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Promenade Hotel Kota Kinabalu

Photo gallery for Promenade Hotel Kota Kinabalu

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Free minibar, in-room safe, desk, blackout curtains

Overview of Promenade Hotel Kota Kinabalu

Promenade Hotel Kota Kinabalu

4.0 star property

3.9/5 Good

Top rated for staff & service (3.9/5)

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
No 4, Lorong Api-Api 3, Api-Api Centre, Kota Kinabalu, Sabah, 88000

Explore the area

  • Popular LocationOceanus Waterfront Mall6 min walk
  • Popular LocationImago Shopping Mall8 min walk
  • Popular LocationKK Plaza13 min walk
  • AirportKota Kinabalu (BKI-Kota Kinabalu Intl.)8 min drive

Choose dates to view prices

About this area

Kota Kinabalu

Located on the waterfront, Promenade Hotel Kota Kinabalu is in Downtown Kota Kinabalu, a neighbourhood in Kota Kinabalu with good shopping. KK Esplanade and Sapi Island reflect the area's natural beauty and area attractions include Sedco Square and Water World Theme Park.
Visit our Kota Kinabalu travel guideOpens in a new window
Map

What's nearby

  • Warisan Square - 5 min walk
  • Oceanus Waterfront Mall - 6 min walk
  • Centre Point - 8 min walk
  • Imago Shopping Mall - 8 min walk
  • KK Plaza - 13 min walk

Getting around

  • Tanjung Aru Station - 7 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 8 min drive

About this property

Promenade Hotel Kota Kinabalu

4-star hotel in the heart of Downtown Kota Kinabalu
Take advantage of an airport shuttle, a corner/local shop and 2 coffee shops/cafes at Promenade Hotel Kota Kinabalu. Treat yourself to a manicure/pedicure or other spa services. Enjoy Fusion cuisine and happy hour at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • Free self-parking
  • Local cuisine breakfast (surcharge), tour/ticket information and wedding services
  • A front desk safe, free newspapers and luggage storage
  • Guest reviews give good marks for the helpful staff, proximity to shopping and overall condition
Room features
All guest rooms at Promenade Hotel Kota Kinabalu include comforts, such as 24-hour room service and air conditioning, as well as amenities, such as free minibar items and complimentary wireless Internet access. Guests reviews speak well of the size rooms at the property.
Other amenities include:
  • Bathrooms with bidets and free toiletries
  • LCD TVs with satellite channels
  • Electric kettles, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Pick-up airport shuttle (surcharge) from 7 AM to 10 PM
  • Airport shuttle on request

Food and drink

  • Local cuisine breakfast available for a fee daily 6:30 AMā€“10 AM: MYR 36 for adults and MYR 18 for children
  • 2 restaurants and 2 coffee shops
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Promenade Cafe
  • Dynasty Restaurant
  • Lobby Lounge

Things to do

  • Fitness centre
  • Sauna

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (8396 square feet)
  • Meeting rooms - 2

Spa

  • Manicures and pedicures

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free minibar

More

  • Desk
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe

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Hotel
Hotel
4 star
4 star
Guest rating 3.5+
Guest rating 3.5+
Business-friendly
Business-friendly
Parking included
Parking included
Air conditioned
Air conditioned

Policies

Check-in

87% of travellers were happy with check-in
Check-in from 2 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 100.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: MYR 36 for adults and MYR 18 for children (approximately)
  • Airport shuttle fee: MYR 50 per vehicle
  • Rollaway bed fee: MYR 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector, a security system and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Promenade
Promenade Hotel
Promenade Hotel Kota Kinabalu
Promenade Kota Kinabalu
Promenade Hotel Kota Kinabalu, Sabah
Promenade Kota Kinabalu
Promenade Hotel Kota Kinabalu Hotel
Promenade Hotel Kota Kinabalu Kota Kinabalu
Promenade Hotel Kota Kinabalu Hotel Kota Kinabalu

Frequently asked questions

Is Promenade Hotel Kota Kinabalu pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 25 Sept 2022, prices found for a 1-night stay for 2 adults at on 20 Oct 2022 start from RMĀ 232.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Promenade Hotel Kota Kinabalu?

Self-parking is free at this property.

What time is check-in at Promenade Hotel Kota Kinabalu?

Check-in is from 2 PM - anytime.

What time is check-out at Promenade Hotel Kota Kinabalu?

Checkout is at noon.

Does Promenade Hotel Kota Kinabalu provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs 7 AM-10 PM on request. A fee of MYR 50 per vehicle applies.

Where is Promenade Hotel Kota Kinabalu located?

Located in Downtown Kota Kinabalu, this hotel is within a 10-minute walk of Warisan Square, Plaza Wawasan and Oceanus Waterfront Mall. Centre Point and Anjung Samudera are also within 10 minutes.

Can I cancel my reservation for free at Promenade Hotel Kota Kinabalu and receive a full refund?

Yes, Promenade Hotel Kota Kinabalu offers free cancellation on select room rates, because flexibility matters! Please refer to Promenade Hotel Kota Kinabalu cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 132 out of 467 reviews
5 - Excellent 28%
Rating 4 - Good. 219 out of 467 reviews
4 - Good 47%
Rating 3 - Okay. 67 out of 467 reviews
3 - Okay 14%
Rating 2 - Poor. 36 out of 467 reviews
2 - Poor 8%
Rating 1 - Terrible. 13 out of 467 reviews
1 - Terrible 3%

3.9/5

Cleanliness

3.9/5

Staff & service

3.8/5

Amenities

3.7/5

Property conditions & facilities

3.8/5

Eco-friendliness
Write a review

5/5 Excellent

Arthur
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and professional. The restaurants were great. The location was excellent near to a huge shopping mall in the newer part of Kota Kinabalu and close to the seashore.
Stayed 1 night in Sep 2022

5/5 Excellent

HYGINUS, W. P. LABUAN
Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good time. Commendable variety for breakfast.
Stayed 2 nights in Aug 2022

4/5 Good

Rapaiah
Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pro: The hotel is near seafood eateries, Centrepoint shopping mall, convenience stores, laundromat. The breakfast buffet spread is excellent and the food is good. The staff are friendly and the service is good.šŸ‘šŸ‘šŸ‘šŸ‘ Con: The room that my hubby and I was first assigned had aircon problem and the room was hot. We tolerated for 2 nights and after our feedback we were transferred to another room on the 3rd night.
Stayed 6 nights in Aug 2022

5/5 Excellent

HIN CHUAN
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym need to renovate
Stayed 2 nights in Jul 2022

4/5 Good

ARAMAN BIN
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thanks
Stayed 2 nights in Jul 2022

2/5 Poor

Keith
Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Front Office Staff needs training and alot improvement needed.
Stayed 1 night in Jun 2022

4/5 Good

Sukri
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakaway vacation
It is an amazing trip with lots of activities and the accommodation is brilliant.
Stayed 4 nights in Mar 2022

5/5 Excellent

jaidi
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth spending money
Stayed 3 nights in Feb 2022

4/5 Good

Zulkipli
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2022

5/5 Excellent

Zulkafli
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good location dan sea view
Stayed 2 nights in Jan 2022