Pacifica Hotels Santa Monica hotels

"It is impossible to talk to a person at the desk via phone. Whether you're calling from outside the hotel, or even on the phone in the room, you are automatically routed to an AI bot who will supposedly route you to a live person--but no one answers the phone, and then you just get disconnected. If you have an issue, just go directly to the desk in person. All but two of the the front desk staff encountered acted as though I was inconveniencing them by asking a question. Two of the front desk team were very friendly and helpful. On the plus side, the location was great, the room was comfortable, and we were put in a new room when the A/C wasn't working in our original room. The shuttle service was great, as was the breakfast each morning. Depending upon what you value in a hotel stay, this hotel could be seen as great/exceptional--but the communication challenges took away from the experience."

"Solid hotel. Great price. Very clean. Good food. Great lobby area."

"I had a great experience, one of the best. The service its great, the staff, everything was perfect. They make you feel at home literally, everyone was so helpful and friendly."

"Parking was easy and there was a garage right next door as well. The staff was all nice and friendly. There was an odd odor of kitty litter from the elevator and most of the common areas. Once inside the room, our bed had an awful squeak any tome you sat on it or moved. Our room also backed directly to an alley so you heard noises all throughout the night. We had loud upstairs neighbors so all in all it made for a very restless night of sleep. The photos make it look a lot nicer than what you get. "

"Cercanía al aeropuerto es lo mejor !"

"You need to add non-Tesla charging. "

"Clean room, super comfortable beds. Parking on site but paid per night for unlimited coming and going. Staff are friendly and super helpful "

"Long story short EVERYTIME I’ve traveled to LA I stay here that should tell you enough! 5 stars!"

"This place rocks has everything a visitor needs location a great staff and very clean. I totally recommend this place😁👍"