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Promenade Hotel Kota Kinabalu

Photo gallery for Promenade Hotel Kota Kinabalu

Front of property – evening/night
Outdoor pool
Free minibar, in-room safe, desk, blackout curtains
Buffet
View from room

Overview of Promenade Hotel Kota Kinabalu

Promenade Hotel Kota Kinabalu

4.0 star property
7.8 out of 10 Good
7.8/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
Map
No 4, Lorong Api-Api 3, Api-Api Centre, Kota Kinabalu, Sabah, 88000

Explore the area

  • Popular LocationImago Shopping Mall9 min walk
  • Popular LocationGaya Street Sunday Market19 min walk
  • Popular LocationSuria Sabah Shopping Mall2 min drive
  • AirportKota Kinabalu (BKI-Kota Kinabalu Intl.)8 min drive

Room options

About this area

Kota Kinabalu

Located on the waterfront, Promenade Hotel Kota Kinabalu is in Downtown Kota Kinabalu, a neighbourhood in Kota Kinabalu with good shopping. Sedco Square and Downbelow Adventure Centre are local attractions and those in the mood for shopping can visit Plaza Wawasan and Oceanus Waterfront Mall. Looking to enjoy an event or a game while in town? See what's happening at Likas Stadium or Sabah Indoor Climbing Centre.
Visit our Kota Kinabalu travel guideOpens in a new window
Map

What's nearby

  • Kota Kinabalu Esplanade - 5 min walk
  • Oceanus Waterfront Mall - 6 min walk
  • Imago Shopping Mall - 9 min walk
  • Gaya Street Sunday Market - 19 min walk
  • Suria Sabah Shopping Mall - 2 min drive

Getting around

  • Tanjung Aru Station - 7 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 8 min drive

Restaurants

  • Big Fish - 5 min walk
  • Dynasty Restaurant 皇朝酒樓 - 1 min walk
  • Promenade Breakfast Buffet - 1 min walk
  • 金糖 Gam Tong Hong Kong Recipe - 6 min walk
  • Selera Laksamana, Anjung Senja - 6 min walk

About this property

Promenade Hotel Kota Kinabalu

4-star hotel located in Downtown Kota Kinabalu
Consider a stay at Promenade Hotel Kota Kinabalu and take advantage of an airport shuttle, a corner/local shop and 2 cafes. Treat yourself to a manicure/pedicure or other spa services. Enjoy Fusion cuisine and happy hour at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An outdoor pool
  • Local cuisine breakfast (surcharge), luggage storage and smoke-free property
  • Free newspapers, 2 meeting rooms and concierge services
  • Wedding services, a front desk safe and tour/ticket information
  • Guest reviews give good marks for the helpful staff, proximity to shopping and overall condition
Room features
All 446 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free stocked minibars and free WiFi. Guests reviews speak well of the spacious rooms at the property.
Other amenities include:
  • Bathrooms with bidets and free toiletries
  • LCD TVs with satellite channels
  • Electric kettles, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Pick-up airport shuttle (surcharge) from 7 AM to 10 PM
  • Airport shuttle on request

Food and drink

  • Local cuisine breakfast available for a fee daily 6:30 AM–10 AM: MYR 46 for adults and MYR 23 for children
  • 2 restaurants and 2 coffee shops
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Promenade Cafe
  • Dynasty Restaurant
  • Lobby Lounge

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (8396 square feet)
  • Meeting rooms - 2

Spa

  • Manicures and pedicures

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free minibar

More

  • Desk
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe

Similar properties

Policies

Check-in

Check-in from 2 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from May 3 2023 to September 30 2023 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 100.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for local cuisine breakfast: from approximately MYR 46 for adults and from MYR 23 for children
  • Airport shuttle fee: MYR 50 per vehicle
  • Rollaway bed fee: MYR 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector, a security system and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Promenade
Promenade Hotel
Promenade Hotel Kota Kinabalu
Promenade Kota Kinabalu
Promenade Hotel Kota Kinabalu, Sabah
Promenade Kota Kinabalu
Promenade Hotel Kota Kinabalu Hotel
Promenade Hotel Kota Kinabalu Kota Kinabalu
Promenade Hotel Kota Kinabalu Hotel Kota Kinabalu

Frequently asked questions

Does Promenade Hotel Kota Kinabalu have a pool?

Yes, this property has an outdoor pool. One of the swimming pools will be unavailable from May 3 2023 until September 30 2023 (dates subject to change).

How much does it cost to stay at Promenade Hotel Kota Kinabalu?

As of 2 Jun 2023, prices found for a 1-night stay for 2 adults at Promenade Hotel Kota Kinabalu on 5 Jun 2023 start from RM 292.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Promenade Hotel Kota Kinabalu pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Promenade Hotel Kota Kinabalu?

Check-in is from 2 PM - anytime.

What time is check-out at Promenade Hotel Kota Kinabalu?

Checkout is at noon.

Does Promenade Hotel Kota Kinabalu provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs 7 AM-10 PM on request. A fee of MYR 50 per vehicle applies.

Where is Promenade Hotel Kota Kinabalu located?

Located in Downtown Kota Kinabalu, this hotel is steps away from Oceanus Waterfront Mall and Kota Kinabalu Esplanade. Warisan Square and Plaza Wawasan are also within 10 minutes.

Promenade Hotel Kota Kinabalu Reviews

Promenade Hotel Kota Kinabalu Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 141 out of 491 reviews" "
" "10 - Excellent 29%
Rating 8 - Good. 228 out of 491 reviews" "
" "8 - Good 46%
Rating 6 - Okay. 70 out of 491 reviews" "
" "6 - Okay 14%
Rating 4 - Poor. 38 out of 491 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 14 out of 491 reviews" "
" "2 - Terrible 3%

7.8/10

Cleanliness

7.8/10

Staff & service

7.7/10

Amenities

7.5/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Maree

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sadly this hotel did not meet our expectations. Although a pool is advertised, the pool has actually been closed for some time. The gym facilities are very run down and most machines do not work or a poorly maintained. The gym areas have obviously had lots of water issues ie. probably leaking air conditioners which makes the area damp and pungent. Staff are excellent and the breakfasts' great.
Stayed 6 nights in May 2023

8/10 Good

SIM KEE

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Check in was slow. No bedroom slipper. Asked for shaving kit; they gave sewing kit. The electricity supply was cut off momentarily at night. The wifi (PH10) was down from night (when power cut) till next day (mid morning)
Stayed 2 nights in Feb 2023

8/10 Good

Abdul Rahman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Situated in a peacefull stretch of them street
Stayed 1 night in Jan 2023

4/10 Poor

Jeswant

Travelled with family
Disliked: Staff & service, property conditions & facilities
Arrived after checkin time but was told rooms werent ready..They had to move us to different floors different from what we booked (connecting). Both rooms fridge not working, one acond was on super cold and cannot be adjusted and one safe was faulty. These were reported on day 1, 2 and 3 but noone came to do anything. Fortunately we had a parking space given so thats a big thanks. On checkin day, the lady who was doing the checkin was not very friendly but fortunately her partner helped us out. Breakfast was good and staff there were very friendly and helpful. Overall I was pretty disappointed as I have stayed there pre Covid and was then impressed but not now.
Stayed 3 nights in Jan 2023

10/10 Excellent

MUHAMMAD AZLAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lol. Promenade Hotel never disappoint. I have stayed there numerous times.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Very nice stay. Carpets are dated and needs thorough cleaning or replacing. Breakfast was good, but the staff was too eager to clear the tables, even when I had a full plate of food as I went to refill my coffee

4/10 Poor

Yuichiro, Singapore

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hot water in bathroom was not available. I had to take a cold shower.

8/10 Good

Komala, Petaling Jaya

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Overall ok

10/10 Excellent

Mohammad Rizdun Bin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Nov 2022

10/10 Excellent

Mohammad Rizdun Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good to stay
Stayed 2 nights in Oct 2022