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"Overall good stay, the garden was a high light to walk around at night. Ukulele class at hotel lobby was fun. Swimming pool, water park was packed. Hotel offered ice-cream machine for free and need to take a token from reception but we didn’t know until the day we checked out. Need to see the sign next to the machine, did not look as not too kin on sweet but my children love, wish we knew earlier or was given a token when check in would be more useful. Hotel off ¥5606 for food order as platinum member but was given a VIP lounge pass, it was nice but we do not drink alcohol, food was limited snack but no to our taste, spaces was full when we wen first evening. I prefer cash credit for food order in the future. Thanks"

"A very thoughtful set up and breakfast is way better than how they advertised it. Very comfortable bed and pillows. Free shuttle to Kawaguchigo station but only 20 min walk if you want to do it. A 7 min walk to a grocery stores which open kind of late at 9am. Not too many restaurants around so plan accordingly. "

"Very nice roof Terese’s where we could see Mt Fuji to it best! Love our quiet stay."

"Everything is great!"

"Absolutely gorgeous hotel. The rooms were spacious and well thought out. We stayed just one night but could easily have spent more time at the hotel and exploring the area."

"Really large rooms and beautiful view of the lake. One of my favorite hotels. The free shuttle bus from the train station helps a lot."

"The room we got was specious and a nice view if Mt. Fuji. Staff is very friendly and helpful. Special shout out to Ms. Iwai. She was always there when I need help for anything and always assisted with a sweet smile on her face. "

"This hotel was amazing. From the moment we walked on the premises we were greeted by friendly staff who helped us with our luggage and made our check-in very easy. The lobby is nice but the view of lake Ashi was breathtaking. The onsen was something special. It has multiple baths and an open air setting that will be hard to top. The dinner and breakfast buffet meals were amazing and dinner included Japanese whiskey. If you’re looking for something to balance out the crowded busy city life of Japan, this hotel will give you a retreat you’ll never forget."

"A good place to stay and relax. Only down side is that there are some communication barriers since I don't speak Japanese and the staff doesn't really speak English, but they did try their best to communicate with you, things like prepared cards and using translation app on their cell phone."