Hotel berdekatan Kotej Ratu Charlotte

"Hotel was immaculate and staff were really helpful. I'd recommend getting one of the bigger rooms if there are 2 of you, as the cabin rooms are on the small side for 2 people, but everything else was great, bed and pillows were really comfortable so we had a good night's sleep, we would definitely return."

"Great location for me gardens and the amazing staff really made our stay special. We forgot something in the room and they kept it in the fridge until we could get back the next day."

"The staff are excellent, super friendly they made our stay very enjoyable"

"Great location for visiting Richmond. Easy 10 minute walk into town either via street or down through park and along river. Hotel very elegant and nice restaurant and bar area."

"Parking rough. 15 spots only."

"Our original room was dusty, dirty, and very outdated — nothing like the photos shown online. It was missing basic amenities such as bathrobes, bottled water, and a safe, and the carpet was dirty as well. Overall, it did not meet the standards I would expect from a 4-star hotel. After we complained about the strong smell of fresh paint outside the room, we were moved to a better room that included all of these amenities and was in a slight better condition. They need to ensure consistency, and...

"Dirty carpet, air con not functioning well"

"The hotel carpets were water‑stained and grim, the air‑conditioning was dead on arrival, and the “solution” offered was a fan so weak it couldn’t cool a hamster. The curtains didn’t close, so I spent the entire night lit up like a shop window. Yes, the location is great, Sainsbury’s next door, but the mythical “free parking” might as well be listed under folklore. Unicorns are more common. Communication was a shambles from start to finish, and the manager and staff seemed genuinely unaware of...

"Great stay, fabulous food! Highly recommend."

"Had a fantastic stay. Special kudos to Mr. Abaas who went above and beyond to help with everything we needed. The breakfast was excellent too - fresh, varied, and a great start to each day. Enjoyed the use of the pool too. Very refreshing after those hot London days. Highly recommend!"

"We stayed here for our daughter’s weeding on the hottest 2 nights of the year. The room was like an oven with 1 small fan and 2 small bottles of water (500ml). Totally inadequate for the weather being 32degress. There was no fridge, no air conditioning and no slippers or dressing gowns. Breakfast was extremely expensive at £34 per person per day. So we didn’t bother. I did ask for 2 extra fans which did help the temperature slightly. On the second night there was a power cut which mainly...

"Lovely pub stay. Friendly staff. Nice and clean. Staying again. "

"The Location of the Pub was Perfect and the pub looked great (didn’t eat) . The room we stayed in and looking at the other reviews seems to be the same story, Tired, Dirty, lacking basics and need some investment."

"Fabulous Hotel!"

"The service in the restaurant was very slow and we got the wrong dish delivered"

"GROUND FLOOR WINDOW PRIVACY - Room totally as expected, no issue. However we were staying in a ground floor room and there were no net curtains or a window privacy film so we had to have the curtains shut during day light."

"Room and parking prices are reasonable, room was clean, shower very good, staff helpful. Full English breakfast very cheap (£8) but I'd rather pay a bit more for something more appetising. Eggs were cold, sausage didn't taste of anything and bacon looked like it had been boiled rather than fried."

"basic, parking is free, close to Tube"

"No lift so ask for ground floor when booking if needed. Nice, cool basement room, simple but clean and comfortable. Helpful reception (24hrs). Some updating is happening with painting etc but overall a good stay in a great location."

"Lovely cosy pub just noisy on live music night."