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"Well for New York City , this is a excellent property, the rooms are clean , and the costumer service is great, the manager was always very helpful as well as the staff , the Italian restaurant connected to the property was ok , not great food could be better , but overall the hotel staff was very friendly and accommodating I recommend this property 👌"

"Great one night stay! Bar was entertaining, room excellent, cafe very nice, staff awesome. Will book again,for sure!"

"Location"

"Great place "

"Overall it was great. When we arrived we were greeted by the staff who helped us with our luggage. When we first arrived into our room it was less than what we expected but the next day I went back to reception to see if we could move and we were sent to the 12flr (from the 4th) and wow! Honestly big upgrade. Met our expectations to 100%. To pay for breakfast to be included is a bit of a shcam. You still pay but from a ‘special menu’. I wouldn’t do that again. Instead I’d go down the street and buy breakfast at Carve diner. It was the essence of New York including NY accents and great food. The location CANNOT be beat. It was the best part. When I go back I’d stay there again. "

"We have been staying at The Empire 1-2 times per year for 15 years to attend the ballet at Lincoln Center. It is a simple walk across the street to the theater, and there are plenty of dining options nearby. We have always been happy with our room, the staff is excellent and gracious. I highly recommend the hotel."

"The hotel was great but the area around it should be kept better since there are a lot garbage cans and ugliness around it"

"The customer service was excellent but I wish this hotel had washer and dryer facilities -I had to send out 4 pads to be cleaned and the cost was $103.00 Yikes!!! that is steep "

"Loved the hotel"