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Sheraton Universal Hotel

Photo gallery for Sheraton Universal Hotel

Exterior
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Terrace/patio
Premium bedding, down duvets, in-room safe, desk
Premium bedding, down duvets, in-room safe, desk

Overview of Sheraton Universal Hotel

Sheraton Universal Hotel

4.0 star property

4.3/5 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
333 Universal Hollywood Drive, Universal City, CA, 91608

Explore the area

  • Popular LocationUniversal Studios Hollywood5 min walk
  • Popular LocationThe Wizarding World of Harry Potter™7 min walk
  • Popular LocationUniversal CityWalk11 min walk
  • AirportLos Angeles, CA (LAX-Los Angeles Intl.)54 min drive

Room options

About this area

Universal City

Located in Universal City, Sheraton Universal Hotel is in the entertainment district and near the airport. Hollywood Bowl and TCL Chinese Theatre are cultural highlights, and some of the area's notable landmarks include Capitol Records Tower and Hollywood Walk of Fame. Looking to enjoy an event or a game? See what's going on at Crypto.com Arena or Dodger Stadium. Spend some time exploring the area's activities, including golfing.
Visit our Universal City travel guideOpens in a new window
Map

What's nearby

  • Universal Studios Hollywood - 5 min walk
  • The Wizarding World of Harry Potter™ - 7 min walk
  • Universal CityWalk - 11 min walk
  • Hollywood Bowl - 9 min drive
  • Warner Brothers Studio - 11 min drive

Getting around

  • Universal City Station - 8 min walk
  • Downtown Burbank Station - 9 min drive
  • Los Angeles Intl. (LAX) - 54 min drive

About this property

Sheraton Universal Hotel

4-star hotel near Universal Studios Hollywood
Consider a stay at Sheraton Universal Hotel and take advantage of a poolside bar, a terrace and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. The on-site restaurant, The California's, features American cuisine. Free in-room WiFi is available to all guests, along with a bar and a fitness centre.
Other perks include:
  • Swimming pool with sunloungers and pool umbrellas
  • Full breakfast (surcharge), valet parking (surcharge) and an electric car charging station
  • An outdoor pool, a TV in the lobby and luggage storage
  • Free newspapers, outdoor furniture and a ballroom
  • Guest reviews say good things about the helpful staff and location
Room features
All 461 rooms boast comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and safes. Guest reviews give good marks for the cleanliness, overall comfort rooms at the property.
Other amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and showers
  • 43-inch LCD TVs with premium channels
  • Mini fridges, coffee/tea makers and heating

Languages

Arabic, Chinese (Mandarin), English, French, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured self parking on site (USD 39.60 per night; includes in/out privileges)
  • Secured valet parking on site (USD 55 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:30 AM: USD 21-34 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • The California's
  • The Reel Pool Bar
  • In the Mix Lobby Bar

Things to do

  • Fitness centre
  • Outdoor pool
  • Hot tub

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (32774 square feet)
  • Meeting rooms - 17

Outdoors

  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

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Universal City
Universal City
Guest rating 4+
Guest rating 4+
Hot tub
Hot tub
4 star
4 star
Family-friendly
Family-friendly
Hotel
Hotel

Policies

Check-in

Check-in from 4:00 PM - midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from 7 November 2022 to 14 January 2023 (completion date subject to change). The following areas are affected:
  • Swimming pool

Alternative facilities will be available off-site during the renovation.

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75.00 per pet, per stay
Service animals are welcome, and are exempt from fees
1 per room (up to 40 lbs/18 kg)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Breakfast fee: between USD 21 and USD 34 per person (approximately)
  • Covered self-parking fee: USD 39.60 per night (in/out privileges)
  • Valet parking fee: USD 55 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Sheraton Universal
Hotel Universal
Sheraton Hotel Universal
Sheraton Universal
Sheraton Universal Hotel
Universal Hotel
Universal Sheraton
Universal Sheraton Hotel
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City

Frequently asked questions

Does Sheraton Universal Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 10:00 PM. The property will be renovating the swimming pool from November 7 2022 until January 14 2023 (completion date subject to change).

How much does it cost to stay at ?

As of 27 Nov 2022, prices found for a 1-night stay for 2 adults at on 30 Nov 2022 start from RM 834.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Universal Hotel pet-friendly?

Yes, Sheraton Universal Hotel allows pets (limit 1 per room) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 75.00 per pet, per stay. Service animals are exempt from fees.

How much is parking at Sheraton Universal Hotel?

Self-parking is available for USD 39.60 per night. Valet parking is available for USD 55 per night.

What time is check-in at Sheraton Universal Hotel?

Check-in is from 4:00 PM - midnight. After-hours check-in is not available.

What time is check-out at Sheraton Universal Hotel?

Checkout is at 11:00 AM.

Where is Sheraton Universal Hotel located?

Situated near the airport, this hotel is 0.3 mi (0.4 km) from Universal Studios Hollywood, and within 3 mi (5 km) of Warner Brothers Studio and Hollywood Bowl. Capitol Records Tower and TCL Chinese Theatre are also within 6 mi (10 km). Universal City Station is 8 minutes by foot.

Can I cancel my reservation for free at Sheraton Universal Hotel and receive a full refund?

Yes, Sheraton Universal Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Universal Hotel cancellation policy on our site for more details about any exclusions or requirements.

Sheraton Universal Hotel Reviews

Sheraton Universal Hotel Reviews

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 1284 out of 2060 reviews" "
" "5 - Excellent 62%
Rating 4 - Good. 423 out of 2060 reviews" "
" "4 - Good 21%
Rating 3 - Okay. 180 out of 2060 reviews" "
" "3 - Okay 9%
Rating 2 - Poor. 83 out of 2060 reviews" "
" "2 - Poor 4%
Rating 1 - Terrible. 90 out of 2060 reviews" "
" "1 - Terrible 4%

4.4/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Stephen
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful staff. Nice rooms that are quiet and comfortable. This is our go-to hotel when we stay in LA.
Stayed 2 nights in Nov 2022

5/5 Excellent

Rianne
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, the room is clean and very accessible, it has plenty of plugs for charging USB and regular, shower is nice the bed is extremely comfortable.It has coffee maker Starbucks coffee supplies, Iron and board,tv with Netflix and seating area and complementary Wifi.Its like a luxury studio I loved it.Plus 10 min complimentary shuttle bus into the Universal city walk. Parking a little pricey but everything else is a nice place to stay during your Universal studios Visit.
Stayed 1 night in Nov 2022

5/5 Excellent

G, Kodiak
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FANTASTIC STAFF!!! Front desk, valet, hotel porter, waitstaff and housekeepers were all so friendly and so welcoming. Rooms were very clean, areas around the hotel was clean and walkways were clean. Can't beat the free shuttle service to and from Universal Studios. Beds and bedding were very comfortable and clean. Daily housekeeping. Found the light in corner, closest to window that hung from ceiling, that when turned on, lights behind headboards were turned on too. Although the pool was being renovated, we were told about it at check-in and relocated to available rooms in main tower.
Stayed 3 nights in Nov 2022

5/5 Excellent

Miguel
Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay. I was lost at first because we stayed in the 200’s section. I didn’t know how to get there, but there was a worker I believe her name was Diana or something similar. She took us to our room it was a little maze but we made it thanks to her.
Stayed 2 nights in Nov 2022

5/5 Excellent

James, Coon rapids
Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant and the hotel was perfect. Good food
Stayed 2 nights in Jan 2022

4/5 Good

Heather
Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool was under reno's and we were not told until check in. It would have been nice to get a heads up that it was closed and that the reno's would be extremely noisy. You could hear no matter where you were in the hotel. The lighting in the room was horrible. Very dark, only bedside lights that were like reading lights. Looked like flashlights and only lit up where they pointed. The sink in the bathroom is a flat square. The water cannot drain and gunk accumulates. Not attractive at all. Inside the hotel and room was very clean. We loved the lobby bar. The staff was great. Food was awesome and portions were above average! The shuttle service to and from Universal was perfect. We used it several times a day.
Stayed 3 nights in Nov 2022

4/5 Good

Mark Derek
Travelled with partner
Liked: Cleanliness, staff & service
No tours/shuttles available to Getty museum - the number one tourist attraction on trip advisor and not that far away Swimming pool under reconstruction at time of visit . Restaurant not open in the evening , meaning having to travel to universal broadwalk by the free shuttle Broadwalk universal not a pleasant experience for older people
Stayed 3 nights in Nov 2022

3/5 Okay

Rodger
Travelled with family
Liked: Staff & service
Proximity to Universal Studios is very good. Free shuttle service to and from. The pool was being renovated per their website and was fenced off. Upon arrival we were informed that we could use the pool at the Hilton next door (too late as we didn't bring swimwear due to the website announcement). The pool is outside of the breakfast area and jackhammering started early in the morning. The hotel is immediately adjacent to a busy and loud freeway. Room quality for the price was sub par. Wall finishing was falling off, shower stall faded and stained and the furniture was worn. On-site parking is additional but was convenient with many open spaces. Overall not a good value for the money.
Stayed 3 nights in Nov 2022

4/5 Good

Vincent
Travelled with family
Liked: Cleanliness, staff & service
Good location for Universal. Rooms a bit cramped for the price (and could use a refresh).
Stayed 2 nights in Nov 2022

4/5 Good

Sydney
Travelled with family
Liked: Cleanliness, staff & service, amenities
The shower was difficult to operate. The sheets on the bed were too small-very uncomfortable
Stayed 2 nights in Nov 2022