8/10 Good
Axell
14 Jun 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good hotel to use for your next vacation if you want to have a relaxing time.
The resort is conveniently located in the heart of the city, with easy access to major attractions, shopping districts, and dining options. There is also a shuttle that goes back&forth from the resort and to 5th avenue which is a great experience for those who want to go out of the resort.
The staff at this resort were incredibly welcoming and attentive. From the seamless check-in process to the concierge service, everyone went above and beyond to ensure a pleasant stay. Special kudos to the housekeeping team for maintaining immaculate cleanliness throughout my stay.
Overall Platinum Yucatan was is an excellent choice for a relaxing and enjoyable holiday. Despite a few minor issues, the resort’s beautiful setting and outstanding service make it well worth the visit.
Axell
Stayed 7 nights in Jun 2024