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Comfort Hotel Kumamoto Shinshigai

3.0 star property
Travelers find comfort and convenience at this welcoming hotel near Kumamoto Castle, where WiFi, laundry services, and a central location make exploring effortless

Choose dates to view prices

Located in Chuo Ward, Comfort Hotel Kumamoto Shinshigai offers a complimentary breakfast buffet. Guests appreciate the helpful multilingual staff, dry cleaning, water dispensers, vending machines, WiFi, and luggage storage for a hassle-free stay.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room
  • Housekeeping
The current price is RM193
RM222 total
31 May - 1 Jun
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are available for JPY 1100.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 200.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: JPY 1200 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 1100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Comfort Hotel Kumamoto Shinshigai pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Comfort Hotel Kumamoto Shinshigai?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Comfort Hotel Kumamoto Shinshigai on 31 May 2026 start from RM193, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Comfort Hotel Kumamoto Shinshigai?

Self-parking is available for JPY 1200 per night.

What time is check-in at Comfort Hotel Kumamoto Shinshigai?

Check-in start time: 3 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Comfort Hotel Kumamoto Shinshigai?

Checkout is at 10 AM. Late check-out is available for a fee (subject to availability).

Where is Comfort Hotel Kumamoto Shinshigai located?

Located in Chuo Ward, this hotel is within a 15-minute walk of Sunroad Shinshigai Shopping Street and Kumamoto Castle. Shimotori Shopping Arcade and Sakura Machi Kumamoto are also within 5 minutes. Suidocho Tram Stop is 11 minutes by foot and Fujisakigumae station is 17 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very good

8.2

Cleanliness

8.6

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 80 out of 256 reviews
Rating 8 - Good. 118 out of 256 reviews
Rating 6 - Okay. 43 out of 256 reviews
Rating 4 - Poor. 11 out of 256 reviews
Rating 2 - Terrible. 4 out of 256 reviews

Reviews

Verified

10/10 Excellent

CHIH YUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Nice service
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

duon

We are from US. This hotel’s room is simple but it has everything you need and it is very clean! I have stayed in higher star hotels in US and we don’t get the cleanliness and service and we still tipped even when the service at the US hotel was non existent. In Japan, no tipping and we get great service. The free breakfast at Comfort Hotel was good too.
Stayed 3 nights in Dec 2023
Verified

6/10 Okay

Fan

Liked: Cleanliness
Toilet is too tiny to fit one person if you’re a little bit big. Check out time is 10am, while the other comparable hotels I stay in Kumamoto is 11am.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

travelingtexan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convent to pedestrian mall, and trams

So easy to get to from the train station on the tram. Use the tram to go to other locations. Room comfortable, in proportion to other Japanese hotels, as expected from descriptions. Breakfast plentiful with a variety of typical Japanese offerings. Great variety of breads. The mall has a variety of stores / very comfortable location for those on foot. WiFi reliable.
Verified

8/10 Good

SHIGERU

期待通りでした、週末イベントが多く熊本全体が料金が高くなっていました
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Shugen

3時より前のチェックイン、 ちょっと気が利いた宿ならば、「準備できてる部屋を探しましょうね」 と、割と気楽に対応してくれるのだが、、、、 ルールに厳格なところで、追加料金を求められました。 仕方ないけど残念なところです。
Stayed 1 night in Jan 2026
Verified

8/10 Good

takashi

Liked: Cleanliness, amenities, property conditions & facilities
客室は清潔で何よりアーケード街に近く、桜町バスターミナルにも近く便利この上ない。
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

akira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
なし
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

TOMOHIDE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
また利用します
Stayed 3 nights in Dec 2025
Verified

8/10 Good

TOMOHIRO

Liked: Cleanliness
普通によかったです。
Stayed 1 night in Dec 2025
Verified

8/10 Good

Tadao

Liked: Cleanliness, staff & service, amenities
良かったです
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Masahiro

Liked: Staff & service, amenities
周辺に飲食店やお店が多く、立地が最高でした。 部屋はやや古さがあったが普通といったところ、シャワーの水圧は十分、朝食はやや寂しい感じでした。コーヒーがもう少し美味しいと良かったです。 スタッフの皆さんはとても良い対応でした。
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent.

Chambre propre et assez grande. Hôtel bien placé, proche d’un arrêt de tramway et surtout du château. Une shotengai à proximité pour le shopping et les restos.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

HIROAKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝ごはんがよい
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Shoryu

Disliked: Cleanliness, property conditions & facilities
部屋にダニがいたのか足が痒くなりました。また、エアコンもカビ臭く乾かしながら使わなければいけない状態であまり快適とは言えない状態です。
Stayed 2 nights in Aug 2025
Verified

8/10 Good

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いいです！
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Kouji

シングルの部屋だったがベッドが大きくて良かった。部屋の照明も明るく良かった。朝食のバイキング料理も色々あり美味しく食べられて満足した。
Stayed 1 night in Jul 2025
Verified

8/10 Good

Seiki

Liked: Cleanliness, amenities, property conditions & facilities
アーケードの途中にあり、とても便利。
Stayed 1 night in May 2025
Verified

6/10 Okay

Mei Heung

Liked: Staff & service
房間廁所有蚊滋，自助早餐款式少，好處樓下有Lawson，周圍方便飲食
Stayed 2 nights in Apr 2025
Verified

8/10 Good

yoichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
以前から使わせてもらってますが チェックイン等が対面でなくなった分 年配者には難しく感じる事もありましたが 一度やれば逆に便利だと思いました。 これからも利用させてもらいます。
Stayed 1 night in Feb 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

깔끔한 호텔

호텔 위치가 훌륭하고, 조식도 간단하지만 깔끔하고 맛있네요.
Stayed 1 night in Feb 2025
Verified

4/10 Poor

Lai Siu Flora

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
早餐食品差，服務員完全不懂英語及普通話，床褥太軟，房間沒有任何支裝水供應。
Stayed 1 night in Feb 2025
Verified

8/10 Good

YUMI

Liked: Cleanliness, property conditions & facilities

アメニティについて

アメニティに化粧水、乳液が無くて残念でした。（国内旅行だと持ち歩かないのでホテルのをあてにしていました） エコなのかなとも思いましたが。
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Siu fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

地點超好

地點非常好，旁邊有大型停車場，票卡給櫃枱可以以一千二百日元停一晚，走路到熊本城不到十分鐘，附近有櫻町購物中心，上通下通銀座通等購物的地方，地點很讚。
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Shingo

Liked: Amenities
コスパもよく朝食も美味しいです、また利用したいです(^^)
Stayed 1 night in Sep 2024