang on 13 Oct 2022
Dear Bapak Agus,Salam Hangat dari Swiss-Belinn Singkawang. . .Terima kasih telah memilih dan menginap di Swiss-Belinn Singkawang serta terima kasih telah meluangkan waktu berharga anda untuk dapat memberikan rating berdasarkan pengalaman menginap anda.Kami senang sekali apabila anda puas dengan kamar, suasana dan makanan yang kami sajikan.Suatu kebanggaan bagi kami dapat melayani anda selama waktu berkunjung ke Kota Singkawang, kami sangat senang dapat memberikan pelayanan terbaik kami untuk Anda.Kami akan dengan senang hati menyambut kedatangan anda kembali di Kota Singkawang, Kota 1000 Klenteng.Salam hormat,Management

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
出入方便，清潔一般，有待改善，員工態度好，就是訂了tower2，說沒有房間給tower1，房間細小，浴室很小
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

10/10 Excellent

Hin Fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Management on 27 Jun 2019
Dear Hin Fong, Thank you for taking your valuable time to give us rating and review towards our Hotel. It's a great pleasure for us to having you stay here. Please feel free to let us know if there's any suggestions to make your next visit more enjoyable and pleasantly stay, send us an email via gmsecsisi@swiss-belhotel.com . We waiting your next visit in the near future. Kind regards, Management

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No gently and no welcome
Stayed 1 night in May 2019

8/10 Good

TA-WEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
還不錯
Stayed 5 nights in Jul 2018
Response from Hery Prasetioseno on 29 Aug 2018
Dear Ta-Wei, Warmest greetings from Swiss-Belinn Singkawang, Thank you for staying with us and taking your time to share about your experience in Swiss-Belinn Singkawang, Hopefully we'll see you again soon. Best regards, Hery Prasetioseno General Manager

10/10 Excellent

marzu, indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was fast, in house WiFi connection unstable, Clean room and the bed so comfortable. Breakfast was okay and I do enjoy the view!! Don’t forget to ask for a stamp in the receptionist for a free parking.
Stayed 1 night in Jan 2018

10/10 Excellent

Fook Fah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

dr23-26juni2017, tantjung

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Kebersihan krg..jika hotel ini bintang 4.
Lubang toilet tidak dibersihkan, staff krg ramah menjelaskan area parkir. Jikalao memang parkir bersama dlm area mall, setidaknya diarahkan parkir yg tersedia sesuai dgn logo hotel, parkir gratis-terutama buat tamu yg menginap, bukan smua keluarga"nya,mobil cuman 1,tapi penjelasannya parkirr penuh kan lucu tak sesuai slogan parkir gratis. Itu yg bikin tak nyaman, seluruh kota skwg pilih hotel ini, yg termahal kan kita nyari nyaman, bukan cari tukang ngeyel -jawab pake alasan-bukan solusi.
Kamar ini
Stayed 3 nights in Jun 2017