Hotel St Giles di Kampung Sungai Kembong Ulu Bangi

"Nice hotel "

"Nice view n comfortable "

"I would like to share my feedback regarding our recent stay at your hotel. Unfortunately, our experience was disappointing and caused significant inconvenience. We arrived at midnight around 2:00am and found that only one receptionist was on duty to handle check-ins. Despite having booked and paid for a Premier Room with two single beds, the room was not reserved for us. The receptionist suggested downgrading our booking with complimentary breakfast as compensation, but this did not suit us as we had an early morning meeting and could not make use of the breakfast. Instead, we were placed in a room with an extra bed and were asked to move again the next day. This arrangement caused us unnecessary disruption and inconvenience. We had expected a smoother experience, especially given that our booking was confirmed and paid in advance. We hope the hotel will improve in ensuring room availability, better handling of late check-ins, and offering compensation that is truly practical for guests. Thank you for your attention."

"Came here 3 times and still one of favorite hotel in this area "

"I have always loved this hotel Love their room service Love everything about it "

"I've always liked this hotel + it's so near the Departure Lounge. Only complaint was my shower kept going super hot & super cold by itself & there was nothing I could do about it. I informed the counter upon checkout"

"All ok. Front desk doing great work. rooms all ok. comfortable"

"Not a good representation of the Ritz Carlton brand. Suite room no. 1000's bedroom is accompanied by the incessant noise of exhaust/AC unit outdoor. Towels in the bathroom are old and thin. The vanity mirror in the bathroom is half fallen. Bathrobe is missing a belt loop and old. Both requests for a room on a higher floor and support pillows were not met. Turndown service was not done on the third evening. Very, very little TV channels. Food and beverage offered at the executive club lounge were limited and nothing extraordinary. Parking fee (for executive club suite) was RM15 for 4 hours! Not a single cent discount?!"

"Everything was great. My wife & I really enjoyed the live music at the lounge"