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Although the staff had little trouble understanding English over the phone, overall the stay was great. Perfect location, clean and spacious room, would definitely recommend it to friends and family.
Location of the hotel is great. Close to city centre with nice restaurant and next to big shopping mall. Besides that the hotel is located next to the ferries to Gaya Island. Rooms are comfortable. Swimming pool is good, although not too big and area around the pool with bar is pretty small. Although ...
Consider the $ paid, the hotel is acceptable. If can improve room cleanliness and better train staff's attention to details, like provide blanket, bathroom mat, tea bags, etc.., then this hotel is really recommended.
Our room Nexus Club Room was wonderful. Personalized checkin, very friendly staff, complimentary pre-dinner food and drinks, great buffet daily, complimentary 3 garment wash per day, easy to walk around the resort.
The staff were all kind and helpful. They were always greeting you with a smile.complimentary drinks were much appreciated. Thanks to restaurant and kitchen staff for the daily PAPAYA! ! See you again. Hope the Shuttle to town will improve.
Bring earplugs. Lots of motor bikes out in the street. Hotel is luxurious with a nice swimming pool and other amenities. Despite Expedia' listing of available shuttle, the shuttle has no airport service. Very hectic, noisy, and rushed breakfast. We were the only non-Chinese in the breakfast hall. ...
The room allocated to me was in the basement area. Upon checked into the room, the floor was dusty. At night we can heard people talking very loud and it was dam nosy. Toilet was a bit too small and can't move around easily. Toilet ventalisation very poor.
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