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Holiday Inn London Brentford Lock by IHG

4.0 star property
Waterfront hotel with fitness centre and 24-hour front desk

Choose dates to view prices

Holiday Inn Brentford Lock, an IHG Hotel, near Royal Botanic Gardens and Twickenham Stadium offers a relaxing retreat with a coffee shop/cafe and The Open Lobby restaurant. Enjoy the gym, bar, dry cleaning/laundry services, multilingual staff and 24-hour front desk. Guest reviews rave about the helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking available
The current price is RM378
RM508 total
includes taxes & fees
14 Dec - 15 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(15 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Balcony (Canal View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Balcony (Canal View)

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

8.4 out of 10
Very good
(16 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Private bathroom
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(23 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Room amenity

Standard Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Map
Commerce Road, Brentford, England, TW8 8GA

What's nearby

  • Syon Park - 3 min walk - 0.3 km
  • Syon House - 3 min walk - 0.3 km
  • Royal Botanic Gardens, Kew - 9 min walk - 0.8 km
  • Thames River - 9 min walk - 0.8 km
  • Thames Path - 9 min walk - 0.8 km

Getting around

  • Boston Manor Underground Station - 4 min drive
  • Brentford Station - 11 min walk
  • Heathrow Airport (LHR) - 29 min drive

Restaurants

  • ‪GAIL's Bakery - ‬5 min walk
  • ‪Sam’s Larder - ‬5 min walk
  • ‪Brentford Cafe & Restaurant - ‬3 min walk
  • ‪Coach & Horses - Isleworth - ‬8 min walk
  • ‪The Beehive - ‬7 min walk

About this property

Holiday Inn London Brentford Lock by IHG

Upscale hotel near Twickenham Stadium
Located close to Royal Botanic Gardens, Kew, Holiday Inn London Brentford Lock by IHG provides a terrace, a coffee shop/cafe and dry cleaning/laundry services. The on-site restaurant, The Open Lobby, offers breakfast, lunch and dinner. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and a ballroom
  • Luggage storage, a lift and smoke-free property
  • Wedding services, a 24-hour front desk and meeting rooms
  • Guest reviews give top marks for the helpful staff
Room features
All 134 rooms offer comforts, such as 24-hour room service and pillow menus, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews highly rate the cleanliness rooms at the property.
More amenities include:
  • Hypo-allergenic bedding and free cots/infant beds
  • Bathrooms with shower/bath combinations and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, daily housekeeping and desks

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includes taxes & fees
14 Dec - 15 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (GBP 17 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 13.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Open Lobby

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 12,745 square feet of conference space
  • 6 meeting rooms
  • Business centre

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (116 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 13.95 per person
  • Covered self-parking fee: GBP 17 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Brentford Holiday Inn
Brentford Lock
Brentford Lock Holiday Inn
Holiday Inn Brentford
Holiday Inn Brentford Lock
Holiday Inn Brentford Lock Hotel
Holiday Inn Lock Hotel Brentford
Holiday Inn Brentford Lock
London Brentford Lock By Ihg
Holiday Inn Brentford Lock an IHG Hotel
Holiday Inn London Brentford Lock by IHG Hotel
Holiday Inn London Brentford Lock an IHG Hotel
Holiday Inn London Brentford Lock by IHG Brentford
Holiday Inn London Brentford Lock by IHG Hotel Brentford

Frequently asked questions

Is Holiday Inn London Brentford Lock by IHG pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Holiday Inn London Brentford Lock by IHG?

As of 18 Nov 2025, prices found for a 1-night stay for 2 adults at Holiday Inn London Brentford Lock by IHG on 14 Dec 2025 start from RM 377.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Holiday Inn London Brentford Lock by IHG?

Self-parking is available for GBP 17 per night.

What time is check-in at Holiday Inn London Brentford Lock by IHG?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Holiday Inn London Brentford Lock by IHG?

Checkout is at 11 AM.

Where is Holiday Inn London Brentford Lock by IHG located?

Located in Syon, this hotel is 2.8 mi (4.5 km) from Twickenham Stadium and 2.8 mi (4.6 km) from Royal Botanic Gardens, Kew. Harrods and Wembley Stadium are also within 9 mi (15 km). Boston Manor Underground Station is 26 minutes by foot and Brentford Station is 11 minutes.

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Holiday Inn London Brentford Lock by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 553 out of 1006 reviews
Rating 8 - Good. 327 out of 1006 reviews
Rating 6 - Okay. 75 out of 1006 reviews
Rating 4 - Poor. 24 out of 1006 reviews
Rating 2 - Terrible. 27 out of 1006 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Graham

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good location. Decent room. But reception tried to charge me extra for breakfast which I’d already paid for and lift completely broke whole stay- high rise building.
Stayed 1 night in Nov 2025

10/10 Excellent

Ferdinand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Staff were helpful and polite. Great transit and dining options nearby.
Stayed 4 nights in Sep 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds. Nice that the window doors opened inwards for more fresh air in the room.
Stayed 3 nights in Oct 2025

8/10 Good

Carol

Liked: Cleanliness
Elevators were out of order but staff worked had to accommodate me on lower floor and carried my bags up 4 flights of stairs!
Stayed 2 nights in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent clean comfortable hotel with secure parking.
Stayed 1 night in Aug 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
excellent customer service from the staff at both the reception desk and in the restaurant/bar
Stayed 1 night in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived just after 8; ordered food at the bar and served quickly and order arrived in good time. Very quiet room. Comfy bed. Would recommend,
Stayed 1 night in Oct 2025

2/10 Terrible

Sanzeer

Disliked: Property conditions & facilities
We stayed for 2 nights and for 2 days the elevator didn't work and we had to climb stairs for 2 days to fifth floor. Such a worse experience. Need money back.
Stayed 2 nights in Nov 2025

10/10 Excellent

Erika

Liked: Amenities
Nice location with restaurants and convenience stores nearby and a great view and the staff were friendly and helpfull
Stayed 1 night in Jul 2025

4/10 Poor

joseph

Disliked: Property conditions & facilities
Breakfast was good...bar service also...but a very old holiday in....also the area from what my Uber driver told me wasn't a good area. It's about a 30 minute walk to get to the train for transportation. They do have buses that come in the front but it better just to use Uber.
Stayed 3 nights in Oct 2025

10/10 Excellent

Milin

Liked: Cleanliness, property conditions & facilities
Staff and the property was very good.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ojekhoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay in the hotel. I had a wonderful experience. Highly recommended.
Stayed 4 nights in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place between London centre and Heathrow
Stayed 2 nights in Jul 2025

10/10 Excellent

Thushara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant and super comfortable stay overall!
Stayed 2 nights in May 2025

10/10 Excellent

Caroline

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel. Friendly and helpful staff. Not too far from Gunnerbury Park or Kew Garden. Breakfast fresh snd good choice.
Stayed 1 night in Aug 2025

8/10 Good

Kuljeet

Liked: Cleanliness, staff & service, property conditions & facilities
Area was convenient to get to London by public transport. Staff was helpful and hotel and room was generally clean. The rooms need some renovating as it is dated but otherwise it was good.
Stayed 4 nights in Jul 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very clean, fresh and comfortable room

Very clean, fresh and comfortable room with very good air conditioning. Good shower/bathroom with quality towels provided. Excellent breakfast buffet with a good choice of hot and cold food.
Stayed 3 nights in Aug 2025

6/10 Okay

SANDRA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Only one lift working, systems not working when c
Stayed 1 night in Oct 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were helpful and polite
Stayed 1 night in Jul 2025

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and comfortable. An affordable stay close to the airport.
Stayed 1 night in Jun 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Truly enjoyed the location in charming Brentford Lock. Our room had a lovely balcony view of the canal and was very comfortable. The breakfast was also excellent.
Stayed 4 nights in Jun 2025

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in good area with eating places and convenient stores. On bus line.
Stayed 2 nights in Jun 2025

8/10 Good

Philip

Liked: Staff & service
Disliked: Property conditions & facilities

Lovely staff, great area, tired room.

Excellent staff (very helpful and willing). Breakfast was great. Parking very good, but a bit intimidating with dozens of 'you must pay' signs. Very nice and convenient location. Whole place was pretty tired and could do with a refresh (one of two elevators was out of order - and looked like the sign had been there a fair while), carpets in room were old and had chewing gum embedded in places.
Stayed 1 night in Aug 2025

6/10 Okay

Nick

Nice balcony, average breakfast, rooms had smell of cigarettes, bar was good, evening food good
Stayed 1 night in Jun 2025

10/10 Excellent

RHODORA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good breakfast
Stayed 1 night in Feb 2025