Hotel Spa di Cancun Selatan

"Fui en semana de pascua con mi familia, la recepción fue buena pero tanto los botones que entregan las maletas y después los meseros estaban sobrepasados, traíamos niños y como no alcanzamos camastros por qué llegamos a medio día nadie nos atendía en la zona de albercas, no fue el único lugar donde se saturaba, también las cenas en los restaurantes no había lugar, tienes que reservar con 3 o 4 días de antelación, para reservar un camastro te levantas a las 6am para hacerlo y la playa no la...

"We will definitely be going back! The facilities are so nice and the staff was winderful"

"Check in was late. Not best cleanliness"

"Rien du tout à éviter "

"We apparently traveled to Cancun wrong time of year. There was so much seaweed. There was no use of the beach. No swimming was allowed. The pools are fantastic. The staff was great. The food was amazing. Just sad. We couldn’t use the beach."

"If your looking for a location with a pool with a DJ from 1pm-8pm playing pop/house/edm/hip hop with swim up bar and rentable cabanas rooftop infinity pool with a grill making burgs tenders and lemon pepper fries , then walk down to activity pool trivia volleyball yoga swim Up bar cabanas , then 10 more steps to a full beach with swimable water jet skis and all the. This is your place food is just ok , hibachi. With lobster is well worth the $80 PP . Room service is prompt and nice but food...

"Staff was very friendly, attentive, warm, helpful and welcoming. Room was good, shower wasn’t the best drainage wise, besides that it was great. Room had a beautiful view. Pool was cleanly, lounge area was decently kept. Food was superb, I was pleasantly surprised that just about everything was delicious. This is a wonderful resort to unplug and reset. Property has laid back entertainment. If activity and adventure are your thing, they also offer diverse excursions. I personally LOVED, Xplor...

"I paid for an all-inclusive trip meeting. I don’t have to pay for anything, but what I paid for to get there I was unable to eat at any restaurant on the property due to lack of information provided by the staff of when to eat or where to eat or what to where to eat. I was giving information on one thing follow those instructions got to a restaurant only to be turned away due to lack of room, or I was underdressed when in fact, there were people eating that we were wearing the same thing I was I...