Ratings based on 6,469 verified reviews

4.6 out of 5
90% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 26 Mar 2020
Hotel was in lockdown so not a typical stay . But it was ok though
Comment from Hotel Management
26 Mar 2020 by Guest Relation team , , Hotel Management
Dear guest , Thank you for your comment following your recent stay in Sofitel London Heathrow. I am glad you had a good stay with us, we hope to see you again in a normal circumstance were you can enjoy our service in full. Kind Regards
5 out of 5
by a verified traveller from Montreal

Posted 25 Mar 2020
Great place, proximity to T5 so good and the inroom service fantastic
Comment from Hotel Management
25 Mar 2020 by Prisha, Hotel Management
Dear Guest, We very much appreciate your review regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind regards, Guest Relations Team
4 out of 5
by a verified traveller

Posted 23 Mar 2020
Comment from Hotel Management
24 Mar 2020 by raquel, Hotel Management
Dear guest, Thank you for your great score about your stay with us. We hope to welcome you back soon. Kindest regards, Sofitel London Heathrow Team
4 out of 5
by a verified traveller

Posted 23 Mar 2020
Comment from Hotel Management
24 Mar 2020 by raquel, Hotel Management
Dear Guest, Thank you for your great score regarding your stay with us. We hope to welcome you back in a near future. Kindest regards, Sofitel London Heathrow Team
1 out of 5
by a verified traveller

Posted 22 Mar 2020
Comment from Hotel Management
24 Mar 2020 by Raquel, Hotel Management
Dear Guest, Thank you for taking the time to review your stay with us at Sofitel London Heathrow. We are disappointed to see that you were not happy with your stay. We hope that you can give us the opportunity to serve you better in the future and please do contact us in advance with your preferences and requests so you can have an better stay with us. Kindest regards, Sofitel London Team
5 out of 5
by a verified traveller

Posted 21 Mar 2020
This is a really convenient location. The rooms are very comfortable, the bar, restaurants and tea room are very good. All offers a good range of choices. My bathroom could have been cleaner, particularly the outside if the toilet bowl!
Comment from Hotel Management
22 Mar 2020 by Prisha, Hotel Management
Dear Guest, We very much appreciate your review regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind regards, Guest Relations Team
5 out of 5
by a verified traveller from Egham

Posted 21 Mar 2020
Extremely comfortable bed and room, excellent attentive and unobtrusive staff. Great meal in the restaurant.
Comment from Hotel Management
22 Mar 2020 by Prisha, Hotel Management
Dear Guest, We very much appreciate your review regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind regards, Guest Relations Team
5 out of 5
by a verified traveller from Calgary

Posted 18 Mar 2020
Within the airport for late arrival and early departure
Comment from Hotel Management
19 Mar 2020 by Urszula Quality & Brand Manager, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to note that you had an excellent stay with us. We hope to see you again in the near future.
5 out of 5
by a verified traveller

Posted 17 Mar 2020
Comment from Hotel Management
17 Mar 2020 by Raquel, Hotel Management
Dear Guest, Thank you very much for your great score on Expedia about your stay with us at Sofitel London Heathrow. We look forward to welcome you back! Kindest regards, Raquel Nogueira Guest relations Team
5 out of 5
by a verified traveller

Posted 17 Mar 2020
Comment from Hotel Management
17 Mar 2020 by Raquel, Hotel Management
Dear Guest, Thank you very much for your great score. we hope to welcome you back to Sofitel London Heathrow.