Hotel Hilton Hotels di Los Angeles

"The staff of the hotel is excellent. My review is about Hilton as a corporation managing this property: the team is friendly but overworked, I checked in while other entitled guests were in direct conflict with the reception staff member demanding unreasonable upgrades, security was called and they acted professionally to diffuse. Staff is friendly but overworked. Some spots in the room were not cleaned - bath tub drain and electrical floor plug point. Breakfast is too over fussed. I just want...

"Front desk agent was not helpful, not friendly, dry and gave wrong information about room location. Hotel needs to add or locate bell cart better especially on a Sunday morning,3 carts does not cut it. Rooftop bar should always have room for hotel guests regardless of event and not made to wait a hopeful 30 minutes. Everything else about this hotel is amazing."