Northwest Austin Hotels with Indoor Pool

"As I sat in my room, I heard the lock click, and the door opened - I had the safety latch on, so they were not able to get inside. I immediately went to the door, and no one was visible. I called the front desk to investigate and was told it was a maintenance person who accidentally went to the wrong room. This behavior is not acceptable under any circumstances. Any worker should knock on a door and identify themselves before trying to access a room. They also should not run away when they realize a mistake was made. If this were truly what happened, my expectation would be for the person to remain at the door with their identification clearly displayed to explain who they are and why they were attempting to access the room. After calling the front desk, I would also expect to receive a communication from leadership letting me know the issue was documented and escalated, and assuring me there was a plan in place to reduce the chance it could happen in the future. Definitely not the response I expected from a Hilton facility."

"Great "