3/5 Okay
Verified traveller
Travelled with partner
24 Feb 2020
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pros:
1) late check-in was easy
2) the space was clean
3) it is close to a nice mall
4) the contact person responded quickly
Cons:
1) the wifi and TV did not work, but this wasn't a bid deal because we we had a pocket wifi and also did not plan to stay in for long
2) the elevators temporarily went out mid morning (thank goodness we were walking down from the 21st floor)
3) conflicting baggage storage policy and poor communication: Before arriving in the Philippines, I called long distance and confirmed with an individual that our baggage could be held after check out. The day of check out, the staff downstairs said they do not store luggage. We then contacted the property manager who agreed that we could leave our luggage in the room until 330. Thirty minutes later, the property manager texts us that we need to take out our luggage by 2pm (this we did not see as it we were out and I was not checking my emails). We got back at 330 and they did not say anything about it; however, overall, this was frustrating and took time away from our day.
Stayed 1 night in Feb 2020
