The Kasturi

Photo gallery for The Kasturi

Primary image
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
Outdoor pool
Beach Front Villa | Terrace/patio

Overview of The Kasturi

The Kasturi

4.0 star property

4.6/5 Wonderful

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
Km 32.5, Jalan Kuantan/Kemaman, Cherating, Pahang, 26080

Explore the area

  • Popular LocationPantai Cherating1 min walk
  • Popular LocationMak Lagam20 min walk
  • Popular LocationCherating Turtle Sanctuary6 min drive
  • AirportKuantan (KUA-Sultan Haji Ahmad Shah)55 min drive

Choose dates to view prices

About this area

Cherating

Located in Cherating, The Kasturi is on the beach. Shoppers can check out Central Point Kemaman Mall, while everyone can enjoy the natural beauty of Pantai Cherating and Mak Lagam.

What's nearby

  • Pantai Cherating - 1 min walk
  • Mak Lagam - 20 min walk
  • Cherating Turtle Sanctuary - 6 min drive
  • Cherating Beach - 7 min drive
  • Bukit Geliga Besar - 10 min drive

Getting around

  • Kuantan (KUA-Sultan Haji Ahmad Shah) - 55 min drive

About this property

The Kasturi

Beachfront hotel with relaxing spa services
At The Kasturi, relax by an outdoor pool or hit the beach where you can enjoy volleyball.
The Kasturi offers 23 air-conditioned accommodations with minibars and a safe. This individually decorated and furnished accommodation includes desks. Memory foam beds feature down duvets and premium bedding. 40-inch Smart televisions come with cable channels.

Bathrooms include dressing gowns, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, Swedish massages, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: MYR 70 for adults and MYR 50 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Beach volleyball
  • Fitness centre
  • Outdoor pool
  • Spa services
  • Volleyball

Family friendly

  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • No lifts

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Business services

  • A meeting room

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Picnic area
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - Swedish
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Down duvet
  • Memory-foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste

Entertainment

  • 40-inch smart TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MYR 70 for adults and MYR 50 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Kasturi Hotel Cherating
Kasturi Hotel
Kasturi Cherating
The Kasturi Hotel
The Kasturi Cherating
The Kasturi Hotel Cherating

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 46 out of 67 reviews
5 - Excellent 69%
Rating 4 - Good. 17 out of 67 reviews
4 - Good 25%
Rating 3 - Okay. 2 out of 67 reviews
3 - Okay 3%
Rating 2 - Poor. 1 out of 67 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 67 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

4.0/5

Eco-friendliness

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service
Really nice and quiet resort for a short getaway, clean and friendly staff, definitely value for money! Facilities (e.g. swimming pool) might need a little clean up and maintenance though. Planned a mini birthday surprise for my friends with Siti (reservation assistant), and I’m grateful for her patience and arrangement despite it being puasa month.
Stayed 2 nights in Apr 2022

3/5 Okay

Stayed 1 night in Mar 2022

4/5 Good

Liked: Staff & service
Just OK
Not as luxurious as what I thought
Stayed 1 night in Dec 2021

3/5 Okay

Liked: Property conditions & facilities, room comfort
50% staff means no value for money right now
Lovely place and the staff could not have been more thoughtful but they had only 50% staff working due to vaccinations and losing staff to other work during lockdown. The service was not the best, menu limited and villa not cleaned as you would hope. Lovely stay and great place but not worth the price at the moment
Stayed 2 nights in Nov 2021

4/5 Good

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice but missing the detail
The location and concept should provide for a really special experience, and in a way it does, but the little touches could and should make the big difference and, sadly, they were somewhat lacking. Service was ok, nothing bad but nothing great. The team were polite, pleasant and engaging but they did just what they needed to do and nothing more. There was special welcome, not tour of facilities, no recommendations or encouragement to dine in. It was very much 'here's you key (and you only get one key!), here's you villa, enjoy your stay'. Our Villa was a 2 bedroom. There was a slight smell of sewage in the ground floor room if you didn't keep the AC on. The condition was ok, but not pristine. The private pool was nice but debatable if the water was treated. Again, the detail missing. Not by any stretch a bad stay, but it could have been made much more if there was attention to detail and service, after all, it's not a cheap stay.
Stayed 3 nights in Dec 2020