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"Staffs were very kind and helpful. She tried her best to assist me with refund of my Penang train tickets. In the end we had to go to Penang as they don’t offer refund. ( I think she was the Manager or she should be as she was very customers focused) Cleaners were polite and did a good job every morning. Porters were readily available to assist you with luggages. It has been a long time when we have been in a hotel that staffs were all excellent. We will return to this hotel in the future. Location was good."

"A fantastic view of the Patronas Towers and the excellent evening entertainment and food served in the Sky Bar."

"Stayed in the Horizon Lounge room and had a good breakfast everyday. Room condition is a bit aged and should have a makeover soon. Bed mattress was excellent though - had very good sleep every night! Hotel is close and walkable to Pavilion and KLCC"

"Good hotel, nice pool, helpful staff. Very convenient for SENTRAL Train station"

"Excellent room and service. I always stay at this hotel in Kuala Lumpur. "

"Great staff all were helpful Breakfast was fresh and lots of variety. "

"Nice area and the room was excellent"

"Very clean rooms. Service was excellent. The cookies given upon check-in was very delicious. Something I hope other hotel chains follow."

"the breakfast is ok . Should have more variety "