Ascott Serendah hotels

"Very friendly staff. "

"Phenomenal location around the city center. Tax test to the towers and great dining all around. I highly recommend."

"Was very conveniently located; very clean and well maintained. Excellent service staff. "

"Great hotel, nice pool, close to shops and restaurants. "

"Great breaky choices and it was lovely to relax in and around the pool after going out nearby. I do think the pool area needs more umbrellas for shade options. Housekeeping staff were wonderful, friendly and thought of everything we needed before we even asked. Kader in particular stood out for his professional demeanour, helpfulness and friendliness. We will be back again and recommending to friends."

"Great location - next to Petronas Towers. Short walk to bars, restaurants, shopping mall and metro station. We stayed in a club room and the club lounge was like an oasis - lovely food and drinks with perfect views from the 24th floor. Swimming pool area was lovely - got very busy but always managed to find a sunbed. Staff were exceptional, particular the lovely man from Penang in the club lounge (sorry can’t remember his name) and the doormen. Only slight disappointment was breakfast - just didn’t do it for me. Would go back in a heartbeat."

"Breakfast: staff are hardworking, although you can see in their faces that they are quite exhausted. I appreciate all the dining staff for your dedication for this job. Quite a variety of food, it was average; not great! They ran out of roti one time, had to use packaged. Hey, at least, they provided. Pancakes, meh; Jams, Kaya, not good. Omelette station - good! Malaysian food - just ok. Fried rice was bland, Noodles were not great. My favourite were the fresh cut fruits, loaded on those! Guava juice, superb! Lamb dish - super great! Stick to this when you visit. Coffee - meh. Elevators are super busy, some guests are rude. If you want a peaceful breakfast, go before 0800. Pool: a bit cold for us, as it was quite raining & thunderstorms. Although, summer time, this will be a great place to spend your afternoons after a long walk. Rooms: We stayed x 4 nights, our linens were never changed. Pillows are horrible, too soft, overused and flat. Bath towels are clean but not white, over used. Too much dust in our room. If you inspect the windowsills, layer of dusts are present. Not great for those who have allergies. Lemongrass tea: I was always looking forward to have this drink in the afternoon, drank couple of glasses before heading to our room. Concierge/Valet/Doorman: all great, happy smiles. Manager: wish he would get up and help his staff instead of always being seen on the computer. I know you have things to do too. Photos in Expedia: that by the pool. Sauna: nice"

"Great location, friendly staff. Only opened in 2025 so everything was brand new. Room was spacious and modern"

"Properly lobby is under some renovation, it’s lack of space for people to get around and waiting "