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The Palace Hotel Kota Kinabalu

Photo gallery for The Palace Hotel Kota Kinabalu

Exterior
Outdoor pool
Outdoor pool
Outdoor pool
Superior Room, 2 Single Beds | 1 bedroom, minibar, in-room safe, desk

Overview of The Palace Hotel Kota Kinabalu

The Palace Hotel Kota Kinabalu

4.0 star property

7.8/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
No. 1 Jalan Tangki, Karamunsing, Kota Kinabalu, Sabah, 88100

Explore the area

  • Popular LocationOceanus Waterfront Mall18 min walk
  • Popular LocationImago Shopping Mall19 min walk
  • Popular LocationKK Plaza20 min walk
  • AirportKota Kinabalu (BKI-Kota Kinabalu Intl.)13 min drive

Room options

About this area

Kota Kinabalu

The Palace Hotel Kota Kinabalu is located in Downtown Kota Kinabalu, a neighbourhood in Kota Kinabalu, and is near the airport. The area's natural beauty can be seen at KK Esplanade and Signal Hill Observatory Platform, while Sabah State Museum and Mari Mari Cultural Village are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Likas Stadium or Sabah Indoor Climbing Centre.
Visit our Kota Kinabalu travel guideOpens in a new window
Map

What's nearby

  • Kompleks Karamunsing - 5 min walk
  • Sedco Square - 12 min walk
  • Oceanus Waterfront Mall - 18 min walk
  • Imago Shopping Mall - 19 min walk
  • KK Plaza - 20 min walk

Getting around

  • Tanjung Aru Station - 5 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 14 min drive

About this property

The Palace Hotel Kota Kinabalu

4-star hotel located in Downtown Kota Kinabalu
You can look forward to a poolside bar, a terrace and a garden at The Palace Hotel Kota Kinabalu. For some rest and relaxation, visit the sauna or the steam room. Be sure to enjoy a meal at Tangerine Restaurant, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
Other perks include:
  • An outdoor pool and a children's pool
  • Free self-parking, plus extended parking (surcharge)
  • Buffet breakfast (surcharge), a free shopping centre shuttle and luggage storage
  • A lift, a front desk safe and barbecues
  • Guest reviews say great things about the location
Room features
All 150 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
More amenities include:
  • 2 bathrooms with rainfall showers and bidets
  • 32-inch LCD TVs with satellite channels
  • Separate dining areas, fridges and coffee/tea makers

Languages

Chinese (Mandarin), English, Indonesian, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Extended parking on site (MYR 40 per night)
  • Wheelchair-accessible parking available
  • Free off-site parking
  • Free shopping centre shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: MYR 40 for adults and MYR 20 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Tangerine Restaurant

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Separate dining area
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • 2 bathrooms
  • Bidet
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Dining room
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe

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Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Early check-in fee: MYR 150
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MYR 40 for adults and MYR 20 for children (approximately)
  • Extended parking fee: MYR 40 per night
  • Early check-in fee: MYR 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Palace Hotel Kota Kinabalu
Palace Kota Kinabalu
The Palace Hotel Kota Kinabalu Sabah
The Palace Kota Kinabalu
The Palace Hotel Kota Kinabalu Hotel
The Palace Hotel Kota Kinabalu Kota Kinabalu
The Palace Hotel Kota Kinabalu Hotel Kota Kinabalu

Frequently asked questions

Does The Palace Hotel Kota Kinabalu have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at ?

As of 30 Nov 2022, prices found for a 1-night stay for 2 adults at on 1 Dec 2022 start from RM 165.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Palace Hotel Kota Kinabalu pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Palace Hotel Kota Kinabalu?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at The Palace Hotel Kota Kinabalu?

Check-in is from 2:00 PM - midnight. Early check-in is available for a fee of MYR 150 (subject to availability).

What time is check-out at The Palace Hotel Kota Kinabalu?

Checkout is at noon.

Where is The Palace Hotel Kota Kinabalu located?

Located in Downtown Kota Kinabalu, this hotel is within a 10-minute walk of All Saint's Cathedral, Kompleks Karamunsing and Kompleks Asia City. Plaza Wawasan and Sedco Square are also within 15 minutes.

Can I cancel my reservation for free at The Palace Hotel Kota Kinabalu and receive a full refund?

Yes, The Palace Hotel Kota Kinabalu offers free cancellation on select room rates, because flexibility matters! Please refer to The Palace Hotel Kota Kinabalu cancellation policy on our site for more details about any exclusions or requirements.

The Palace Hotel Kota Kinabalu Reviews

The Palace Hotel Kota Kinabalu Reviews

Overall score and ratings

7.8

Good

Rating 10 - Excellent. 83 out of 309 reviews" "
" "10 - Excellent 27%
Rating 8 - Good. 134 out of 309 reviews" "
" "8 - Good 43%
Rating 6 - Okay. 64 out of 309 reviews" "
" "6 - Okay 21%
Rating 4 - Poor. 24 out of 309 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 4 out of 309 reviews" "
" "2 - Terrible 1%

7.7/10

Cleanliness

8.1/10

Staff & service

7.9/10

Amenities

7.4/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Excellent

Mark
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Excellent staff service and very polite attentive staff. Excellent breakfast. Environmentally attentive. All at an excellent price range. Highly recommended and will stay there again whenever I am in that area.
Stayed 4 nights in Nov 2022

10/10 Excellent

James
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only spent one night but I found this hotel very good. They wanted to upgrade us to their best room, but gave a weird look when we requested twin beds. That gave me a chuckle. This hotel would be one of my top choices to stay.
Stayed 1 night in May 2022

8/10 Good

Hossin
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Verified traveller
Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
the breakfast is not enough for us... and didn't have much choice...
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

GILDDY
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Jul 2020

10/10 Excellent

Yinyin
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller
Business traveller, Travelled with partner
Liked: Property conditions & facilities
OK except the breakfast spread was limited
Stayed 1 night in Feb 2020

8/10 Good

Niran, Kuala Lumpur
Liked: Staff & service
Exterior looks spruced up. Rooms are adequate. However special touches makes up for any deficiencies. Fruits, cookies, welcome drink to name a few.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller
Travelled with group
Disliked: Amenities, property conditions & facilities
Very Convenient location but old hotel.
Stayed 2 nights in Dec 2019