I have to queue for check in for 1 hour, service is very slow, front desk is not friendly, she didn't say a word. When check in, was to the room was not available. Its 5.30pm and the room is still not available and have to wait due to fully occupancy. When i book, it does not say fully booked. Went for breakfast, was told that no breakfast but when i ask the counter during check in, i was told that breakfast is included. Have to walk to front desk and confirm back on the breakfast issue. The reason is, the staff did not key in the breakfast during check in process. The selection of breakfast is limited, no variety. I am really regret for staying this hotel. The first and the last.