Rush Street Resorts

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Top Rush Street Hotel Reviews

Marriott Chicago O'Hare

10/10 Excellent

"Rey at the front desk is sooo helpful! Our rental car got delayed due to unexpected issues so we didn’t get to the hotel on Thursday like we supposed to. He took care our check in so efficiently when we got there and understood what we have been through, got our room upgraded and parking. He really made our day a lot better! All the staff we met during our stay were friendly as well. Highly recommend!"

The Chicago Hotel Collection - Magnificent Mile

10/10 Excellent

"PERFECT!!!!! Had such a smooth stay! I had a 5 hour delayed flight and was stuck in Nashville. My bestfriend had already made it to Chicago and was at the hotel. I called the hotel and let them know the situation and they allowed her to check in and get comfortable in our room (which was very beautiful). Breakfast was 10/10, roof top was 10/10, service was 10000/10. Loved everything about the hotel especially since we was walking distance from Michigan Ave. We had such a good time in Chicago and this hotel will forever have a customer anytime I visit. Will be back!"

The Chicago Hotel Collection Ambassador Gold Coast

4/10 Poor

"This review reflects both the hotel and Expedia’s handling of the booking. The good: The location is excellent and very accessible. The common areas, including the lobby and bar, are pleasant and well maintained. The bad: The hotel is showing its age. The AC struggled to keep the room comfortable (both temperature and sound wise), and the carpet and floors felt dirty. Housekeeping did not refill basic toiletries before our stay. The restaurant was disappointing, especially considering the many better dining options nearby. The ugly: Expedia failed to clearly disclose a mandatory “recreation fee” charged by the hotel. In our case, it added $142 to the cost of the stay. After seeing similar complaints in guest reviews, I called Expedia before arrival to clarify. The representative told me that the amount I paid through Expedia should be the only amount due and that I should contact Expedia immediately if the hotel attempted to charge additional mandatory fees. Upon arrival, the hotel presented the extra charge exactly as described by other reviewers. I called Expedia again and, after a lengthy conversation, was told someone would call me back within five minutes and that I would receive a follow-up email. Neither ever happened. Whether the responsibility lies with the hotel or Expedia, the result was the same: unexpected charges, conflicting information, and no follow-through from customer support. Based on this experience, I will not be using Expedia again."

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