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"STAFF NOT FRIENDLY AT ALL. ITS A BS WE HAVE TO PAY FOR PARKING SPOT 😠THE ROOMS NOT NICE AT ALL. WE JUST REALLY DISAPPOINTED. I WAS EXPECTED MUCH BETTER FOR THE PRICE THEY CHARGE. 👎👎"

" The front desk staff( jennifer and rene) were very friendly,welcoming and informative.It is located off the main drag and was very quiet area. Everything was walkable. We stayed in the 2 story rustic older building on the property,it was clean and very comfortable inside, outside of building needs some sprucing up and maintenance. There was small microwave,refrig and a coffee machine in the room.We liked it ,loved the back balcony to relax above the brook running behind the property. We loved hearing the babbling brook and seeing the heron fishing. Didnt get to see the bear, that sometimes visits the brook though. The room suited our needs. The city trolley stop is at front of the office. Once we parked our car,we never drove until we entered the national park. Lovely little stores across the street.Breakfast buffet was filling and hot. It is self serve,making your own waffles/pancakes. Scrambled eggs,sausage, cold cereal,milk,tea,coffee, fruit, orange juice,yogurt,bagels were available. We would stay here again,we may try the newer building next time but the older building was fine."

"We were provided with a clean, well maintained travel pack and play for our little one. We had a long day on our first day and late to check in and the staff was very kind to bring the pack and play up to pur room with extra set of blanket to cushion the pack and play. That gesture goes a long way and was very much appreciated. Thank you! "

"Staff was helpful and nice, rooms were clean and the comforters and pillows were soft and cozy"

"Fantastic location"

"Hands-down the best place to stay in Gatlinburg if you want to get away from the hustle and bustle of the Parkway area. The hotel is new with beautiful, modern decor. The moment you step inside you are instantly relaxed. Other things I loved: foot bar in the shower to shave legs, upgraded organic coffee in the room, spa-like bathroom amenities and a wonderful, accommodating staff. This is my go-to hotel if I am ever in Gatlinburg again. "

"The resort was great!"

"Great stay! The onsite amenities were perfect for our family and so much fun. The food was really good, and the location couldn’t have been better. We would definitely stay again!"

"The resort was excellent, going back in the fall. "