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Mercure Kota Kinabalu City Centre

Photo gallery for Mercure Kota Kinabalu City Centre

Superior Room, 1 King Bed, View | View from room
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board

Overview of Mercure Kota Kinabalu City Centre

UNESCO Sustainable Travel Pledge

Mercure Kota Kinabalu City Centre

4.0 star property

7.8/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
41, Jalan Gaya, Pusat Bandar, Kota Kinabalu, Sabah, 88000

Explore the area

  • Popular LocationJesselton Point Ferry Terminal8 min walk
  • Popular LocationKota Kinabalu Central Market12 min walk
  • Popular LocationKK Plaza12 min walk
  • AirportKota Kinabalu (BKI-Kota Kinabalu Intl.)17 min drive

Room options

About this area

Kota Kinabalu

Located by the sea, Mercure Kota Kinabalu City Centre is in Downtown Kota Kinabalu, a walkable area in Kota Kinabalu with good shopping. KK Esplanade and Signal Hill Observatory Platform reflect the area's natural beauty and area attractions include Sedco Square and Downbelow Adventure Centre. Looking to enjoy an event or a game while in town? See what's happening at Likas Stadium or Sabah Indoor Climbing Centre.

What's nearby

  • Gaya Street Sunday Market - 7 min walk
  • Jesselton Point Ferry Terminal - 8 min walk
  • Suria Sabah Shopping Mall - 8 min walk
  • Kota Kinabalu Central Market - 12 min walk
  • KK Plaza - 12 min walk

Getting around

  • Tanjung Aru Station - 10 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 17 min drive

About this property

Mercure Kota Kinabalu City Centre

4-star eco-friendly hotel located in Downtown Kota Kinabalu
A coffee shop/cafe, dry cleaning/laundry services and 2 bars are just a few of the amenities provided at Mercure Kota Kinabalu City Centre. Enjoy Italian cuisine and happy hour at the two on-site restaurants. In addition to a fitness centre and a business centre, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
  • A front desk safe, a lift and a 24-hour front desk
  • Concierge services, luggage storage and a porter/bellboy
  • Guest reviews give good marks for the overall value and proximity to shopping
Room features
All 310 rooms have comforts such as 24-hour room service and air conditioning, in addition to perks such as free WiFi and safes. Guest reviews speak positively of the overall comfort rooms at the property.
More amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with cable channels
  • Electric kettles, daily housekeeping and desks

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MYR 20 per night)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 65 for adults and MYR 32.5 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Fratini's
  • Mou Passant
  • Compass

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MYR 65 for adults and MYR 32.5 for children (approximately)
  • Self-parking fee: MYR 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Mercure Kota Kinabalu City Centre Opening September 2016 Hotel
Mercure Opening September 2016 Hotel
Mercure Kota Kinabalu City Centre Opening September 2016
Mercure Opening September 2016
Mercure Kota Kinabalu City Centre Opening November 2016 Hotel
Mercure Opening November 2016 Hotel
Mercure Kota Kinabalu City Centre Opening November 2016
Mercure Opening November 2016
Mercure Kota Kinabalu City Centre Opening April 2017 Hotel
Mercure Opening April 2017 Hotel
Mercure Kota Kinabalu City Centre Opening April 2017
Mercure Opening April 2017
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre (Opening December 2017)
Mercure Kota Kinabalu City Centre (Opening April 2017)
Mercure Kota Kinabalu City Centre (Opening November 2016)
Mercure Kota Kinabalu City Centre (opening March 2016)
Mercure Kota Kinabalu City Centre (Opening October 2016)
Mercure Kota Kinabalu City Centre (Opening September 2016)
Mercure Kota Kinabalu City Centre (opening June 2016)
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre Kota Kinabalu
Mercure Kota Kinabalu City Centre Hotel Kota Kinabalu

Frequently asked questions

Does Mercure Kota Kinabalu City Centre have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at ?

As of 9 Dec 2022, prices found for a 1-night stay for 2 adults at on 14 Dec 2022 start from RM 195.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Kota Kinabalu City Centre pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Kota Kinabalu City Centre?

Self-parking is available for MYR 20 per night.

What time is check-in at Mercure Kota Kinabalu City Centre?

Check-in is from 3:00 PM - anytime.

What time is check-out at Mercure Kota Kinabalu City Centre?

Checkout is at noon.

Where is Mercure Kota Kinabalu City Centre located?

Located in Downtown Kota Kinabalu, this eco-friendly hotel is within a 10-minute walk of Gaya Street Sunday Market, Wisma Merdeka, and Jesselton Point Ferry Terminal. Suria Sabah Shopping Mall and Atkinson Clock Tower are also within 10 minutes.

Can I cancel my reservation for free at Mercure Kota Kinabalu City Centre and receive a full refund?

Yes, Mercure Kota Kinabalu City Centre offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Kota Kinabalu City Centre cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

7.8

Good

Rating 10 - Excellent. 178 out of 586 reviews" "
" "10 - Excellent 30%
Rating 8 - Good. 257 out of 586 reviews" "
" "8 - Good 44%
Rating 6 - Okay. 82 out of 586 reviews" "
" "6 - Okay 14%
Rating 4 - Poor. 46 out of 586 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 23 out of 586 reviews" "
" "2 - Terrible 4%

7.9/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.7/10

Property conditions & facilities

7.9/10

Eco-friendliness

10/10 Excellent

Dharmanandan, Puchong
Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained and excellent front desk team.

8/10 Good

Mei Fong
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a one bedroom apt . It was clean and has a big balcony . It was within walking distance to food , shopping and the jetty . Good strategic location if you are on foot .
Stayed 3 nights in Oct 2022

8/10 Good

Verified traveller
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Tan
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for shopping!
The best location for my stay as it was so near with all the shopping mall... thanks to all the staff who attend us during our stay!
Stayed 3 nights in Jul 2022

8/10 Good

ng
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2022

8/10 Good

Mohd Redzwa
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Mohd Amiruddin
Stayed 1 night in Mar 2022

10/10 Excellent

Rose
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Car parking didnt provided
Stayed 2 nights in Mar 2022

8/10 Good

Siew Lan
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

Thiam Soon
Business traveller
Disliked: Cleanliness, staff & service, room comfort
lousy
I'm disappointed that your service and facilities are below par. Firstly your curtain is not well maintained and upkeep is bad with torn on it ( please refer to photo). Secondly your hotel is not providing the basic in room coffee and tea bag, While I request from the front desk he replies the coffee is "By request only" Wow I thought it must be a luxury or hi quality of coffee. It makes me speechless when the housekeeper sends me the unknown brand instant coffee and I am doubtful about consuming it. Thirdly while I planning walk to nearby convenience store it was raining dog and cat I'm request umbrella from the concierge, he told me that hotel not providing umbrella, it make me feel the unpleasure to staying your hotel for the next visit. However I hope you can improve on what I've commented.
Stayed 1 night in Jan 2022