Choose dates to view prices

JEN Johor Puteri Harbour by Shangri-La

Photo gallery for JEN Johor Puteri Harbour by Shangri-La

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
1 bedroom, in-room safe, desk, blackout curtains

Overview of JEN Johor Puteri Harbour by Shangri-La

VIP Access

JEN Johor Puteri Harbour by Shangri-La

4.0 star property
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

4.2/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Persiaran Puteri Selatan, Puteri Harbour, Iskandar Puteri, Johor, 79000

Explore the area

  • Popular LocationPuteri Harbour1 min walk
  • Popular LocationEco Botanic at EcoWorld Gallery7 min drive
  • Popular LocationLEGOLAND® Malaysia8 min drive
  • AirportJohor Bahru (JHB-Senai Intl.)27 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Iskandar Puteri

JEN Johor Puteri Harbour by Shangri-La is located in Nusajaya, a neighbourhood in Iskandar Puteri, and is near theme parks and on the waterfront. Johor Bahru Old Chinese Temple is a notable landmark, and travellers looking to shop may want to visit Sutera Mall and Johor Bahru City Square. Travelling with kids? Consider LEGOLAND® Malaysia, or check out an event or a game at Sultan Ibrahim Stadium.

What's nearby

  • Puteri Harbour - 1 min walk
  • Eco Botanic at EcoWorld Gallery - 7 min drive
  • LEGOLAND® Malaysia - 8 min drive
  • Aeon Mall Bukit Indah - 11 min drive
  • Nanyang Technological University - 40 min drive

Getting around

  • Pioneer Station - 23 min drive
  • JB Sentral - 24 min drive
  • Senai International Airport (JHB) - 27 min drive

About this property

JEN Johor Puteri Harbour by Shangri-La

4-star family-friendly hotel in the heart of Nusajaya
Consider a stay at JEN Johor Puteri Harbour by Shangri-La and take advantage of a round-trip airport shuttle, a poolside bar and a rooftop terrace. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage, a facial or a body treatment. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature international cuisine and a poolside location. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), a free theme park shuttle and a porter/bellboy
  • Multilingual staff, 5 meeting rooms and express check-out
  • Guest reviews say great things about the first-rate property condition
Room features
All guest rooms at JEN Johor Puteri Harbour by Shangri-La offer thoughtful touches, such as air conditioning and separate sitting areas, as well as amenities, such as complimentary wireless Internet access and safes. Guest reviews highly rate the overall comfort rooms at the property.
Extra conveniences in all rooms include:
  • Free toiletries and hairdryers
  • 40-inch LED TVs with cable channels
  • Separate sitting areas, coffee/tea makers and daily housekeeping

Languages

Chinese (Mandarin), English, Korean, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free theme park shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 20 for adults and MYR 10 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Harbour Cafe
  • Skybar Bar & Restaurant
  • Shake & Burger at Lounge

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Children's pool
  • Free theme park shuttle
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference space (5543 square feet)
  • Meeting rooms - 5

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 40-inch LED TV
  • TV/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

87% of travellers were happy with check-in
Check-in from 3 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
For more details, please contact the property using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 130 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MYR 20 for adults and MYR 10 for children (approximately)
  • Airport shuttle fee: MYR 165 per vehicle (one way)
  • Rollaway bed fee: MYR 130 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Fees for extra beds vary for adults and children.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Traders Puteri Harbour
Puteri Harbour Hotel
Puteri Harbour Traders
Puteri Harbour Traders Hotel
Puteri Traders Hotel
Hotel Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
Traders Hotel Puteri Harbour Nusajaya
Traders Puteri
Traders Puteri Harbour
Traders Puteri Harbour Nusajaya
Hotel Jen Puteri Harbour Johor Nusajaya
Hotel Jen Puteri Harbour Johor Shangri-La
Hotel Hotel Jen Puteri Harbour, Johor by Shangri-La
Hotel Jen Puteri Harbour, Johor by Shangri-La Iskandar Puteri
Hotel Jen Puteri Harbour Johor
Jen Puteri Harbour Johor Shangri-La
Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
Traders Hotel Puteri Harbour
JEN Johor Puteri Harbour by Shangri-La Hotel
Hotel Jen Puteri Harbour Johor by Shangri La
JEN Johor Puteri Harbour by Shangri-La Iskandar Puteri
JEN Johor Puteri Harbour by Shangri-La Hotel Iskandar Puteri

Frequently asked questions

Does JEN Johor Puteri Harbour by Shangri-La have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at ?

As of 3 Oct 2022, prices found for a 1-night stay for 2 adults at on 24 Oct 2022 start from RM 288.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Johor Puteri Harbour by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Johor Puteri Harbour by Shangri-La?

Self-parking and valet parking are free at this property.

What time is check-in at JEN Johor Puteri Harbour by Shangri-La?

Check-in is from 3 PM - midnight. Late check-in is available during limited hours.

What time is check-out at JEN Johor Puteri Harbour by Shangri-La?

Checkout is at 11 AM.

Does JEN Johor Puteri Harbour by Shangri-La provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MYR 165 per vehicle applies.

Where is JEN Johor Puteri Harbour by Shangri-La located?

Located on the waterfront, this family-friendly hotel is 2.4 mi (3.8 km) from LEGOLAND® Malaysia and 10.5 mi (16.9 km) from Sutera Mall. Angry Birds Activity Park Johor Bahru and Johor Bahru City Square are also within 16 mi (25 km).

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 379 out of 910 reviews
5 - Excellent 42%
Rating 4 - Good. 399 out of 910 reviews
4 - Good 44%
Rating 3 - Okay. 85 out of 910 reviews
3 - Okay 9%
Rating 2 - Poor. 30 out of 910 reviews
2 - Poor 3%
Rating 1 - Terrible. 17 out of 910 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

4.2/5

Property conditions & facilities

3.2/5

Eco-friendliness

2/5 Poor

Huidobro
Travelled with partner
Disliked: Amenities
Stayed 1 night in Sep 2022

4/5 Good

Chi Seng, Singapore
Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The room smells terrible and old. The hotel manager should investigate the air-con condition. The breakfast is okay to us. Indeed, one would wonder, given the large space in the restaurant, they can offer more food choices. For example, a big steamer only offers same type of buns. However, to us, the breakfast is better than we imagined after reading the hotel comments.
Stayed 1 night in Sep 2022

5/5 Excellent

Elizabeth
Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very nice and friendly hotel , infinity pool is wonderful. I left my bangle n earrings in a small bag in the Thi tel and I only realize after 3 weeks, and the hotel kept aside for me 😊😊😇 really appreciate too much
Stayed 1 night in Jul 2022

3/5 Okay

Felicia
Travelled with partner
Disliked: Staff & service, property conditions & facilities
The accommodation is a little old and towels are really smelly. We were charged for late supper without being notified. There was basically nothing much in the area as most had closed down due to covid. Nevertheless, area was peaceful and great for a getaway from the bustling city.
Stayed 1 night in Jul 2022

2/5 Poor

Navin
Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service
Needs major improvements at all levels especially staff. Rooms are not cleaned well enough. For the price paid a lot improvement is required.
Stayed 2 nights in Jun 2022

5/5 Excellent

Haizhong
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good trip with family members
overall, it is good trip with family members, good and quite place, hopefully more nightlife next time
Stayed 1 night in Jun 2022

2/5 Poor

Clara
Stayed 1 night in Jun 2022

4/5 Good

Pok
Stayed 2 nights in Jun 2022

3/5 Okay

Huiyi Angela
Travelled with family
Liked: Cleanliness, staff & service, room comfort
Alright.
Well it was an actual day birthday celebration where we booked 2 rooms but there werent any cake or anything given. We came here pre-covid and theres usually at least a slice of cake given for birthdays. We reached at 4pm but the check in took nearly an hour because the rooms were still being cleaned. Its a little aged but its still one of our fav hotel to stay when in JB
Stayed 1 night in Jun 2022

4/5 Good

Joanna
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and decent. Comfortable. But area is not developed so expect few amenities as compared to JB town area
Stayed 1 night in May 2022