Sevier County Hotels with Spa

"The signage from the main building to the other building/parking/checkin needs improvement. First impression was terrible. Parking lot at the main building was chaos. Realized after pulling in that i was supposed to be at the other building. Gps was confused on how to get there. Took me through the parking deck, guy in front of me ended up frustratedly turning around when it seemed to go nowhere, we persisted and ended up at the top. Brought luggage through the front doors to check-in. Evidently the side door was where you line up. Got passed in line by some rude lady who just walked up & hopped in line. Shuttled over to the main building, no signage for the shuttle, no orderly fashion to keep up with who got there first & therefore should board first. Ordered a pepperoni pizza, 20min later got a cheese pizza instead. It was thankfully refunded. Quality of food was unimpressive. Water park area was clean, tho i can’t imagine how packed it would be in-season. Kids got Mollys shakes on the way out, said they were gross, threw them out. Went out to catch the shuttle. Got pushed & shoved and separated from my children by crazy people who thought they were entitled to be first on even though they had just come out & we had been waiting for almost 30min. Shuttles need more seats or more buses. Security/attendants necessary for shuttle waiting area as well. Housekeeping tried to walk right in my room at 9:15 without knocking. Will not return, do not recommend. It was clean tho."

"Great Experience!"

"Everything was awesome and great location. Narrow parking spaces in the garage was our only issue and direction of traffic arrows need to be repainted."

"The staff was great. Kelly (manager) greeted me as soon as I walked through the door. He was very welcoming and pleasant. The room was clean. Beds were comfy. Plenty to do for the family. Parking was easy and plentiful. Plenty of dining options if you prefer to stay in. Will definitely be visiting again!"

"Excellent property. Great location. Comfortably beds. The rooms are spacious"

"The river was peaceful, there was geese and ducks in the parking lots that were a joy to see. The hotel rooms were clean and so was the pool. The breakfast was soooo good. "

"I have stayed here many times. I would highly recommend staying here. The rooms are clean. The staff is super friendly and nice. All the rooms have balconies over the river. I did have a little issue with the room key not working, but they took care of that promptly."

"Third time staying at suites, never disappoints! We had a great stay. I would totally recommend any suite poolside."

"Not happy too many processes to check in. Water park not included. Parking sucks not enough to park.Will not stay here again."