Hotel Shangri-La Hotels and Resorts di Impiana

"Best"

"Overall excellence"

"Very clean and new"

"Lifts are very slow. I have waited more than 20 mins for a lift to come on my floor. This is embarrassingly slow. The first time I experienced this in my hotel stays in the world. Pool side was full and also had to take food on the floor like a beggar while paying for a hotel. "

"Great as usual. Friendly staff"

"1. Loved the room & the view 2. I had requested a smoking room in my reservations & even sent a message to remind. I received an email back saying allocation is based on availability. But during check-in I was informed that the whole hotel is non-smoking. Would be good if I was informed of this prior so I can manage expectations. "

"Thrilling experience for this stay from FO check in to check out very professionally executed. Special thanks to Farah Front office by ensuring my rooms are feather item free and 2 hard pillow was placed in prior to my check in. On 25/5 Housekeeping the male Nepalnese (team leader i presumed) was very attentive and attention to detail by showing me the room feature especially lighting switch to which i have trouble to locate for the first night, he keeps checking about my well being because he saw my feet got burnt marks by hot water. The room is very clean and neat as per my liking. Pool was outstanding but 1 family of 6 (local) brought in mcd, coffee, donuts at the raised deck opposite the toilet was very annoying, leaving rubbish behind, pool staff trying to talk to him but he kept argued. Signboard stated clearly no outside food! Breakfast was so basic but good. Again hightea set in lobby lounge never disappointed me, making me coming back for more. Pastries and savory bites are superb this time. I got 2 jungle bird glass , very unique. Im coming back again in June 25 and reservation been confirmed. My family very happy for this stay. Thank you so much for Ms Farah, Housekeeping and lobby lounge both ladies (one lady with spec chinese and malay ladies) making your hotel guests experienced a memorable and thrilling encountered. Thank you n im coming to have hightea again today 25/5/25 and in June as well.!!!! "

"Everything is good, just the lightnings in the bathroom are a bit too dark, the eperation of tv was clearly instructed, it cause a few calls and a visit by the mainrenance team, can be avoided by just a short instructions note the room. 8.5 out of 10!"

"Everything was great. My wife & I really enjoyed the live music at the lounge"