Outdoor pool, pool umbrellas, pool loungers
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Reviews of Grand Lagoi Hotel Bintan

4 out of 5
Grand Lagoi Hotel Bintan
Jalan Gurindam Duabelas, Plot 27-29, Sebong Lagoi, Pulau, Bintan, Bintan Island

Reviews

8.0

Very good

Rating 10 - Excellent. 42 out of 166 reviews" "
Rating 8 - Good. 85 out of 166 reviews" "
Rating 6 - Okay. 30 out of 166 reviews" "
Rating 4 - Poor. 6 out of 166 reviews" "
Rating 2 - Terrible. 3 out of 166 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Charlene

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Marliny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 2 nights in Feb 2024

8/10 Good

Dirk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Bharat

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The stay was ok, too noise many a times. Breakfast options are limited. Not much options of dining nearby.
Stayed 1 night in Jul 2023

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

Sirsendu

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ordinary stay for a 4-star hotel
The hotel looked novice in their approach specially for booking. After booking with the credit card details, they kept on asking me for the card to charge me. This was ridiculous. Second, wi-fi signal was pathetic and moreover they limited it to only 2 device per room. People travelling with kids need to take note of this, whether you want or sacrifice the wi-fi for the kids. Third, breakfast buffet was very minimal and difficult to make choices out of the limited options.
Stayed 2 nights in Apr 2023

8/10 Good

Eric

Travelled with family
Liked: Staff & service
The roof top restaurant was closed for event for the 2 days of my stay , rather disppointed ! The housekeeper did not sweep the floor after make up room , can see dirt all around . Never provide a connecting room for us say is fully book but during the 2 days I hardly see more than 10 paxs .
Stayed 2 nights in Jan 2023

6/10 Okay

Samarth

Travelled with group
Liked: Cleanliness
The property was clean and huge located in an isolated place far away from all the happening places The internet was disruptive though food was not that great
Stayed 1 night in Jan 2023
Response from Mira, Ms on 28 Jan 2023
Thank you for stayed in Grand Lagoi Hotel. We will inform to the hotel's management to look into your comment for further action.

8/10 Good

Ai Feng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice break at Bintan
Big Room size and comfortable bed. Breakfast provided. Air Con is very cold. After adjusting fan speed and increasing the temperature did not help. Stayed for a night so did not raise it to management for assistance Prefer to have soft fabric bedroom slipper instead of hard rubber ones.
Stayed 1 night in Jan 2023
Response from Mira, Ms on 28 Jan 2023
Thank you for stayed in Grand Lagoi Hotel. We will inform to the hotel's management to look into your comment for further action.

8/10 Good

Samuel

Stayed 2 nights in Jan 2023
Response from Mira, Ms on 24 Jan 2023
Thank you for your feedback. We appreciate it.

6/10 Okay

SSI

Liked: Cleanliness, staff & service
Water Heater issues on arrival, room request asking for a queen bed but given 2 single beds.
Stayed 2 nights in Dec 2022
Response from Mira on 9 Jan 2023
Thank you for stayed in Grand Lagoi Hotel. We will inform to the hotel's management to look into your comment for further action.

8/10 Good

Apoorv

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful option in Bintan
Stayed 3 nights in Dec 2022
Response from Mira, Ms on 1 Jan 2023
Thank you for your feedback. We appreciate it.

10/10 Excellent

Yu Hsuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Response from Mira, Ms on 26 Dec 2022
Thank you for your feedback. We appreciate it.

6/10 Okay

Kanika

Travelled with family
Liked: Cleanliness, staff & service
There is no spa at the hotel. Incorrect information given on Expedia. Also food choices are very limited at the restaurant.
Stayed 2 nights in May 2022
Response from Dae on 19 Jun 2022
Thank you for stayed in Grand Lagoi Hotel. We will inform to the hotel's management to look into your comment for further action.

10/10 Excellent

Sahidah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

ABHalim

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had a good rooms with negligible faults. Might consider to return if coming to Bintan
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The fitness studio was small and the machines are not very stable. Otherwise, the entertainment room was a nice place to enjoy your spare time in. The hotel room was cozy and I really love it!
Stayed 2 nights in Dec 2019

10/10 Excellent

Pravin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay with few glutches
We booked a twin room with extra bedding. Oberall the stay was good. The room and linen were clean. Few issues we faced: 1. Not many things to do around the hotel 2. Breakfast options were not too great 3. There is a free shuttle to Nirvana resort which we took but the return shuttle the staff never came and eventually we were stranded at the resort. Thankfully Nirvana resort's staff dropped us back for free ( This was the biggest let down in the overall stay).
Stayed 2 nights in Sep 2019

10/10 Excellent

Wilber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Jul 2019
Response from Deki on 23 Jul 2019
Dear Mr. Wilber, Thank you for your feedback. Hope you can stay with us again for next vacation. Thank you. Deki (Reservation Agent)

6/10 Okay

Alvin, Singapore

Liked: Cleanliness, staff & service
Disappointing.
Booked a smoking room on hotels.com only to check in with hotel saying all rooms are non smoking. Balcony wasn't furnished and not ideal for smoking too when it is pouring. Free wifi is horrid. Best joke, bottle openers are not available and must call housekeeping whenever you needed a bottle opened. Last time here.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new. However, the surrounding is very undeveloped and secluded.
Stayed 4 nights in May 2019
Response from Deki on 29 May 2019
Thank you for your feedback. We appreciate it.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location good, options close for food and beverage
Stayed 1 night in May 2019
Response from Deki on 29 May 2019
Thank you for your feedback. We appreciate it.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Deki on 29 May 2019
Thank you for your feedback. We appreciate it.

8/10 Good

J.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spend more days so that you may able to explore there sister hotel. Spa is good and everywhere and there is free 2 way trip, better enjoy it on daytime.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation at Grand Lagoi
Stayed 2 nights in Feb 2019

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and relatively new hotel with grand lobby, comfortable room also if you intend to just chill in room. Hotel itself did not have much facilities. It was a short walk to the beach; and not much arnd also. Plaza Lagoi beside has only a few eateries and a couple shops. We requested for massage which was a 10min drive out offsite. Not a resort feeling unlike others in Bintan. Overall the whole experience at hotel itself was great, staff were very friendly and helpful and contacted us for transport arrangement before the trip!
Stayed 2 nights in Jan 2019

10/10 Excellent

ABHIJIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good staff.
Very good rooms with balcony. Breakfast was good. Shuttle bus to Nirvana gardens resort and you can avail all facilities of Nirwana group. Lake and beach nearby. Would stay again.
Stayed 2 nights in Dec 2018

10/10 Excellent

Monica, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel within 5 minutes walk to beach
My friend and I enjoyed our stay at Grand Lagoi. Surrounding environment very relaxing and staff so polite. Walking to the beach was about less than 5 minutes and the sand is so fine and clean. Sea was lovely clear water and calm. .
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Shoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2018

4/10 Poor

jeffrey

Liked: Staff & service, property conditions & facilities, room comfort
Not your kind of staycation.
Nothing much to do. Everything there is mostly overpriced. Breakfast buffet choices are limited and their lagoi plaza are mostly empty. Paid for the beach view I guess. Wouldn't wanna go there again.
Stayed 2 nights in Jun 2018

6/10 Okay

TANG

Its a decent hotel, but nothing amazing. Will not
The good thing about the hotel is the shuttle service from the ferry and being near the lake and beach. The infinity pool is nice, but is quite small, and will not be comfortable accommodating more than 15 ppl. The hotel overcharges for the mangrove tour as well. Toilet bowl was making leaking noises through the night. And one of our showerheads didnt work too. The garden view is just some brown grass. The breakfast is crazy expensive for 1 additional person!! 300,000 rupiah thats 30sgd. It is definitely not worth it.
Stayed 2 nights in Jun 2018

8/10 Good

Valerie, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel but needs flexibility
Pickup at ferry terminal was good. Service staffs friendly, breakfast and rooms exceeded our expectations. But service staffs not flexible with the check-out time extension. We had 5 rooms and only needed one hour extension for one of the room but was denied. Hope that the management can be more flexible on the check out time.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
No sea sports available. Room aircon got prob on 2nd nite, request to change room, but end up toilet flush got prob in the other room. Overall very quiet hotel, nothing much around. Willing to go back if still want the quietness.
Stayed 2 nights in Jun 2018

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but manage expectations on facilities
The hotel was more than adequate - clean, spacious, comfortable. What are less desirable are probably resort amenities and quality of breakfast food. The area around the hotel is not as developed, but food at a nearby local eatery Warung Yeah was pretty amazing! That was all we needed. Overall, we had a good getaway there as all we needed was a comfortable room away from the crowds to unwind!

10/10 Excellent

Wei Yuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean, convenient
If you are just looking for a nice place to lepak over a long weekend, this is a good place to go - clean, good service and transport arrangements, near a beach and Warung Yeah! (for cheap decent food). Roof pool and room had a nice sunset view too! Not much to do in Bintan other than the usual outdoor activities. I had no expectations coming here, and Grand Lagoi did well in filling those up.

6/10 Okay

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at Grand Lagoi
Pleasant and relaxing stay. Place is near the beach. There could be more sea activities for guests to try. Food at Plaza Lagoi is quite expensive.
Stayed 1 night in Apr 2018

10/10 Excellent

NG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
awesome . comfortable bed. good service. great pool, chill rooftop bar. nice food. everything is perfect

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
All pretty much ok. Nothing special though. Bring your own pillow. They are huge
Stayed 1 night in Mar 2018

8/10 Good

Zhe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Naveen

Liked: Cleanliness, property conditions & facilities
Only good if you want a LONELY stay
The hotel is new but closer to almost no City area. Zero transportation other than hotel shuttle. Taxi is utterly expensive. New mall few steps away but it's still up and coming, of no use really
Stayed 2 nights in Jan 2018

8/10 Good

Bill, London

Liked: Staff & service, property conditions & facilities
Quiet resort close to beach
The Indonesian staff are very polite, friendly, genuine and welcoming. However the resort itself is very quiet and there were very few people around when we were there - it is uncomfortable sometimes when there are only a few people in a bar or restaurant and the staff outnumber the guests. The staff didn't always understand what you were communicating or asking for and more training in English language and customs would be an advantage, though we did see some evidence of this happening. The Haven is a big proposed development taking place over the next few years and maybe that will help feel less isolated, but it will then probably spoil the environment by going to the other extreme. The beach was excellent for kite surfing but if you want much more in the way of activities other than swimming or cycling, you'd be better off in the Nirwana Gardens resort or another part of the island.
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
50% of hotel finished, empty mall next to it
Overall I had a pleasant stay at the hotel, but it was not what I expected. Half of the hotel is only finished and the so called mall next to it is also practically empty. The surroundings are pretty much deserted and though it was communicated that we could rent paddleboards and other watersport material at the hotel, this was not the case.
Stayed 4 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good, too expensive
I think everything is good, except the price is too high, not worth the money.
Stayed 1 night in Jan 2018
Response from Deki on 19 May 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Wai Hoi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3D2N getaway
Resort was great with very friendly staff. Resort was conveniently located to Lagoi Plaza which offered decently priced food.
Stayed 2 nights in Dec 2017
Response from Reservation Team on 12 Jan 2018
Thanks for staying with us. We appreciate your feedback!