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Overview of Promenade Hotel Kota Kinabalu

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Featured image
Outdoor pool
Outdoor pool
Outdoor pool
Free minibar, in-room safe, desk, blackout curtains

Promenade Hotel Kota Kinabalu

4 out of 5

3.9/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationOceanus Waterfront Mall6 min walk
    Popular LocationImago Shopping Mall8 min walk
    Popular LocationKK Plaza13 min walk
    AirportKota Kinabalu (BKI-Kota Kinabalu Intl.)8 min drive

Choose dates to view prices

About this area

Kota Kinabalu

Located on the waterfront, Promenade Hotel Kota Kinabalu is in Kota Kinabalu's Downtown Kota Kinabalu neighbourhood, an area with good shopping. Sutera Harbour and Jesselton Point Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Imago Shopping Mall and Centre Point. Anjung Samudera and Sedco Square are also worth visiting.
Popular Location

What's nearby

  • Warisan Square - 5 min walk
  • Oceanus Waterfront Mall - 6 min walk
  • Centre Point - 8 min walk
  • Imago Shopping Mall - 8 min walk
  • KK Plaza - 13 min walk

Getting around

  • Tanjung Aru Station - 7 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 8 min drive

Restaurants

  • Where to eat
  • Promenade Cafe – Pool-view buffet restaurant offering fusion cuisine. Serves breakfast, lunch and dinner daily.
  • Dynasty Restaurant – Restaurant offering Asian cuisine. Serves lunch and dinner daily.
  • Lobby Lounge – Bar offering fusion cuisine. Serves light fare daily, happy hour available.

About this property

Promenade Hotel Kota Kinabalu

Waterfront Kota Kinabalu hotel in Downtown Kota Kinabalu, walk to Imago Shopping Mall
This smoke-free hotel features 2 restaurants, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, 2 coffee shops/cafés, a snack bar/deli and a sauna are on-site. All 446 rooms offer free WiFi, free minibar items and LCD TVs with satellite channels. 24-hour room service, electric kettles and free bottled water are among the other amenities available to guests.
Promenade Hotel Kota Kinabalu offers 446 forms of air-conditioned accommodation with free minibar items and a safe. LCD televisions come with satellite channels. Bathrooms include bidets, complimentary toiletries and hairdryers.

This Kota Kinabalu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MYR 4 per day)
  • Pick-up airport shuttle (surcharge) from 7 AM to 10 PM
  • Airport shuttle on request

Food and drink

  • Local cuisine breakfast available for a fee daily 6:30 AM–10 AM: MYR 18 for adults and MYR 18 for children
  • 2 restaurants and 2 coffee shops
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Sauna

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • Business centre
  • Conference space (8396 square feet)
  • Meeting rooms 2

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free minibar

More

  • Desk
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe

Policies

Check-in

Check-in from 2 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 12 October 2020 to 14 December 2020 (dates subject to change).
The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 55.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for local cuisine breakfast: MYR 18 for adults and MYR 18 for children (approximately)
  • Airport shuttle fee: MYR 50 per vehicle
  • Self-parking fee: MYR 4 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 55.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector, a security system and window guards

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Promenade
Promenade Hotel
Promenade Hotel Kota Kinabalu
Promenade Kota Kinabalu
Promenade Hotel Kota Kinabalu, Sabah
Promenade Kota Kinabalu
Promenade Hotel Kota Kinabalu Hotel
Promenade Hotel Kota Kinabalu Kota Kinabalu
Promenade Hotel Kota Kinabalu Hotel Kota Kinabalu

Frequently asked questions

3.9
Good
Rating 5 - Excellent. 123 out of 445 reviews
5 - Excellent 28%
Rating 4 - Good. 211 out of 445 reviews
4 - Good 47%
Rating 3 - Okay. 65 out of 445 reviews
3 - Okay 15%
Rating 2 - Poor. 34 out of 445 reviews
2 - Poor 8%
Rating 1 - Terrible. 12 out of 445 reviews
1 - Terrible 3%

3.9/5

Cleanliness

3.9/5

Staff & service

3.8/5

Amenities

3.7/5

Property conditions & facilities

4/5 Good

Business traveller
Good location. Overall good. Convenient and centre of city.
Stayed 2 nights in Jan 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 1 night and it was so good. Everything is fine. So clean and the foods just nice.
Stayed 1 night in Jan 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

2/5 Poor

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Limited choice of breakfast. Staying for 10 nights but was given connecting room. Housekeeping is good.
Stayed 10 nights in Sep 2020