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Citadines Uplands Kuching

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Premier Apartment, 2 Bedrooms, Accessible, Kitchen | Pool | Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
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Overview of Citadines Uplands Kuching

UNESCO Sustainable Travel Pledge

Citadines Uplands Kuching

4.0 star property

8.2/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Kitchen
  • Air conditioning
  • Pet-friendly
  • Laundry
Map
No. 55 Jalan Simpang Tiga, Kuching, Sarawak, 93350

Explore the area

  • Popular LocationThe Spring15 min walk
  • Popular LocationSultan Iskandar Planetarium4 min drive
  • Popular LocationVivacity Megamall6 min drive
  • AirportKuching (KCH-Kuching Intl.)17 min drive

Room options

About this area

Kuching

Located in Kuching, Citadines Uplands Kuching is connected to a shopping centre. The area's natural beauty can be seen at South City Park and Friendship Park, while Chinese History Museum and Sarawak Museum are cultural highlights. Sarawak Orchid Garden and Sultan Iskandar Planetarium are also worth visiting. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • The Spring - 15 min walk
  • Sri Srinivasagar Kaliamman Temple - 2 min drive
  • Kuching Civic Centre - 3 min drive
  • Sultan Iskandar Planetarium - 4 min drive
  • Vivacity Megamall - 6 min drive

Getting around

  • Kuching (KCH-Kuching Intl.) - 17 min drive

Restaurants

  • Loong Siang Yen - 9 min walk
  • Absolute Tribal Restaurant - 13 min walk
  • The.Dyak - 13 min walk
  • Sakae Sushi - 14 min walk
  • Secret Recipe - 14 min walk

About this property

Citadines Uplands Kuching

Eco-friendly aparthotel connected to a shopping centre in Kuching with business centre
This smoke-free aparthotel features an outdoor pool, a business centre and a children's pool. Free WiFi in public areas and a free shopping centre shuttle are also provided. Other amenities include self parking, a meeting room and concierge services. Each apartment features a kitchen with a fridge and a microwave, plus free WiFi and a TV with satellite channels. Guests can appreciate conveniences, such as a sitting area and a coffee/tea maker, and other amenities include an iPod dock and a DVD player. Weekly housekeeping is available.
Citadines Uplands Kuching offers 215 air-conditioned accommodations with iPod docking stations and DVD players. This accommodation offers separate sitting areas. Satellite televisions are provided. Accommodation at this 4-star aparthotel has kitchens or kitchenettes with fridges, microwaves, kitchenware and utensils and coffee/tea makers. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

An outdoor pool and a children's pool are on site.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Pool/Spa

  • Outdoor pool
  • Umbrellas
  • Sunloungers

Internet

  • Free WiFi

Parking and transport

  • Covered self parking on site (MYR 3.20 per day)
  • Wheelchair-accessible parking and van parking available
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free shopping centre shuttle
  • Car not required

Family friendly

  • Children stay for free (see details)
  • Children's pool

Kitchen

  • Fridge
  • Microwave
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Electric kettle

Dining

  • Continental breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 20 for adults and MYR 14 for children
  • Room service available

Bedrooms

  • Bed sheets provided
  • Rollaway/extra beds: MYR 100.0 per night

Bathrooms

  • Shower
  • Free toiletries
  • Towels provided
  • Hairdryer
  • Slippers

Living spaces

  • Sitting area

Entertainment

  • TV with satellite service
  • DVD player
  • iPod docking station

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room
  • Business centre
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • MYR 500 per accommodation per night
  • 2 per room (up to 22 lb per pet)
  • Food and water bowls and litter trays are available

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Accessible bath
  • Doorbell and phone notification
  • Lift
  • Roll-in shower (selected rooms)
  • Soundproofing
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchairs available on site
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Limited housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Free newspapers (reception)

Location highlights

  • Connected to a shopping centre
  • Near the airport
  • Near outlet shopping

Safety features

  • Fire extinguisher
  • First aid kit
  • Smoke detector

General

  • 215 rooms
  • 8 floors

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MYR 500 per accommodation, per night
2 per room (up to 22 lb per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls and litter trays are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 100.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: MYR 20 for adults and MYR 14 for children (approximately)
  • Airport shuttle fee: MYR 15 per person (one-way)
  • Airport shuttle fee per child: MYR 15.00
  • Covered self-parking fee: MYR 3.20 per day
  • Pet fee: MYR 500 per accommodation, per night
  • Rollaway bed fee: MYR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

A car is not required for transport to and from this property

Property is also known as

Citadines Kuching
Citadines Kuching Uplands
Citadines Uplands
Citadines Uplands Apartment
Citadines Uplands Apartment Kuching
Citadines Uplands Kuching
Citadines Uplands Kuching Sarawak
Citadines Uplands Kuching Aparthotel
Citadines Uplands Aparthotel
Citadines Uplands Kuching Kuching
Citadines Uplands Kuching Aparthotel
Citadines Uplands Kuching Aparthotel Kuching

Frequently asked questions

Does Citadines Uplands Kuching have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at ?

As of 3 Feb 2023, prices found for a 1-night stay for 2 adults at on 17 Feb 2023 start from RM 180.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Citadines Uplands Kuching pet-friendly?

Yes, this property allows pets (limit 2 per room) with a maximum weight of up to 22 lb per pet. There's a fee of MYR 500 per accommodation, per night.

How much is parking at Citadines Uplands Kuching?

Self-parking is available for MYR 3.20 per day. Limited spots are available.

What time is check-in at Citadines Uplands Kuching?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Citadines Uplands Kuching?

Checkout is at noon.

Does Citadines Uplands Kuching provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MYR 15 per person applies.

Where is Citadines Uplands Kuching located?

Situated near the airport, this eco-friendly aparthotel is within 1 mile (2 km) of The Spring and Vivacity Megamall. City One Shopping Mall and Sri Srinivasagar Kaliamman Temple are also within 2 miles (3 km).

Reviews

8.2

Very good

Rating 10 - Excellent. 145 out of 405 reviews" "
" "10 - Excellent 36%
Rating 8 - Good. 179 out of 405 reviews" "
" "8 - Good 44%
Rating 6 - Okay. 63 out of 405 reviews" "
" "6 - Okay 16%
Rating 4 - Poor. 9 out of 405 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 9 out of 405 reviews" "
" "2 - Terrible 2%

8.4/10

Cleanliness

8.2/10

Staff & service

8.1/10

Amenities

8.1/10

Property conditions & facilities

Reviews

10/10 Excellent

Kim Loong

Liked: Cleanliness, amenities, property conditions & facilities
Walkable 5 minutes to shopping mall Spring. Clean room. Friendly front desk.

8/10 Good

ANAK EDWARD GANIE KATHRIE

Travelled with partner
Liked: Cleanliness, amenities
The customer service is tip top. The staff are very friendly, helpful and always wear a smile on their face. Only comment I have is the room. They need to change the bed, it is so uncomfortable and the water heater is not working.
Stayed 2 nights in Oct 2022

2/10 Terrible

Fatt Lim

Stayed 3 nights in Aug 2022

8/10 Good

Kuan Hock

Liked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Kho Ying

Travelled with partner
Liked: Cleanliness
Room very clean!! I like the room :) Poor hotel management (give wrong room number). Parking management (need to scan card to check in/check out).
Stayed 1 night in Jul 2022

8/10 Good

Huey

Liked: Cleanliness, amenities, property conditions & facilities
The one-bedroom apartment is clean and cozy. Every morning at around 7.15am, someone will ring the doorbell repeatedly to deliver a packet of local breakfast. If you do not want to be disturbed, you have to place 'do not disturb' sign on the door before you go to bed. The Spring shopping mall is just across the street. There are eateries and 7-11 beside Citadines apart-hotel.
Stayed 6 nights in Jul 2022

6/10 Okay

Magdalene

Travelled with family
Generally good stay; mould & aircon need fixing
We booked for a two bedroom apartment and a one bedroom apartment. The one bedroom apartment is kept in a better condition than the two bedroom apartment we had; the two bedroom apartment had visible mould around the kitchen sink and its bathrooms. The two bedroom apartment also suffered from an additional leaking to its air conditioning units, drenching the tiled floors. The skirting boards showed an obvious sign of repeated incidences. We had two incidents during our 10 day stay; resolutions via a call to the reception was quite quick (except for a reported incident at 1ish a.m, whereby a technician sorted it out in the morning during their work hours; one for noting). May I suggest that further attention be paid to sorting out the mould and then a lick of paint. Each apartment came with sufficient cutlery; a nice sized fridge/freezer that worked well; beds were comfortable. Swimming pool & gym were clean and functional. One of the reviewers mentioned the filtered water stations, there were a couple of these located on each floor. Very useful for us. Staff was friendly and approachable throughout our stay. Location is brilliant - not far from both centre of town and the airport. By crossing a footbridge, it is easy to access The Springs Mall for a supermarket, clothing shops, pharmacy and even a Starbucks. Islands, a cafe located on ground floor, by the entrance to Citadines, serves a pretty decent cup of cappuccino (go there from 10am).
Stayed 3 nights in Jun 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Disappointing return
Stayed at Citadines Kuching previously when recently opened - unfortunately time and poor maintenance has taken a big toll on the place. Dirty (mouldy) bathrooms and water damage from leaky air conditioners together with a general lack of maintenance was really disappointing. Staff are friendly and helpful, but it cannot make up for the poor state of the rooms and common areas. Needs a refurbished, due to poor cleaning and property management. Lots of small frustrations, which are a shame as was previously lovely - but now like the carpets, it’s a little threadbare:(
Stayed 7 nights in Jun 2022

6/10 Okay

Natalie

Stayed 5 nights in May 2022

8/10 Good

Wong

Stayed 3 nights in Apr 2022