3 outdoor pools
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Reviews of Samalaju Resort Hotel

3.5 out of 5
Samalaju Resort Hotel
Lot 132, Block 1, Kemena Land District, Samalaju Industrial Park, Bintulu, Sarawak

Reviews

8.2

Very good

Rating 10 - Excellent. 5 out of 17 reviews" "
Rating 8 - Good. 8 out of 17 reviews" "
Rating 6 - Okay. 4 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Dr. Bhakta Hari

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent and quite scenic place. The staffs were extremely good and very very helpful and the manager as well.
Stayed 5 nights in Mar 2024
Response from Elizabeth (Front Office Manager) on 28 Mar 2024
Dear Dr. Bhakta, We're thrilled to hear that you enjoyed your visit to our place and found it to be scenic and welcoming. Your kind words about our staff and manager mean the world to us, as we strive to provide a memorable experience for all our guests. We're so grateful for your feedback and look forward to having the pleasure of welcoming you back in the future.

6/10 Okay

kiminobu

Stayed 1 night in Sep 2023

6/10 Okay

Abdul Haafidz

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
It is a resort accomodation. Chalet was a bit not well maintained, musty smell, dirty blinds, cabinets. can improve on that part.
Stayed 1 night in Jan 2023
Response from Elizabeth on 20 Mar 2023
Dear Mr. Abdul Haafidz, Thank you for choosing Samalaju Resort Hotel. I appreciate your feedback and am terribly sorry to hear about your experience. Your comments have been noted and will be addressed with respective departments for immediate improvement. I hope we will have the opportunity to welcome you back again and provide you with the true experience of exceptional service and gratitude. Regards, Elizabeth GPFront Office Manager

8/10 Good

KING MING

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

ANUAR

Travelled with family
Liked: Cleanliness, staff & service
The hotel is nice and location is wonderful, near the rocky beach. Nevertheless the beach is off limit because of rough sea. Chalet was spacious but some of the amenities like microwave was not working. The cleanliness could be better.
Stayed 1 night in Dec 2021

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful n comfort but i think should extra mattress
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and privacy
Stayed 2 nights in May 2019

8/10 Good

Émilie

Liked: Staff & service, property conditions & facilities
The hotel is too far from Bintulu and we re not informed clearly about that. The food is nice and generous. The pool clean. Building too old seems like dormitory. The people are very nice.
Stayed 3 nights in Apr 2019

10/10 Excellent

Vivien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for business traveler
Room looks new and breakfast was fine. Generally a great hotel for business purpose. Hotel is located in an industrial area and not suitable for tourist
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for relaxation
The resort was was well-maintained. Staff were friendly too. It's about an hour drive from anything though so make sure you've got all your supplies/ snacks before checking in. The view of the sunset from the pool area is beyond amazing.
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Our living room door lock no in good condition. Cant lock properly.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place for a peaceful mind.
Amazing place to relax and forget about works. Nice, clean and beautiful view from my room.
Stayed 1 night in Jun 2017

10/10 Excellent

Sia

Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

gbk, KOREA

Liked: Cleanliness, staff & service, room comfort
생필품 구매를 위한 편의점이 없어 불편하였음. 외딴곳이라 주위에 물품을 구매할 만한 마트등이 없어 모두 준비해 가야할것 같음. 해변가 산책로가 없어 아쉬움이 많았음.
Stayed 2 nights in Nov 2018