Guest Houses in Quintana Roo

"The service and cleanliness were top tier. Great amenities and activities. It is a very beautiful property with friendly helpful staff."

"Me, my husband and my baby daughter totally enjoyed our stay to the fullest! Staff are very friendly and food service was exceptional! Pool is really nice and beach is unforgettable. We will miss it!"

"Breakfast was the best meal "

"Resort is beautiful & very clean! The rooms are large and the bed was comfortable. We opted for the “Elite Club” access, but not sure it was totally worth the extra cost or even necessary. I will say that if you are looking for a “quiet/laid back” pool atmosphere the EC pool & pool bar is exactly that & might be worth the extra money. We never had any issues getting into any of the the restaurants, which seemed to be the case whether you were an Elite Club member or not. We felt our best meal was the one night we took advantage of the private EC restaurant, but all of the food options were very good. Biggest issue for us was the limited hours for the restaurants, with the exception of the buffet. Keep in mind that the very large buffet or the pool grill (hot dogs, hamburgers, grilled chicken) are the only lunch options offered."

"The buffet food quality is terrible and the dinner reservation process is a nightmare. After standing in a line for over an hour at 7am we managed to get one dinner reservation at 5.30pm during our whole 5 day trip. Its a shocking decision from the hotel to do things this way and leaves everyone very angry. Even the staff think its a joke. The hotel itself is lovely and a 5 minute walk to Xcaret. Also the Michael Jackson show that was on was fantastic. So if you can accept terrible food and an angry reservation process in favour of location then this is the place for you. I would recommend finding a hotel with much better food reviews and take a taxi to the parks."

"stayed here in 2022, awesome experience. now with their mega expansion and not enough employees, not even a decent stay. list was too long. Stay somewhere else."

"Our room was always extremely cleaned every day. Staff is very friendly. All areas always smelled nice and was very clean!"

"Staff was great"

"The food at the buffet is always good. The restaurants that require reservations are just ok. The staff is kind, friendly, and they make your stay amazing. The beach is small, but beautiful. This is my 2nd stay this year at this resort and i will go back."