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Reviews of Ibis Samarinda

3.5 out of 5
Ibis Samarinda
Jalan Mulawarman No 171, Kecamatan, Samarinda Kota, Pelabuhan, Samarinda

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1 out of 2 reviews" "
Rating 8 - Good. 1 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

PETER, Manchester

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we were assigned at check in had a strong damp smell so I asked for a different room. The reception staff were happy to oblige, although they took the precaution of having so much air freshener sprayed in the second room it was difficult to breathe, let alone assess whether this room was also damp! We had to prop the door open and wait outside for 10 minutes until the smell subsided! Fortunately it was fine. After a shaky start, the rest of our three-night stay was pretty uneventful. Breakfast was decent. Wi-Fi ok. Gym had just about enough equipment for a workout. Didn’t use the pool area as there were lots of kids around on the Saturday and they seemed to be doing maintenance on it on the Sunday. Overall I was happy with my stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020
Response from Yovita on 7 Jun 2020
Dear Lovely guest. Warmest greetings from Mercure Ibis Hotel Samarinda. Thankyou for your good comment of our hotel. It is really an appreciation for us. I will share your feedback to our team, and hope we can serve you better for your next coming. Thankyou Regards, Yovita Reservation Spv