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Premium bedding, in-room safe, desk, free WiFi
Premium bedding, in-room safe, desk, free WiFi
Premium bedding, in-room safe, desk, free WiFi
Premium bedding, in-room safe, desk, free WiFi

Guest reviews

4.5/5 Wonderful
33 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast Available
  • Business Services

Map

Explore the area

Popular LocationAyani Mega Mall4 min walk
Popular LocationGajah Mada Shopping Complex8 min drive
Popular LocationAlun Alun Kapuas10 min drive
AirportPontianak (PNK-Supadio)28 min drive

Choose dates to view prices

  • Standard Room

    5/5 guest room rating

    Room amenities

    • 18 sq m
    • Sleeps 2
    More detailsStandard Room
  • Standard Room

    5/5 guest room rating

    Room amenities

    • 18 sq m
    • Sleeps 2
    More detailsStandard Room

About this area

Pontianak

Ibis Pontianak City Center is located in Pontianak. Alun Alun Kapuas and Equator Monument are local landmarks, and travellers looking to shop may want to visit Ayani Mega Mall and Gajah Mada Shopping Complex.

Visit our Pontianak travel guide
Map
Popular Location

What's nearby

  • Ayani Mega Mall - 4 min walk
  • Gajah Mada Shopping Complex - 8 min drive
  • Alun Alun Kapuas - 10 min drive
  • Equator Monument - 23 min drive

Getting around

  • Pontianak (PNK-Supadio) - 28 min drive

Restaurants

  • Where to eat
  • Ibis Kitchen – Restaurant with a bar offering international cuisine. Serves lunch, dinner and light fare daily.

About this property

ibis Pontianak City Center

3.5-star hotel with restaurant and bar/lounge
Along with a restaurant, this hotel has a bar/lounge and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, concierge services and laundry facilities. All 182 rooms offer comforts such as premium bedding and pillow menus, plus complimentary wireless Internet access and LED TVs with satellite channels. Other amenities available to guests include 24-hour room service, hydromassage showerheads and coffee/tea makers.
Ibis Pontianak City Center offers 182 forms of air-conditioned accommodation with a safe and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 32-inch LED televisions come with satellite channels. Bathrooms include a shower with a hydromassage showerhead, bidets, complimentary toiletries and hairdryers.

This Pontianak hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free RV/bus/truck parking
  • Free nearby parking
  • Return airport shuttle (surcharge) from 6:00 AM to 6:00 PM
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 75000 for adults and IDR 75000 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Family friendly

  • Free babysitting/childcare
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Indonesian

Business services

  • 8 meeting rooms
  • Business centre

Outdoors

  • Garden

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Shower

Entertainment

  • 32-inch LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in between 2:00 PM and 1:00 AM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
Airport shuttle service is available on request from 6:00 AM to 6:00 PM
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

MastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: IDR 75000 for adults and IDR 75000 for children (approximately)
  • Airport shuttle fee: IDR 150000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 0 (one-way), (up to 5 years old)
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Can I cancel my reservation for free at ibis Pontianak City Center and receive a full refund?
Yes, ibis Pontianak City Center offers free cancellation on select room rates, because flexibility matters! Please refer to ibis Pontianak City Center cancellation policy on our site for more details about any exclusions or requirements.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is free at this property; nearby parking is also free.
What time is check-in at this hotel?
Check-in is from 2:00 PM to 1:00 AM. A fee applies for early check-in (amount may vary, subject to availability). After-hours check-in is not available.
What time is check-out at this hotel?
Checkout is at noon. Late checkout is available for a fee (amount may vary).
Does ibis Pontianak City Center provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of IDR 150000 per vehicle, one-way, applies.
Where is this hotel located?
Situated in Pontianak, this hotel is within 1 mile (2 km) of Ayani Mega Mall and Gajah Mada Shopping Complex. Alun Alun Kapuas is 2.5 mi (4 km) away.

Guest reviews

Overall score and ratings for ibis Pontianak City Center

4.5
Wonderful
5 - Excellent
19
4 - Good
10
3 - Okay
4
2 - Mediocre
0
1 - Poor
0
4.4
Cleanliness
4.2
Service and Staff
4.2
Amenities
4.4
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Good and clean room, great customer service and great experience staying here

Stayed 2 nights in Feb 2020

3/5

  • Liked: Cleanliness
  • Disliked: Staff & service
the horrible checkin process!

Check-in process was too long because the staff received my passport and kept handling other customers before giving my room key! I received the key finally but didn’t give my passport! And I should go again! The room was also problematic because I booked twin room, but it was double bed room! The check in process was the worst in my frequent trip to Pontianak! The room itself was good as usual!

Stayed 1 night in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jan 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 5 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The service from the staff is great. Also the staff from the kitchen helped us to keep our food in their kitchen freezer, which helped a lot.

    Stayed 1 night in Sep 2019
    https://www.expediagroup.com