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Hotel Punta Esmeralda Playa del Carmen

3.0 star property
Beach fun in outdoor pool, near Punta Esmeralda Beach

Choose dates to view prices

Photo gallery for Hotel Punta Esmeralda Playa del Carmen

Beach
Front of property
1 bedroom, in-room safe, blackout curtains, soundproofing
Outdoor pool
Balcony

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room, 1 King Bed

1 bedroom, in-room safe, blackout curtains, soundproofing

Deluxe Double Room, 1 King Bed

7.8 out of 10
Good
(7 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Blackout curtains
Fan
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

1 bedroom, in-room safe, blackout curtains, soundproofing

Deluxe Room

8.4 out of 10
Very good
(8 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Fridge
TV
Fan
Separate bedroom
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, in-room safe, blackout curtains, soundproofing

Standard Room

7.8 out of 10
Good
(8 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Blackout curtains
Fan
Hairdryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, blackout curtains, soundproofing

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Blackout curtains
Fan
Hairdryer
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
CALLE 110 ENTE AVENIDAS 10 Y 15, Playa del Carmen, QROO, 77710

What's nearby

  • Punta Esmeralda Beach - 11 min walk - 1.0 km
  • Mamitas Beach - 3 min drive - 2.9 km
  • Gran Coyote Golf - 3 min drive - 2.5 km
  • Playa del Carmen Main Beach - 4 min drive - 3.2 km
  • Playa del Carmen Maritime Terminal - 5 min drive - 5.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive

Restaurants

  • ‪Naos - ‬7 min walk
  • ‪Illy Cafe - ‬7 min walk
  • ‪Hadar - ‬9 min walk
  • ‪Capella - ‬7 min walk
  • ‪Mole Mexican Contemporary Cuisine - ‬7 min walk

About this property

Hotel Punta Esmeralda Playa del Carmen

Hotel near Punta Esmeralda Beach
Located close to Gran Coyote Golf and Mamitas Beach, Hotel Punta Esmeralda Playa del Carmen provides a terrace and a restaurant. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking
  • Express check-out, a vending machine and smoke-free property
  • A 24-hour front desk and a lift
Room features
All guest rooms at Hotel Punta Esmeralda Playa del Carmen boast perks, such as air conditioning, in addition to amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and hairdryers
  • 21-inch TVs with satellite channels
  • Fridges, fans and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • A restaurant

Restaurants on site

  • Resto Esmeralda

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • On the bay
  • Terrace

Accessibility

  • Lift

More

  • 4 floors
  • Built in 2017
  • Mediterranean architecture
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 21-inch TV with satellite channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Fan
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 10
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Early check-in fee: USD 10 (subject to availability)
  • Late check-out fee: USD 10 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

There is limited hot water on site
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

Property is also known as

Hotel Punta Esmeralda Playa del Carmen
Punta Esmeralda Playa del Carmen
Punta Esmeralda l Carmen
Punta Esmeralda
Hotel Punta Esmeralda
Capital O Punta Esmeralda
Punta Esmeralda Carmen Carmen
Hotel Punta Esmeralda Playa del Carmen Hotel
Hotel Punta Esmeralda Playa del Carmen Playa del Carmen
Hotel Punta Esmeralda Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Hotel Punta Esmeralda Playa del Carmen have a pool?

Yes, this property has an outdoor pool.

Is Hotel Punta Esmeralda Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Punta Esmeralda Playa del Carmen?

Self-parking is free at this property.

What time is check-in at Hotel Punta Esmeralda Playa del Carmen?

Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of USD 10 (subject to availability).

What time is check-out at Hotel Punta Esmeralda Playa del Carmen?

Checkout is at noon. Late checkout is available for USD 10 (subject to availability).

Where is Hotel Punta Esmeralda Playa del Carmen located?

Located in Luis Donaldo Colosio, this beach hotel is within 2 mi (3 km) of Punta Esmeralda Beach, Mamitas Beach and Gran Coyote Golf. Playa del Carmen Maritime Terminal and El Camaleón Mayakoba Golf Course are also within 6 mi (10 km).

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Hotel Punta Esmeralda Playa del Carmen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 156 out of 342 reviews
Rating 8 - Good. 86 out of 342 reviews
Rating 6 - Okay. 36 out of 342 reviews
Rating 4 - Poor. 30 out of 342 reviews
Rating 2 - Terrible. 34 out of 342 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10

Amazing place and people
Stayed 8 nights in Mar 2025

8/10

Hotel is nice. Staff very friendly , is close to a very nice beach Little far away from downtown Playa del carmen.
Stayed 2 nights in Mar 2025

2/10

Property was not what the website described. I did not stay ,felt very unsafe. Ened up making different acomedatuons. Very upsetting situation. Called Exedia and didn't get any help.
Stayed 7 nights in Jun 2025

6/10

Far from 5ta but close to beaches ⛱️
Stayed 11 nights in Feb 2025

6/10

Friendly staff, continental breakfast it’s 8-930 only fruit, Coffe and tea, you get what you pay for, parking it’s on the front or on the street, great for a short stance, clean room and bed. Far from downtown and beach.
Stayed 1 night in Apr 2025

8/10

Near by a beatifull beach
Stayed 21 nights in Jan 2025

2/10

Skip this place.
Stayed 7 nights in Jan 2025

8/10

Short stay of one night, helpful staff. Simple but sustaining fruit and roll continental breakfast. Distracted in upstairs room by audible conversations from the lobby late in the evening.
Stayed 1 night in Feb 2025

8/10

Very nice view, but not hot water
Stayed 1 night in Jan 2025

4/10

Got a room on the 1st floor, with no blind except a transparent one! Everyone could see in the room, people on the street and people living in the apartment on the other side of the street! Room also had a humidity smell hidden with lot of perfume to hide it. We did ask to move to another room but we've been told there is no other available. We did ask to cancel and leave but again, not possible so we left. Very bad experience
Stayed 2 nights in Mar 2025

6/10

Nice room nice pool area
Stayed 5 nights in Feb 2023

10/10

Excelente facilities and easy to move around
Stayed 2 nights in Aug 2022

2/10

Trust me when I say that this is not somewhere you want to stay. There were so many bad things about this accommodation that we just had to laugh about it, otherwise we would cry. The day staff was helpful when we first arrived and neither the fan nor AC nor TV worked in our room. She tried to help, but was not successful in fixing the problem. We stuck out the lack of AC in the extreme heat for 2 nights as there were no alternative rooms apparently, but we got no sleep because the room was stifling, plus no one in this hotel respects quiet hours and will happily be having loud conversations in the hallway for long periods of time in the middle of the night. To get a room change, we had to really fight and not take no for an answer from the night staff who seemed to be unwilling to help in any situation because it might make her actually lift a finger and do her job. Once we did get moved to a room on the same level as reception, we did finally have AC, but every night this lady was either talking loudly on the phone to her mates, or had friends at the front desk talking and laughing loudly from midnight to early hours of the morning. To then make this experience even more "exciting", the water went out for over 48hrs, the pool was a damn murky and dirty disgrace, the "breakfast provided" was literally sliced apple with maple syrup and a sprinkle of granola every day, and both rooms we had plus our friends in another room all had little bits of blood on the bedsheets.
Stayed 5 nights in Jun 2025

10/10

Property is not near the beach or shopping. Staff was nice.
Stayed 3 nights in Jun 2024

10/10

very friendly sttaff. everything you need. cheap and very nicely located. close to one of the best bea hes in Playa del Carmen no breakfast. would be nice if they had coffee available in the morning.
Stayed 1 night in Jan 2023

10/10

It was a good experience hope have best better deals next time
Stayed 1 night in Feb 2023

4/10

I didn’t have cold water in my stay and they just told me that they can’t do nothing about it. And they didn’t have any room available to make the change. And they say they cannot make a refund. So, I just have to satay there and taking showers with cold water.

8/10

Super clean and spacious room. Bed was firm but comfy. Friendly staff. Quiet at night.
Stayed 1 night in Nov 2022

6/10

The staff was VERY Friendly!! I feel bad that I can't give 5 stars, but wanted to give people an accurate idea of what you will be getting here. 1st- Hotel IS clean! Staff is friendly & helpful. Room was huge. Overall pleased with that. BUT- Very limited "amenities". Not even an ice machine. Only 1 chair in our room. Breakfast was white bread & a toaster, butter & a jelly, coffee or water. Getting a blanket and towels was like asking for gold. Never got an extra pillow. Only 1 trash can in the room (in bath) Overall it was decent place to base our trip from, we only slept there. But it is not a resort that you'd want to lounge around at. Neighborhood was a little sketchy too, although nothing bad ever happened to us or rental car. If you're used to staying at a 4 or 5 star resort, you will probably be disappointed. If not, it's not bad for the money!
Stayed 3 nights in Jan 2025

10/10

We were pleasantly surprised when we arrived at Punta Esmeralda! The staff was friendly and helpful, it was IMMACULATELY clean, comfortable and a great spot! Playa Punta Esmeralda was a 5 minute walk away and a beautiful beach! The little market across the street was great for snacks and drinks. 5th Ave was only a 50 peso taxi ride away. GREAT spot for the price! If you're looking for a wonderful 'boutique' hotel for your stay, this is the one!!

2/10

Worst stay ever. A/C was leaking water, a lot of water. They had to come clean the puddle it left every night till they put a bucket. I asked to get moved to a different room and they said were full... there was mold on the walls from the moisture. The rooms in the ad have outside windows but most rooms only have a window into the hallway which is a danger. The ad shows bicycles but they do not have bicycles... very noisy with all the construction around the area and whenever someone closes a door it make a loud noise that everyone can hear... anyone talking in the hallway is going to wake you up so its a disaster if kids are staying there
Stayed 4 nights in Dec 2024

8/10

Friendly staff, comfortable rooms, and proximity to the beach make this a great stay. Staff really worked with me to find things I needed or figure out how to navigate the area. It's far from 5th, but you can rent bikes from a place nearby and get around pretty easily. Hailing a cab may take some time. The pool and rooftop are nice enough - no umbrellas though, so plan accordingly. Book a deluxe room if you want to access balcony or beach views.

6/10

I feel there are some mis-communications between this booking site and actual hotel. Example would be that Hotels.com said we would be booking Deluxe room with two Queen beds and hotel doesn’t even offer that option. Although the hotel was quick to accommodate us with two beds it made for an awkward exchange at check in and will rate higher due to that!
Stayed 1 night in Jan 2023

2/10

Canadians stay away, you won't sleep due to 24/7 barking dogs and screaming children. Paper thin walls, windows and door. No shower curtain so bathroom soaked after a shower. Tv and safe did not work for entire two weeks. When I asked to switch rooms I was told I had to checkout at noon the next day and check back in at 3pm, so stupid. Breakfast, if they didn't run out, was white bread with one toaster for everybody, coffee with powdered creamer and warm juice. Whenever there was an issue the useless female at front desk just shrugged her shoulders. On Nov 30 at 2am, I e man beat another with a stick until he was down and out. Not a great area, very residential with not much around. Stay away, it is for Mexicans and international tourists.
No shower curtain
Ripped towel
The one towel you were allowed was ripped up
Only a few ends left for breakfast
Stayed 14 nights in Nov 2024

6/10

The hotel staff was great. The rooms are comfortable. The noise from neighborhood dogs was almost unbearable. One night they fought and barked all night making sleeping impossible. The cafe never was open. The neighborhood has no restaurants. Shopping district is miles away. I would not stay there again.
Stayed 3 nights in Feb 2023