Hotel berdekatan St Faith's Country Park

"Upon arrival we were informed that the elevator does not work and we had two suitcases and I was not able to take them up two flights of stairs. Therefore I had to leave my suitcases in my car when I had essential items in there. I needed it. I was very disappointed and they did nothing to accommodate. The girl working would not have been able to lift my suitcases up to fights of that either. I asked if some sort of benefit could be given to me and I was informed no I am very upset about the...

"Hotel didn’t look anything like the photos shown!! 1st room was greeted in the bed with ants! To be told at reception they would “upgrade” me!! Upgraded room was no better! Shower seal was green! Splats all over the carpet! Everything about it was awful!! "

"Property was dirty, looks nothing like the pictures on display. Had to leave due to the cleanliness "

"Customer service: not great, they gave me key which did not work and had to come down to activate (i think it was not activated) and toilet, poor(clogged up) and duvet, was thin ( i think they forget to change as it was freezing minus) Overall, not happy. "

"I stayed here for one night as a solo traveller. On arrival they asked for ID, which I found a bit unusual, and then sent a link asking for credit card details to cover any potential damages. I understand why hotels do this, but it did feel a bit impersonal. The location is good and there’s plenty of parking, which is a big plus. The reception area looks nice and the room had a fridge, which was useful. The air conditioning worked fine. The room itself was a bit of a disappointment compared...

"Comfortable room with en suite shower room. Clean and spacious. In town so close to shops and entertainment. Close to transport links for Excel Exhibition centre and west end. Market day on a Friday."

"Hotel needs upgrading, you need a permanent receptionist and restaurant needs to provide a cooked breakfast"

" would strongly advise against staying at this hotel. My experience was extremely disappointing from start to finish. The first room I was given reeked of cigarette smoke. When I went down to report it, the receptionist reacted as though I was being dishonest, which was both frustrating and unprofessional. I was eventually offered another room, which thankfully didn’t smell, but getting there required walking through hallways that stank heavily of marijuana. I raised this concern as well, but...