2/10 Terrible
Roshan, Sungai Buloh
31 Jan 2023
Disliked: Staff & service
I have a terrible exprience while I was checking in via the Front Office. The Supervisior named Hamed was extreamly rude to me and threathen to reject my reservations when presented my driving license to him as proof of my identity. I has a bad exprience before as my identify was stolen via my NRIC and as of now Im cautious about providing my NRIC especially when its not really required for simple varification purposes. This employee seem to have an ego problem as even after he agreed to accept my valid driving licence for the check-in purpose, he then goes on to mention that he has the right and authority to reject and cancel my reservation as I didnt want to provide him with my NRIC. I found this attitude to be quite unbecoming and insulting. Overall, this hotel is very calculative and lackes customer service. Its also quiet pricey and not worth the money spent. Breakfast was also sub-par with extreamly limited option. Rooms were ok as its still very new however the TV enternainment was also inadequet where by its lack a good variety of channels for viewing. Will I recommed this hotel or return ? Definately a big big NO !
Roshan
Stayed 1 night in Jan 2023