Lounge
Check availability

Reviews of Hotel Neo Palma - Palangkaraya by ASTON

3 out of 5
Hotel Neo Palma - Palangkaraya by ASTON
Jl. Tjilik Riwut Km. 1 No. 1, Bundaran Besar, Palangkaraya, Central Kalimantan

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 21 reviews" "
Rating 8 - Good. 9 out of 21 reviews" "
Rating 6 - Okay. 4 out of 21 reviews" "
Rating 4 - Poor. 3 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Marisa

Stayed 1 night in Aug 2023

4/10 Poor

Steven, Sydney

Liked: Staff & service
Disliked: Cleanliness
Upon check-in, the linen looks crumpled and blood-like stains were visible at the bottom of the duvet. Requested room move but linen change was offered. I was unhappy but had to accept because it was 2.30am and I felt tired.
Stayed 1 night in Mar 2022
Response from Oltri on 23 Mar 2022
Dear Mr. Steven, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. Hopefully, we will have an opportunity to welcome you again in the future and assure you that we will provide you with a much better experience of staying in our place. Best Regards, Oltrilia Maharati Asst.Front Office Manager

8/10 Good

Larry P

Business traveller
Liked: Staff & service
Central Location
The hotel is in a small mall so there are a few options for meals. The room was large and everything worked as it should. There was mold in the shower area but otherwise clean and pleasant. I will stay there again if I get an opportunity.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel is attached with a cinema. Noise from corridor easily entered into the room, so a bit noisy
Stayed 1 night in Oct 2019

8/10 Good

Hari, Good, at the city center

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast variation is not good enough
This hotel has good location, but need some improvement on the breakfast and comfort. Sound from cinema21 can be heard from rooms, and disturbing our sleep.
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Irwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfort
Nice stay

6/10 Okay

Verified traveller

Disliked: Staff & service
Good Price.Service is Poor
Good only for a short stay.Service was not that great as nobody was there to pick our bags until we checked in.We found towels are not that clean.No wake up call for the given time.Late to pick our baggages for check out so we brought them alone.Breakfast limited verities.

6/10 Okay

Masaaki

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
おそらくこの地域においてはよい方の施設と思ってます。 ただ、廊下で工事や清掃している音がうるさかったり、邪魔であったりしました。 室内は良く清掃してもらっていたと思います。 でも冷蔵庫は作動しませんでした。 ドアの立て付けが悪く、鍵を閉めるのに苦労しました。 スタッフのみなさんは、リスペクトをもって接してくれていたと思います。
Stayed 4 nights in Feb 2024
Response from Hotel NEO Palma Palangkaraya on 29 Feb 2024
Dear Masaaki,Greetings from Hotel NEO Palma PalangkarayaThank you for taking the time to share your feedback with us. We are pleased to hear that you found our facility to be one of the best in the area and that our staff treated you with respect.We apologize for any inconvenience caused by the noise from construction work and cleaning in the hallway. Your comments have been noted, and we will take steps to address this issue to ensure a more peaceful stay for our guests in the future.Regarding the refrigerator and door in your room, we apologize for the inconvenience you experienced. Our maintenance team will promptly inspect and rectify these issues to ensure they do not recur.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards,Prima FirmanaGeneral Manager

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Indra on 4 Feb 2020
Haii Traveler, Thank you for the rating. Have a nice day :) Regards, Indra Saputra Front Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
洗面台に虫が湧いていた
Stayed 1 night in Nov 2019
Response from Oltri on 20 Jan 2020
Dear Guest, Greetings from Hotel NEO Palma Palangkaraya! Thank you for your feedback and we hope in the next stay it will not happens.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air Sangat Keruh dan Bau
air mandi sangat keruh, berwana coklat dan bau. AC tidak dingin. koroidor kamar sangat sempit. kamar tamu tidak ada view keluar. kamar sangat jauh dari lift.
Stayed 1 night in Nov 2018
Response from Indra on 9 Nov 2018
Dear Traveler, Terima Kasih telah meluangkan waktu memberikan review, kami meminta maaf untuk ketidaknyamanan anda selama menginap bersama kami, sedikit saya jelaskan pada saat anda menginap khususnya area Palangkaraya terjadi pemadaman listrik selama 3 hari dikarenakan beberapa hal, dan berpengaruh juga dengan suplai air dari PDAM, dan kami harus menyuplai air dengan truck tank, kurang dari 24 jam air bisa jernih kembali. di kunjungan selanjutnya anda bisa memesan kamar superior atau menambahkan special request untuk permintaan khusus anda, besar harapan kami anda kembali ke hotel kami kembali, Salam, Indra Saputra Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Indra on 31 Aug 2018
Dear Traveler, Thank you for the rating, have a nice day !! Regards, Indra Saputra Front Office Manager

8/10 Good

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très contemporain
Hôtel très contemporain. Les massages en chambre sont bien. En revanche le personnel parle peu anglais. Les chambres manquent un peu d'insonorisation (on entend le voisin prendre sa douche et les gens qui passent dans le couloir et le lit grince.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
Not a bad hotel. Good location but not for pedestrial. Good breakfest. Not very noisy. Sometimes smell of tobacco, but a little. Good and friendly stuff. I think this hotel good for Palangkaraya and for this price.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
禁煙ルームをお願いしたが満室との事でタバコ臭い部屋に入れられた。 夜12時過ぎまでカラオケか何かの音楽の音が非常にうるさかった。 チャンネル表にNHKと書いてあるのに映らなかった。 部屋はタバコ臭以外は清潔で，従業員の対応も良い。
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bintan Bucket
相変わらずCafeからの音声がうるさいのが玉にキズですが、いつでもちゃんと冷えたビールを用意しているので許します。350缶４本が氷詰めで出てくるBintan Bucket はおすすめです。
Dear Guest, Greetings from Hotel NEO Palma Palangkaraya, Thank you for the ratings, we are pleased that you like our beer promotion. Your feedback been forward to department concern. Have a nice day! Danny Sinaga Hotel Manager

4/10 Poor

Rohmat

Disliked: Property conditions & facilities, room comfort
Kamar nyaman, layanan cukup. Gangway sempit, akses kemar dari lilf jauh, segi safety kurang

8/10 Good

Yusri

Liked: Property conditions & facilities
Suasana baik dan nyaman, sarapan enak dan banyak pilihan. Nonton tidak perlu jauh jauh karena satu gedung dengan bioskop 21.
Response from General Manager on 19 Sept 2016
Dear Tamu yang terhormat, Terima kasih atas komentar yang telah diberikan. Dengan senang hati kami menanti kedatangan anda kembali . Salam, Niar Husain General manager

8/10 Good

YUTAKA, 北海道

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
冷えたビールあります
他の口コミにあるように、朝食がイマイチとか、エレベータから部屋が遠いとかはそんなでもないように思います。ただ何処もそうなのですが、カフェからの騒音が夜中までうるさい。でも冷えたビールがレストランにあるので許します。近隣の某ホテルと比べるとコストパフォーマンスは高いと思います。

10/10 Excellent

Marinus, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
strategis
Mis: Kebutuhan perjalanan hidup lingkungan yg memenuhi ( mis: olah raga, perkantoran ,entertamen ,makan and shoping) ,hang out)