Occidental Central America hotels

"Clean room, friendly staff and I loved the activities that was at the resort. It was a great time"

"99% of the staff was incredible! "

"The rooms were clean and the staff was courteous."

"This is my second time at the Santa Fe. This time we travelled with our friends and had our room in building 4. We were very happy again with the resort, the staff and the cleanliness and the food was great. We stayed for 10 days and only have one complaint. The Steakhouse needs an overhaul on how it handles its visitors. We went twice during our stay. The first time we were told they didn’t take reservations and gave us a buzzer and said it would be about an hour. We got in 90 minutes later. Service and food was wonderful on that occasion. On February 1st we attended again and were given a buzzer and were told an hour to hour and 15 minute wait. After an hour and a half we returned to see how much longer only to find people on the waitlist after us had already been let in. Other people waiting said they were told to come at a certain time to get in with no buzzer. One couple complained and was allowed in while another couple guests who were told to come in were then told to get back in line while the couple who complained got in. The lady working giving out buzzers asked me 5 times for my room number and how many guests. We finally got in almost 2 and a half hours after signing up. The waiter basically ignored us, table wasn’t cleaned, we had to ask for silverware, had to ask for buns, were told there was no red wine but clearly saw there was and had to ask again for it. Horrible service. Otherwise the resort is fantastic. "

"Room was spotless, the staff welcoming and location perfect "

"Great amaenities... Pool and buffet! "

"Great rooms, very helpful staff, and transportation to the the parks was convenient and easy to use. "

"Amazing, so many live entertainment shows!"

"The biggest difference between Sunscapes and other resorts we’ve stayed at in the Hotel Zone is the food. The restaurants don’t take reservations, so it is easy to get into them. At peak times there may be a wait, but the food is so good in all of them that it’s worth it. Even the buffet has good food (yum, chilaquiles!). The main pool has a taco bar and plenty of people bringing drinks. The back pool has a hamburger and hotdog bar and drinks bar, but didn’t bring you drinks. The only thing I wasn’t as thrilled with was the pools. The main pool facing the ocean (and sunshine) was the activity pool, with the constant loud music, aerobics classes, contests, and lots of kids….The other pool was quieter, but faced the street with its noise, was next to the children’s play area, so it also had lots of kids, and it is shady until the sun comes overhead more. The ocean here is nice, usually not too rough to go in. As in all the resorts, all the staff were excellent, hardworking, and friendly. Special mentions go to Fatima at the coffee bar for her beautiful coffee art and bashful smile, Jaime in the buffet for his extra attention to detail, and Juana for doing our room beautifully (different thoughtful little things every day) even though we didn’t leave her a tip until the end because we didn’t have enough smaller cash. 😔"