Nikko Shah Alam hotels

"Staffs were very kind and helpful. She tried her best to assist me with refund of my Penang train tickets. In the end we had to go to Penang as they don’t offer refund. ( I think she was the Manager or she should be as she was very customers focused) Cleaners were polite and did a good job every morning. Porters were readily available to assist you with luggages. It has been a long time when we have been in a hotel that staffs were all excellent. We will return to this hotel in the future. Location was good."

"My wife and I recently had a fantastic experience at the DoubleTree. While the warm welcome cookie is always a nice touch, the true highlight of our stay was the exceptional customer service, particularly from a staff member named Jordan. We had an unexpected and very late flight change, which presented a real problem for us regarding checkout. Jordan handled our situation with incredible grace and professionalism. Understanding our dilemma, he went above and beyond to arrange a much-needed late checkout for us. This simple act of kindness and flexibility relieved so much stress and allowed us to relax and prepare properly for our extended travel day. Jordan's helpfulness truly turned a potentially frustrating situation into a pleasant and manageable one. It’s employees like him who make a hotel stand out. The rooms were clean and comfortable, and the overall atmosphere was welcoming, but the service we received, especially from Jordan, is why we will definitely be choosing the DoubleTree again. Highly recommended! Thank you, Jordan, and thank you, DoubleTree! "

"Good hotel, nice pool, helpful staff. Very convenient for SENTRAL Train station"

"Excellent room and service. I always stay at this hotel in Kuala Lumpur. "

"Great staff all were helpful Breakfast was fresh and lots of variety. "

"Best hotel and service. Every staff member works so hard and is super friendly. Big thanks to Adilah, she made our family stay in this hotel absolutely amazing."

"Nice area and the room was excellent"

"Very clean rooms. Service was excellent. The cookies given upon check-in was very delicious. Something I hope other hotel chains follow."

"the breakfast is ok . Should have more variety "