Gatlinburg - Pigeon Forge Spa Hotels

"It took 3 times for our key to open the door and we couldn't reach anyone by phone and had to walk back down; after reprogramming them 3 times they moved us to a different room. the room had a very stale order and the bunk room wouldn't cool off . "

"Room was very clean , staff very friendly "

"We enjoyed our stay for the second time there."

"We went to the breakfast buffet. Everything was cold even the coffee. Everything else was very nice. Everybody was very polite courteous the rooms were immaculate. Every time we returned at night."

"Great location, clean and pool time for kids. "

"Lobby,dining,outdoor areas are beautiful, pool & hot tub are great! Includes a small, shallow pool on upper level, separate from the large pool for the little ones. Pool area smelled very strongly of chemicals so were unable to spend too much time enjoying the hot tub after our long travels because our eyes were burning too badly. Maybe if one of the exterior doors was propped to vent the area it would have been tolerable. The hotel is currently going through a complete remodel, however our room was not one that had been done yet. It sounded like they were working in either the unit above or next to ours, but construction ended plenty early and didn’t start until late enough in the morning to allow everyone time to sleep. From the items being discarded and piled in the lot out back, the units will receive all new furnishings, including mattresses, tile flooring, heat-A/C units, the works! The new beds are needed…I’ve slept on worse, but the mattresses were hard, lumpy and the springs were loud every time one of us moved. Hopefully the new beds correct that. The “connected” room next to ours had a group of really loud girls, sounded like a dance party going on next door until after 11pm, making it difficult for my family to fall asleep, but after a long day of driving we were too tired to ask to move rooms. Breakfast included biscuits, gravy, scrambled eggs, sausage links, toast, bagels, instant oatmeal & selection of mix-in’s, cold cereal, yogurt, bananas, juice, coffee, tea"

"Excellent "

"Nice pool areas, staff is very friendly and helpful. Good breakfast. "

"The breakfast this hotel offers, is across the street and you get a voucher for 3 pancakes per person plus a drink. The room is a bit outdated and dirty. The pool is never cleaned and the 2nd jacuzzi did not work so everyone crammed into one. The poolside chairs were dragged around by other hotel guests and the chair pads were all over the place. The older guy working the night shift, could care less about what was going on or keeping the amenities in hood condition. "