"We were greeted with a 20 minutes line to check-in because the lack of available staff. People expect to arrive and quickly check-in when they book rooms in a 5-stars hotel. Then they required us to leave a deposit amount for some reason. Many hotels don't have it as a requirement so it was an unpleasant surprise. Then we tried to use this deposit in the on-site restaurant and they refused to use it because "we didn't use a credit card for the deposit". Long story short, the check-in and dinner experience were horrible and draining. The room seemed to be mostly clean in visible places, but when I put my finger through a top shelf it was full of dust, as if it was not cleaned for at least 3-4 months. The TV in the room is not a smart TV and is very old, but at least they could send someone to put a smart TV stick in it so we could put some Youtube. I can't say the whole experience was absolutely horrible, the staff is friendly and helpful which made it a little more bearable. But I wouldn't book a room in Grand Hyatt again."
"Great breaky choices and it was lovely to relax in and around the pool after going out nearby. I do think the pool area needs more umbrellas for shade options.
Housekeeping staff were wonderful, friendly and thought of everything we needed before we even asked. Kader in particular stood out for his professional demeanour, helpfulness and friendliness. We will be back again and recommending to friends."
Are you searching for the perfect hotel for your luxury holiday in Damansara Utama?
Let Expedia help you arrange your flight to Subang (SZB-Sultan Abdul Aziz Shah) airport or Kuala Lumpur International Airport (KUL) airport, and then choose from some places to stay that will deliver the luxury you seek. Amenities are important when you plan a holiday, so we make it easy to find what you'd like to make your stay relaxing and comfortable. If you want an upscale hotel that has a spa, an indoor pool or luxury bedding, Expedia can assist you in finding the best luxury hotel experience that Damansara Utama has to offer. During your visit, you might want to enjoy the restaurants which Damansara Utama is known for.
What's there to see and do in Damansara Utama?
Experience all that Damansara Utama has to offer when you visit The Starling Mall, Pavilion Kuala Lumpur and 1 Utama. If you have a little extra time during your trip, you might want to make a stop at KidZania and Curve Shopping Mall.