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Outdoor pool
Outdoor pool
Outdoor pool
1 bedroom, in-room safe, desk, blackout curtains

Guest reviews

4.2/5 Very Good
854 reviews
Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Map

Explore the area

Popular LocationLegoland Malaysia5 min drive
Popular LocationDanga Bay19 min drive
AirportJohor Bahru (JHB-Senai Intl.)27 min drive
Popular LocationNanyang Technological University29 min drive

Choose dates to view prices

  • Executive Suite, 1 King Bed

    Room amenities

    • 53 sq m
    • Harbour view
    • Sleeps 3
    More detailsExecutive Suite, 1 King Bed
  • Club Room, 2 Single Beds

    Room amenities

    • 33 sq m
    • Sleeps 3
    More detailsClub Room, 2 Single Beds
  • Club Room, 1 King Bed

    Room amenities

    • 33 sq m
    • Sleeps 3
    More detailsClub Room, 1 King Bed
  • Premier Room, 1 King Bed

    Room amenities

    • 53 sq m
    • Sleeps 3
    More detailsPremier Room, 1 King Bed
  • Deluxe Room, 2 Single Beds

    Room amenities

    • 33 sq m
    • Sleeps 3
    More detailsDeluxe Room, 2 Single Beds
  • Deluxe Room, 1 King Bed

    Room amenities

    • 33 sq m
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed
  • Club Room, 2 Single Beds, Harbour View

    Room amenities

    • 33 sq m
    • Harbour view
    • Sleeps 3
    More detailsClub Room, 2 Single Beds, Harbour View
  • Club Room, Harbour View

    Room amenities

    • 33 sq m
    • Harbour view
    • Sleeps 3
    More detailsClub Room, Harbour View
  • Deluxe Room, 2 Single Beds, Harbour View

    Room amenities

    • 33 sq m
    • Harbour view
    • Sleeps 3
    More detailsDeluxe Room, 2 Single Beds, Harbour View
  • Deluxe Room, 1 King Bed, Harbour View

    Room amenities

    • 33 sq m
    • Harbour view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, Harbour View
  • Premier Room, 1 Queen Bed

    Room amenities

    • Harbour view
    • Sleeps 3
    More detailsPremier Room, 1 Queen Bed

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Iskandar Puteri

Located in Iskandar Puteri, JEN Johor Puteri Harbour by Shangri-La is near theme parks and on the waterfront. Sutera Mall and Johor Bahru City Square are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Legoland Malaysia and Angry Birds Activity Park Johor Bahru. Travelling with kids? Consider Jurong Bird Park, or check out an event or a game at Tan Sri Hassan Yunus Stadium.

Visit our Iskandar Puteri travel guide
Map
Popular Location

What's nearby

  • Legoland Malaysia - 5 min drive
  • Danga Bay - 19 min drive
  • Paradigm Mall Johor Bahru - 20 min drive
  • Sutera Mall - 22 min drive
  • Nanyang Technological University - 29 min drive

Getting around

  • Pioneer Station - 23 min drive
  • JB Sentral - 27 min drive
  • Johor Bahru (JHB-Senai Intl.) - 27 min drive

Restaurants

  • Where to eat
  • Harbour Cafe – Buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
  • Skybar Bar & Restaurant – Poolside bar offering local and international cuisine. Serves lunch and dinner daily, happy hour available.
  • Shake & Burger at Lounge – Open on selected days.

About this property

JEN Johor Puteri Harbour by Shangri-La

Family-friendly Iskandar Puteri hotel in Nusajaya with 3 restaurants
This smoke-free hotel features 3 restaurants, an outdoor pool and a health club. Free WiFi in public areas, free valet parking and a free theme park shuttle are also provided. Additionally, a bar/lounge, a coffee shop/café and a rooftop terrace are on-site. All 283 rooms offer conveniences such as sitting areas and coffee makers, along with free WiFi, free wired Internet and LED TVs. Other amenities available to guests include room service (during limited hours), free local calls and free bottled water.
JEN Johor Puteri Harbour by Shangri-La offers 283 forms of air-conditioned accommodation with a safe and complimentary bottles of water. This accommodation offers separate sitting areas. LED televisions are featured in guestrooms. Bathrooms include slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Free valet parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free theme park shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 58 for adults and MYR 29 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Children's pool
  • Health club
  • Outdoor pool
  • Spa services

Family friendly

  • Children's pool
  • Dry-cleaning service
  • Free theme park shuttle
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English
  • Korean
  • Malay

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference space (5543 square feet)

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 40-inch LED TV
  • TV/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3 PM and midnight
Express check-in

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for MYR 151.58 per night.
Cots (infant beds) are not available

Payment types at the property

American ExpressMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 58 for adults and MYR 29 for children (approximately)
  • Airport shuttle fee: MYR 165 per vehicle (one way)
  • Rollaway bed fee: MYR 151.58 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Guests must contact this property in advance to reserve rollaway/extra beds. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Personal protective equipment, including masks, will be available to guests.
  • Contactless check-in and contactless check-out are available.
  • Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
  • The property affirms that it follows sanitisation practices of Safe & Clean (Malaysia) guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Fees for extra beds vary for adults and children.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
No pets and no service animals are allowed at this property

Frequently asked questions

Can I cancel my reservation for free at JEN Johor Puteri Harbour by Shangri-La and receive a full refund?
Yes, JEN Johor Puteri Harbour by Shangri-La offers free cancellation on select room rates, because flexibility matters! Please refer to JEN Johor Puteri Harbour by Shangri-La cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at JEN Johor Puteri Harbour by Shangri-La?
As of 7 Jul 2020, prices found for a 1-night stay for 2 adults at JEN Johor Puteri Harbour by Shangri-La on 28 Jul 2020 start from RM264, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this hotel have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking and valet parking are free at this property.
What time is check-in at this hotel?
Check-in is from 3 PM to midnight.
What time is check-out at JEN Johor Puteri Harbour by Shangri-La?
Checkout is at 11 AM.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MYR 165 per vehicle, one way, applies.
Where is this property located?
Located on the waterfront, this family-friendly hotel is 2.1 mi (3.4 km) from Legoland Malaysia and 10.6 mi (17.1 km) from Sutera Mall. Angry Birds Activity Park Johor Bahru and Johor Bahru City Square are also within 20 mi (32 km).

Guest reviews

Overall score and ratings for JEN Johor Puteri Harbour by Shangri-La

4.2
Very Good
5 - Excellent
362
4 - Good
379
3 - Okay
77
2 - Mediocre
23
1 - Poor
13
4.3
Cleanliness
4.2
Service and Staff
3.8
Amenities
4.3
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please serve more food in Club Lounge

As usual, limited choices of food served in Club Lounge during happy hour. We had our breakfast there as well. Breakfast choice was limited too.

Stayed 1 night in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesom stay

2nd stay in hotel jen.. superb services and cleanliness of hotel..

Stayed 2 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It hospitality and great room service

Stayed 2 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There is a lovely pool area and nice view

Stayed 3 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a short vacation

Great & Quiet place next to the Puteri Harbour. Comfortable & good ambiance for a short walk... Have some eateries but price not the cheapest.

Stayed 1 night in Jan 2020
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