Sandos Caracol Nature Resort & Water Park All Inclusive

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Tarikh

April 2026

Mei 2026

Baik

Kemudahan popular

Kolam renang
Tab panas
Merangkumi semua
Spa
Termasuk parkir
Wi-Fi percuma

RM1,369 jumlah

termasuk cukai & fi

12 Mei - 13 Mei

Pilihan bilik

Semak ketersediaan untuk tarikh ini

Malam ini

Apr 17 - Apr 18

Esok

Apr 18 - Apr 19

Bar mini percuma, peti besi dalam bilik, meja

Room Superior with Pool View

39 meter persegi
Boleh menampung 4

Suite Master with Pool View

62 meter persegi
Boleh menampung 4

Suite Premium with Pool View

62 meter persegi
Boleh menampung 4

Room Superior

30 meter persegi
Boleh menampung 4

Pool View Superior

Baik

Pemandangan laut
39 meter persegi
1 bilik tidur
Boleh menampung 4
2 Katil Ratu (Queen) ATAU 1 Katil Raja (King)

Pool View Penthouse

Pemandangan laut
62 meter persegi
1 bilik tidur
Boleh menampung 4
1 Katil Raja (King) dan 1 Katil Sofa Bujang

Pool View 1 Bedroom Suite

Baik

Pemandangan laut
62 meter persegi
1 bilik tidur
Boleh menampung 4
1 Katil Raja (King) dan 1 Katil Sofa Bujang

Eco Family Superior

Sangat baik

Pemandangan taman
30 meter persegi
1 bilik tidur
Boleh menampung 4
1 Katil Raja (King) dan 1 Katil Dua Tingkat Bujang

Eco Family Suite

Baik

Pemandangan taman
41 meter persegi
1 bilik tidur
Boleh menampung 5
1 Katil Raja (King) dan 1 Katil Dua Tingkat Bujang

Eco Family Penthouse

Cemerlang

Pemandangan taman
64 meter persegi
2 bilik tidur
Boleh menampung 5
1 Katil Raja (King) dan 1 Katil Dua Tingkat Bujang XL

Superior Select Adults Only

Baik

Pemandangan taman
39 meter persegi
1 bilik tidur
Boleh menampung 2
1 Katil Raja (King) ATAU 2 Katil Ratu (Queen)

Deluxe Select Adults Only

Sangat baik

Pemandangan taman
41 meter persegi
1 bilik tidur
Boleh menampung 2
1 Katil Raja (King) dan 1 Katil Sofa Bujang

Penthouse Select Adults Only

Baik

Pemandangan taman
62 meter persegi
1 bilik tidur
Boleh menampung 2
1 Katil Raja (King) dan 1 Katil Sofa Bujang

Suite Superior with View

41 meter persegi
Boleh menampung 2

Suite Superior with View

41 meter persegi
Boleh menampung 3

Suite Superior with View

41 meter persegi
Boleh menampung 4

Suite Superior with View

41 meter persegi
Boleh menampung 3

Suite Superior with View

41 meter persegi
Boleh menampung 4

Suite Superior With View

41 meter persegi
Boleh menampung 5

Suite Superior with View

41 meter persegi
Boleh menampung 3

Suite Superior with View

41 meter persegi
Boleh menampung 4

Suite Superior With View

41 meter persegi
Boleh menampung 5

Suite Premium with Garden View

64 meter persegi
Boleh menampung 2

Suite Premium with Garden View

64 meter persegi
Boleh menampung 2

Suite Premium

64 meter persegi
Boleh menampung 3

Suite Premium

64 meter persegi
Boleh menampung 4

Suite Premium

64 meter persegi
Boleh menampung 4

Suite Premium With Garden View

64 meter persegi
Boleh menampung 5

Suite Premium with Garden View

64 meter persegi
Boleh menampung 4

Suite Premium with Garden View

64 meter persegi
Boleh menampung 4

Suite Premium With Garden View

64 meter persegi
Boleh menampung 5

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Merangkumi Semua
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Mesra haiwan kesayangan

RM4,707 jumlah

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15 Mei - 16 Mei

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

Pusat Bandar Playa del Carmen

Kolam renang
Tab panas
Merangkumi semua
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RM1,401 jumlah

termasuk cukai & fi

10 Mei - 11 Mei

Log masuk untuk melihat diskaun dan faedah yang layak. Lebih banyak ganjaran untuk lebih banyak pengembaraan!

Log masuk Daftar sekarang, ia percuma

Tentang kawasan sekitar

Corasol, sebuah kawasan kejiranan di Playa del Carmen, Sandos Caracol Nature Resort & Water Park All Inclusive bersebelahan padang golf dan di pantai. Quinta Avenida dan Central Square merupakan tempat menarik popular dan keindahan semula jadi kawasan ini dapat dilihat di Pantai Maroma dan Yal-ku Lagoon. Gran Coyote Golf dan Pusat Beli-belah Quinta Alegría adalah dua lagi cadangan tempat untuk dikunjungi. Terokai kembara aktiviti air di kawasan ini dengan luncur angin berdekatan, atau nikmati aktiviti luar yang menarik dengan terjun udara. Layari panduan perjalanan Playa del Carmen kami

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Tempat berdekatan

Quinta Avenida
9 min memandu - 5.3 km
Pantai Maroma
19 min memandu - 16.1 km
Taman Tema Xcaret Eco
20 min memandu - 16.5 km
Pantai Xcalacoco
14 min berjalan kaki - 1.2 km
Gran Coyote Golf
5 min memandu - 1.8 km

Bergerak

Cancun, Quintana Roo (CUN-Lapangan Terbang Antarabangsa Cancun) - 46 minit memandu

Restoran

La Laguna
5 min berjalan kaki
El Templo
3 min berjalan kaki
Las Máscaras
4 min berjalan kaki
Bar L'Elefant
1 min berjalan kaki
Snack El nido
2 min berjalan kaki

Tentang hartanah ini

Sandos Caracol Nature Resort & Water Park All Inclusive

Mewah bagi hartanah merangkumi semua berdekatan Gran Coyote Golf

Terletak berdekatan Pusat Beli-belah Quinta Alegría, Sandos Caracol Nature Resort & Water Park All Inclusive menyediakan bersebelahan padang golf, akses taman air percuma dan 2 bar kolam. Hartanah ini ialah tempat yang amat sesuai untuk berjemur di bawah sinaran matahari dengan berhadapan pantai, urut tepi pantai dan kerusi lepak pantai. Nikmatilah lulur badan, rawatan badan dan urut Thai di Spa Sandos, tapak spa. Nikmatilah hidangan di mana-mana 7 tapak restoran. Kelab kesihatan menawarkan kelas yoga dan kelas aerobik; perkara lain untuk dilakukan termasuk ekolancong, denai kembara/berbasikal, and bola tampar. Sebagai tambahan kepada bar renang naik dan teres, tetamu boleh menyambung untuk akses Internet wayarles percuma di kawasan awam.

Manfaat lain termasuk:

2 kolam renang terbuka dan kolam kanak-kanak, bersama dengan gelongsor air, kerusi lepak pantai dan payung pantai/kolam
Percuma letak kenderaan sendiri
Sewa basikal percuma, gelanggang tenis terbuka dan pengangkutan ulang-alik lapangan terbang pergi-balik (surcaj)
Gelanggang bola pikel terbuka, Bilik rawatan urut dan perahu bermotor di tapak hartanah
Ulasan tetamu memberikan kata-kata yang baik tentang kemudahan mesra keluarga

Ciri-ciri bilik

Semua 956 bilik disertakan dengan keselesaan seperti peti besi muat komputer riba dan ruang kerja komputer riba, sebagai tambahan kepada manfaat seperti penyaman udara dan item bar mini percuma. Ulasan tetamu memberikan kata-kata yang baik tentang kebersihan bilik di hartanah.

Lain-lain kesenangan di semua bilik termasuk:

Berbilang bilik mandi dengan pancuran mandi dan kelengkapan dandanan diri percuma
TV Plasma dengan saluran satelit
Balkoni, pembancuh kopi/teh dan kipas siling

Butiran merangkumi semua

Hartanah ini merangkumi semua. Makanan dan minuman di tapak hartanah termasuk dalam harga bilik (sekatan tertentu mungkin dikenakan).

Gratuiti dan cukai

Termasuk gratuiti.

Makanan dan minuman

Semua makanan bufet dan à la carte, snek dan minuman disertakan

Bar mini dalam bilik (termasuk semua minuman)

Aktiviti air

Aktiviti berkayak

Belayar

Pengajaran selam skuba

Bersnorkel

Luncur air / luncur tiarap

Aktiviti darat

Aktiviti berbasikal

Kemudahan kecergasan

Tenis

Bola tampar

Pelajaran/kelas/permainan

Aerobik

Tarian

Yoga

Hiburan

Hiburan dan aktiviti di tapak

Akses ke kelab di tapak

Persembahan langsung di tapak

Majlis tema

Hartanah serupa

Kolam renang
Tab panas
Merangkumi semua
Spa

RM3,579 jumlah

termasuk cukai & fi

11 Mei - 12 Mei

Kolam renang
Tab panas
Termasuk sarapan
Merangkumi semua

RM1,216 jumlah

termasuk cukai & fi

3 Mei - 4 Mei

Bandingkan hartanah yang serupa

Kemudahan hartanah

Internet

Tersedia di semua bilik: Akses Internet
Tersedia di sesetengah kawasan awam: Wi-fi percuma

Tempat letak kenderaan dan pengangkutan

Pengangkutan ulang-alik lapangan terbang (surcaj)
Tempat letak kenderaan sendiri percuma di tapak hartanah
Letak kenderaan sendiri di tapak adalah terhad

Makanan dan minuman

1 bar berenang
2 bar tepi kolam
7 restoran
9 bar/ruang istirahat
Bar/deli snek
Kopi dan teh di kawasan umum

Aktiviti menarik

1 gelanggang padel terbuka
1 gelanggang pickleball terbuka
1 gelanggang tenis terbuka
2 kolam renang terbuka
5 tab panas
Belayar
Beli-belah
Berkayak
Bersnorkel
Bilik wap
Bola tampar pantai
Bot bermotor peribadi
Denai kembara jalan kaki/berbasikal
Ekolancong
Gelongsor air
Kelab kanak-kanak
Kelab kesihatan
Kelas kecergasan
Kolam kanak-kanak
Layar layang
Meja biliard/pool
Padang golf bersebelahan 18 lubang
Sauna
Selam skuba
Sewaan basikal percuma
Sewaan skuter/basikal berenjin
Spa perkhidmatan penuh
Taman air percuma
Taman permainan
Yoga pantai

Mesra keluarga

2 kolam renang terbuka
Akses taman air percuma
Bar/deli snek
Gelongsor air
Kelab kanak-kanak
Kemudahan dobi
Kolam kanak-kanak
Taman permainan

Kemudahan

ATM
Kedai hadiah/gerai surat khabar
Kemudahan dobi
Meja/kaunter hadapan 24 jam
Peti besi di meja/kaunter hadapan
Salun rambut
Tempat simpanan bagasi

Perkhidmatan tetamu

Bantuan lawatan dan tiket
Kakitangan berbilang bahasa
Pengemasan (harian)
Perkhidmatan cucian kering/dobi
Perkhidmatan perkahwinan
Perkhidmatan rencam
Porter/tukang angkut

Kawasan luar

Di pantai
Kerusi lepak pantai
Kerusi lepak tepi kolam
Payung kolam
Payung pantai
Taman
Teres
Tuala pantai

Spa perkhidmatan penuh

16 bilik rawatan
Aromaterapi
Balut badan
Bilik rawatan pasangan
Bilik wap
Hidroterapi
Kawasan rawatan terbuka
Lulur badan
Mandian Turki
Rawatan muka
Refleksologi
Rias kuku tangan/kaki
Sauna
Spa dibuka setiap hari
Tab panas
Urutan pranatal
Urutan sukan
Urutan Thai
Urutan tisu dalam
Urutan tuaman batu

Kebolehcapaian

Jika anda mempunyai permintaan untuk keperluan kebolehcapaian tertentu, sila hubungi hartanah menggunakan maklumat pada pengesahan tempahan yang diterima selepas membuat tempahan.
Tingkat atas hanya boleh diakses melalui tangga

Lain-lain

3 tingkat
Dewan bankuet
Dibina pada 2005
Kawasan merokok yang dikhaskan

Kemudahan bilik

Bilik tidur

Langsir gelap terus

Bilik mandi

Bilik mandi persendirian
Kelengkapan dandanan diri percuma
Kertas tandas
Pancuran mandi
Pengering rambut
Sabun
Syampu
Tuala disediakan

Hiburan

TV plasma dengan saluran satelit

Makanan dan minuman

Bar mini berisi percuma
Pembancuh kopi/teh

Lain-lain

Kipas siling
Meja
Penyaman udara
Peti besi muat komputer riba
Ruang kerja komputer riba
Seterika/papan seterika
Telefon

Dasar

Daftar masuk

Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: 23:30

Daftar masuk awal tertakluk kepada ketersediaan

Daftar masuk lewat tertakluk kepada ketersediaan

Umur minimum daftar masuk - 18

Daftar keluar

Daftar keluar sebelum 12:00 tengah hari

Daftar keluar lewat tertakluk kepada ketersediaan

Fi daftar keluar lewat akan dikenakan

Arahan daftar masuk khas

Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah

Maklumat yang disediakan oleh pihak hartanah mungkin diterjemahkan menggunakan alat terjemahan automatik

Taman air akan ditutup satu hari seminggu untuk penyelenggaraan pencegahan. Taman air dibuka dari 10:00 pagi hingga 5:00 petang untuk dewasa dan dari 9:00 pagi hingga 6:00 petang untuk kanak-kanak.

Kaedah akses

Kaunter hadapan dengan kakitangan

Haiwan peliharaan

Haiwan kesayangan tidak dibenarkan

Kanak-kanak dan katil tambahan

Kanak-kanak adalah dialu-alukan

Tempat tidur bayi (katil bayi) tidak disediakan

Jenis bayaran hartanah

Maklumat penting

Fi

Anda akan diminta membayar caj-caj berikut di hartanah. Fi mungkin termasuk cukai yang berkenaan:

Perkhidmatan sanitasi: MXN85 semalam
Deposit kerosakan sebanyak MXN 5000 perlu dibayar sebelum daftar masuk.

Kami telah menyertakan semua caj yang disediakan kepada kami oleh hartanah.

Kemudahan tambahan

Daftar keluar lewat tersedia dengan fi (tertakluk pada ketersediaan)

Senarai di atas mungkin tidak menyeluruh. Bayaran dan deposit mungkin tidak merangkumi cukai dan tertakluk kepada perubahan.

Untuk makluman anda

Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah

Pengenalan bergambar keluaran kerajaan dan kad kredit mungkin diperlukan semasa daftar masuk untuk bayaran sampingan

Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin

Hartanah ini menerima kad kredit, kad debit dan wang tunai

Ciri-ciri keselamatan di hartanah ini termasuk pengesan karbon monoksida, pengesan asap, dan pengadang tingkap

Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai

Nombor Pendaftaran Hartanah 008-007-006283/2025

Perkara yang kami harus menyebut

Hartanah ini tidak mempunyai lif

Fi untuk makan malam gala Tahun Baru mandatori adalah termasuk dalam jumlah harga yang dipaparkan untuk penginapan pada 31 Disember

Hanya tetamu berdaftar yang dibenarkan dalam bilik tamu

Tetamu di bawah 18 tahun tidak dibenarkan masuk ke dalam kelab kesihatan, kemudahan kecergasan atau tab panas, manakala tetamu di bawah 6 tahun hanya dibenarkan masuk ke dalam kolam renang dengan pengawasan orang dewasa

Tetamu di bawah 18 tahun tidak dibenarkan masuk ke spa

Hartanah ini mengalu-alukan tetamu daripada semua kecenderungan seksual dan identiti jantina (mesra LGBTQ+)

Hartanah juga dikenali sebagai

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Soalan lazim

Adakah Sandos Caracol Nature Resort & Water Park All Inclusive mempunyai kolam?

Ya, hartanah ini mempunyai 2 kolam renang terbuka dan kolam kanak-kanak.

Berapa kos yang diperlukan untuk menginap di Sandos Caracol Nature Resort & Water Park All Inclusive?

Setakat 17 Apr 2026, harga yang ditemui untuk penginapan 1 malam bagi 2 dewasa di Sandos Caracol Nature Resort & Water Park All Inclusive pada 12 Mei 2026 bermula serendah RM1,104, tidak termasuk cukai dan fi. Harga ini berdasarkan harga satu malam paling rendah yang ditemui dalam 24 jam yang lalu untuk penginapan dalam masa 30 hari akan datang. Harga tertakluk kepada perubahan. Pilih tarikh anda untuk melihat harga yang lebih tepat.

Adakah Sandos Caracol Nature Resort & Water Park All Inclusive mesra haiwan kesayangan?

Tidak, haiwan kesayangan tidak dibenarkan di hartanah.

Berapakah fi parkir di Sandos Caracol Nature Resort & Water Park All Inclusive?

Letak kenderaan sendiri adalah percuma di hartanah ini.

Apakah masa daftar masuk di Sandos Caracol Nature Resort & Water Park All Inclusive?

Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: 23:30. Daftar masuk lewat tersedia ketika masa terhad.

Apakah masa daftar keluar di Sandos Caracol Nature Resort & Water Park All Inclusive?

Daftar keluar adalah jam 12:00 tengah hari. Daftar keluar lewat tersedia dengan fi (tertakluk pada ketersediaan).

Adakah Sandos Caracol Nature Resort & Water Park All Inclusive memberikan pengangkutan ulang-alik ke lapangan terbang?

Ya, terdapat pengangkutan ulang-alik lapangan terbang.

Adakah manfaat merangkumi semua tersedia di Sandos Caracol Nature Resort & Water Park All Inclusive?

Ya, hartanah ini merangkumi semua. Semua makanan dan minuman disertakan dan aktiviti termasuk bersnokel, berkayak, berlayar dan banyak lagi.

Di manakah terletaknya Sandos Caracol Nature Resort & Water Park All Inclusive?

Terletak di Corasol, hartanah yang menghadap ke pantai ini bersebelahan padang golf serta dalam jarak 3 bt (5 km) dari Gran Coyote Golf dan Quinta Avenida. Pusat Beli-belah Quinta Alegría dan Central Square juga dalam jarak 9 bt (15 km) pemanduan.

Sandos Caracol Nature Resort & Water Park All Inclusive Ulasan

7.0

Baik

7.8

Kebersihan

7.4

Kemudahan

7.4

Kakitangan & perkhidmatan

7.2

Keadaan hartanah & kemudahan

10/10 Cemerlang

Joshua

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama kumpulan

16 Apr 2026

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan

Great resort, junior family suite was amazing!

Menginap 7 malam pada Apr 2026

10/10 Cemerlang

Evan

12 Apr 2026

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan

The staff were outstanding. The buffet had many options and they were very helpful for my child's allergies.

Menginap 7 malam pada Mac 2026

10/10 Cemerlang

Alexa

Mengembara bersama keluarga dan kanak-kanak

11 Apr 2026

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan

The room- we had an eco penthouse since we are 5 people. The beds were comfortable- a king in one room, and a 3 bunkbed in the other. The sofa was aged to the point that you couldn't sit on it. The rooms were clean and housekeeping was friendly and efficient. The staff was fine. Their English language skills was more limited than any of the other resorts that we have stayed at in Playa del Carmen (this was our 6th chain). But, it was acceptable. Since we booked through Expedia, they made dinner reservations for us for most of the nights- if we had not had that service, then our review would be very different! Without the reservations, we would have had only 1 option for dinner 3 of the nights since the Mexican Buffet was not open most nights we were there. The service at all the restaurants was slow, but the biggest negative was how long it often took to get coffee in the morning. If you didn't sit in the section of an attentive waiter- you might not get coffee at all. The lunch buffet was very good- with a variety of options to choose from, but the lines get long. The taco bar was excellent. For dinner, we had reservations at Los Lirios- the steakhouse. We recommend the baseball steak. Most of our group got the Strip, but the baseball steak was better! We loved El Templo- the asian, hibachi. And we enjoyed our dinner at Riviera. All of the food was high quality. We loved walking the property to see the ruins, tunnels, cenotes- and monkeys in the morning and evening.

Menginap 4 malam pada Apr 2026

4/10 Lemah

Jamie

Mengembara bersama keluarga dan kanak-kanak

11 Apr 2026

Sukakan: Kakitangan & perkhidmatan

Tidak sukakan: Kemudahan

Small rooms, impossible to make reservations on the app, multiple restaurants closed throughout the week, buffet was mediocre at best, adult only pool wasn't working and was dirty, water park closed one of our days and the main pool is small and packed. The staff is super nice, shows/entertainment almost every night, beautiful spa and awesome wildlife on in the property wont be back. Definitely wasn't a $7,000 experience

Menginap 5 malam pada Apr 2026

6/10 Boleh diterima

FELIPE, BATON ROUGE

Mengembara bersama keluarga dan kanak-kanak

10 Apr 2026

Sukakan: Kebersihan, kakitangan & perkhidmatan

Tidak sukakan: Kemudahan

Overall good for last minute find. Rooms were dated, and bars close at 6pm for all inclusive. Pool area and beach area subpar. Waterpark not that amusing for kids 8 and up. Half of the bigger slides were working. Kayaks only for singles and over 16yo. Restaurants advertised are inaccessible per reservation app so pls to have all meals in the main dining area. Talked to several guests and they were having the same problem. Maybe you’ll have to sit down for an hour or so with a property/timeshare salesman to get you in… just like everyone writes down in reviews…

Menginap 4 malam pada Apr 2026

8/10 Baik

Eric

Mengembara bersama keluarga

2 Apr 2026

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan

Overall trip was good. Food wasn’t too great

Menginap 5 malam pada Mac 2026

10/10 Cemerlang

KRISTOPHER LEE

Mengembara bersama keluarga dan kanak-kanak

1 Apr 2026

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan

We were lucky to have amazing Expedia concierge people, Regina and Judy, who made our trip easy and stress free. They went above and beyond with any of our requests. This property is massive with lots to see and do. We had the Family penthouse with an amazing location close to the beach. The space was incredible and much appreciated.

Menginap 7 malam pada Mac 2026

10/10 Cemerlang

Laura

30 Mac 2026

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan

Absolutely INCREDIBLE RESORT. The staff is SO helpful and kind. The nature is so beautiful. So much to do for families and people of ALL ages. Already planning another trip back!!

Menginap 7 malam pada Mac 2026

8/10 Baik

Christoper

Mengembara bersama keluarga dan kanak-kanak

29 Mac 2026

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan

This was a neat resort that embraced the jungle feel by being nestled in it rather than clearing it away. Each day a group of monkeys would come and hang out in the tree a few feet from our balcony. Our room was jungle facing, clean, fairly modern and had a nice private balcony. I’m not sure if it was because of our first time visiting the resort but we had a concierge team assigned to us and they pre booked all our à la cart meals so we didn’t have to worry about not getting into a restaurant. The food was really good with lots of selection. Super friendly staff and great service. The waterslides and pools were fun for the kids, but the beach wasn’t great for swimming or playing in the waves due to the rocky area out front. Be careful about the Royal Elite Club - they are pushing hard for people to sign up for this and will likely try to get you attend one of their sales tours - probably not worth your time. I would travel here with our kids again if we are in the area.

Menginap 5 malam pada Mac 2026

8/10 Baik

Wallace

Mengembara bersama keluarga dan kanak-kanak

29 Mac 2026

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan

Very good family oriented resort

Menginap 7 malam pada Mac 2026

6/10 Boleh diterima

Megan

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama pasangan

29 Mac 2026

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan

The resort is located in a beautiful area. It is not however handicap accessible as all buildings where one would sleep are 3 story with no elevators. The ramps to enter any elevated space are narrow. The food in the buffet was average, nothing stood out as exceptional and often tasted as if it was recycled from one meal time to the next. The set up and flow inside the buffet also left something to be desired as it was always backed up as one giant line of people instead of various stations making it so that your food was often cold by the time you got back to your seat. The process for securing a reservation at the specialty restaurants is inefficient and unless you had a personal concierge assisting you, you were not getting into any of them during your visit without staying up until past 12am when the slots open for 3 nights later would be released in the app. If you wanted to make use of any of the included on-site activities (bike tour, eco tour, romantic Jade river boat ride) you needed to sign up a day in advance even if the day you wished to do it had openings and staff available. Even though we had adults only privileges and were told we could ask for the "premium" spirits at the bars, the majority of the bars told us that wasn't an option at that location, or they didn't have any of the premium spirits available at that location, they were just on display. The pool deck was often slimy and slippery in desperate need of a power washing.

Menginap 8 malam pada Mac 2026

10/10 Cemerlang

Ryan

27 Mac 2026

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan

Menginap 5 malam pada Mac 2026

8/10 Baik

Steve

Mengembara bersama kumpulan

26 Mac 2026

Sukakan: Kakitangan & perkhidmatan

Pretty good overall. Maintenance was poor on some areas. The pool table in the beach bar had a broken rail and was never fixed the entire time we were there as an example. Food was very good in most restaurants except for the Mexican buffet. We ate there the first night and the waiter got our order wrong and was rude when we corrected him.

Menginap 5 malam pada Mac 2026

8/10 Baik

Pawel Perec and Jacqueline

Mengembara bersama keluarga dan kanak-kanak

25 Mac 2026

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan

Room clean but bathroom details broken such as toilet paper holder, shower holder , poor water pressure , no hot water .

Menginap 6 malam pada Mac 2026

10/10 Cemerlang

Jodie

24 Mac 2026

Sukakan: Kebersihan

Menginap 5 malam pada Mac 2026

10/10 Cemerlang

David, CALGARY

Mengembara bersama keluarga dan kanak-kanak

24 Mac 2026

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan

We truly enjoyed our stay at this resort, especiailly the Mexican buffet! We loved the evening shows, truly stunning. Also it was great to have access to 24/7 snack bar. Great to be in nature as well and fun for kids - we didn't even need to go to the indoor playground, but looked fun as well. Great bus access to the city as well.

Menginap 6 malam pada Mac 2026

6/10 Boleh diterima

Michael

23 Mac 2026

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan

Menginap 7 malam pada Mac 2026

10/10 Cemerlang

Khaled, Gatineau

Mengembara bersama keluarga dan kanak-kanak

22 Mac 2026

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan

We had a fantastic stay at Sandos Caracol Playa del Carmen as a family of four (2 adults and 2 kids), and we would definitely consider coming back. Pros: The hotel is very clean, and the staff overall are respectful and welcoming. One of the highlights of this resort is the wildlife—you really feel immersed in nature, which makes the experience unique for both adults and kids. Check-in was smooth and quick, likely because we arrived outside peak hours, which set a great tone for the trip. The restaurants were excellent across the board, with the Italian restaurant being our absolute favourite. Another big plus: no need to wake up early to reserve beach or pool chairs. There was always plenty of space. The beach area with palm trees and long chairs is especially great, offering lots of natural shade and a very relaxing atmosphere. There were nightly shows, and they were consistently entertaining. The pirate show and the fire show stood out as highlights, and our kids especially loved them. A special thank you to Judy, our concierge, who truly went above and beyond to make our stay seamless and enjoyable. Also, a shout-out to Ruth at the omelette station (Italian restaurant), as well as Nury and Kevin for their great service. Cons: The food at the Laguna buffet was unfortunately quite disappointing and could use improvement. The main pool is a bit small considering the size of the resort, although this is somewhat offset by the presence of other pools throughout the pro

Menginap 10 malam pada Mac 2026

2/10 Teruk

Ryan

Mengembara bersama keluarga dan kanak-kanak

22 Mac 2026

Sukakan: Kakitangan & perkhidmatan

Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan

Beautiful area and wildlife. When you first arrive, they try to get you to buy into a timeshare immediately and when asking about excursions, they also push the timeshare. Very dated, rundown and unkept. Not enough seating by pools, beach or dining. Very Crowded! I would not recommend this resort considering the many other options in the area. You definitely don’t get your moneys worth at Sandos.

Menginap 7 malam pada Mac 2026

8/10 Baik

Esmeralda

Mengembara bersama pasangan

22 Mac 2026

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan

Personal y hospedaje excelente

Menginap 3 malam pada Mac 2026

10/10 Cemerlang

Sheldon

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga

21 Mac 2026

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan

We spent 7 days at Sandos Caracol Eco in the Select side. We had a personal concierge (Judy) who arranged our dinners at various restaurant on site. These meals were good to excellent, except for the very first one (Lirios). Everything here was terrible. Our party of 7 was really dissatisfied. Sirloins ordered medium came raw, 2 medium rare steaks came cold, well done & were super tough. Soup tasteless. Dine at El Tiempo was great. The chef cooking the meals was very entertaining & this is not to be missed. Dining at Brazil was equally great. Food kept coming & was sliced at the table until you’re ready to explode. This meal is also not to be missed. Our room at the all adult section was kept meticulous by our attendant & the Select adult pool was great. Best to watch your hat & beachware at your cot, less the friendly monkeys will quickly drop by & grab a garment & climb a tree. Even the female peacocks are people friendly. One took a french fry right from my offering fibgers. Food at the buffet was plentiful & was good. Our time at the spa was also very relaxing. The pina coladas were very refreshing & they made a mean mudslide, until they ran out of chocolate syrup. Mamosa af breakfast & wine with all other meals. Judy, our personal concierge did an admirable job. From the get go she was available & looked after us well. At our vacation end she gave all of us hugs & added it was her good luck to look after us. All in all, this all-inclusive stay is great & we recommended.

Menginap 7 malam pada Mac 2026

4/10 Lemah

Colleen

Mengembara bersama keluarga

21 Mac 2026

Sukakan: Kakitangan & perkhidmatan

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan

Not enough staff in any area, restaurants, cleaning, maintenance. Pools are horribly dirty, and I don’t just mean leaf litter. The sides of pools and patios are filthy. Had a hassle with specific room bookings, despite speaking with them three months prior to ensure everything would be arranged. Concierge Judy was fabulous, she helped where others could not! Loved the animals and shows looked good. Jungle view room really means some trees and your neighbours patios. Booking speciality restaurants is another hassle that I heard many complain about. I would not recommend resort.

Menginap 7 malam pada Mac 2026

6/10 Boleh diterima

Reece

21 Mac 2026

Sukakan: Kebersihan, kakitangan & perkhidmatan

Menginap 5 malam pada Mac 2026

8/10 Baik

Gayle

Mengembara bersama keluarga dan kanak-kanak

20 Mac 2026

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan

The staff was exceptionally friendly. The rooms were clean, but very well worn. There were many activities to choose from.

Menginap 5 malam pada Mac 2026

10/10 Cemerlang

Mariah Lynn

19 Mac 2026

Menginap 4 malam pada Mac 2026

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