The hotel is set on the beautiful beach on the Datai bay which can not be beaten in Langkwai. We had a private pool suite, which was spacious and appeared well equipped, but within a short time we noticed a clear lack of maintenance inside and out. We had a faulty toilet which despite asking was never seen to. There are many design flaws ie. a wardrobe door blocking a toilet door. Both televisions were unusable as the screens were green.
We also never had our minibar replenished, in the end we stopped complaining about any issues as nothing was getting done, and who wants to go on holiday to spend it complaining?
The staff were keen and friendly but there was a clear lack of training for many, and through no fault of their own were often completely overwhelmed in the bars and restaurants.
The food was also average on the whole. Some days we had a super meal and others were either left waiting excessive times or were disappointed by what was presented.
For families with children there is plenty to do and the friendly staff do make an effort.
But you get what you pay for and the price point reflects this, The Andaman is not on par with many other 5 star resorts on the island and is out stripped by many other 4 and 5 star hotels available at a similar price point.