Hotel berdekatan Merrymeads Country Park

"Upon arrival we were informed that the elevator does not work and we had two suitcases and I was not able to take them up two flights of stairs. Therefore I had to leave my suitcases in my car when I had essential items in there. I needed it. I was very disappointed and they did nothing to accommodate. The girl working would not have been able to lift my suitcases up to fights of that either. I asked if some sort of benefit could be given to me and I was informed no I am very upset about the...

"Hotel didn’t look anything like the photos shown!! 1st room was greeted in the bed with ants! To be told at reception they would “upgrade” me!! Upgraded room was no better! Shower seal was green! Splats all over the carpet! Everything about it was awful!! "

"Hotel needs upgrading, you need a permanent receptionist and restaurant needs to provide a cooked breakfast"

"Property was dirty, looks nothing like the pictures on display. Had to leave due to the cleanliness "

" would strongly advise against staying at this hotel. My experience was extremely disappointing from start to finish. The first room I was given reeked of cigarette smoke. When I went down to report it, the receptionist reacted as though I was being dishonest, which was both frustrating and unprofessional. I was eventually offered another room, which thankfully didn’t smell, but getting there required walking through hallways that stank heavily of marijuana. I raised this concern as well, but...

"Customer service: not great, they gave me key which did not work and had to come down to activate (i think it was not activated) and toilet, poor(clogged up) and duvet, was thin ( i think they forget to change as it was freezing minus) Overall, not happy. "

"Arrived at hotel and waited a while for reception then booked in and directed to room which was clean . In the morning realised only 1 towel in the room and no mat for shower this was corrected the next day following a word with reception. On day 2 no milk for tea or coffee."

"Comfortable room with en suite shower room. Clean and spacious. In town so close to shops and entertainment. Close to transport links for Excel Exhibition centre and west end. Market day on a Friday."